We checked in and the lobby looks like Radisson property, very nice, clean, new. The staff was not very friendly. We were told our room was in a different building and to drive across the parking lot to get to it. This other building is NOT anything like a Raddison. It was more like a no tell Motel 6. Dirty, paint peeling off walls, paint peeling in shower, smelly hallway. Pillows were half sized and hard and lumpy. Carpets dirty and gross. DO NOT STAY HERE!
Bed was very comfortable. Restaurant only available for takeout and hours were only 5pm - 9pm. Very isolated.
Went to check in at 7pm and they didn’t have a room for us. Waited over an hour to get room keys they compensated with breakfast voucher. Hotel was run down, bathroom was in need of assistance, two chairs on patio both were broken. Asked for an additional room towel never delivered. Did get from helpful desk attendant. Pool was very cloudy inside outside pool was guarded by geese and under a few trees, many other people took advantage of outside pool. Hallways needed attention as tiles were broken and missing. We were only in for two nights so it served purpose.
Clean
Yikes! Just took the loss and found another hotel room. I feel like the pictures make it look a lot nicer than it really is in person.
it was a large hotel but nothing was available to use
Run down hotel. With family living at hotel. Very disappointing to find these poor conditions. Cleaning service was terrible.
I just love the comforable beds! And the location is great!
The staff here are incredible! Checking in/out was super easy. All that being said, the hotel is a little rough. The updates are poorly done and we almost pulled the tub faucet out of the wall because it wasn’t done correctly. The hotel is right off the freeway so that’s nice. Nothing is too far
Radisson Hotel Louisville North places you within 3 miles (5 km) of popular attractions like KFC Yum Center and Louisville Waterfront Park. This 3-star hotel has 353 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Continental breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
Radisson Hotel Louisville North's 353 recently renovated rooms provide coffee makers, ironing boards, and desks. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries.
Renovated in 2017, Radisson Hotel Louisville North offers an indoor pool, free WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, express check-out, and free newspapers.
We checked in and the lobby looks like Radisson property, very nice, clean, new. The staff was not very friendly. We were told our room was in a different building and to drive across the parking lot to get to it. This other building is NOT anything like a Raddison. It was more like a no tell Motel 6. Dirty, paint peeling off walls, paint peeling in shower, smelly hallway. Pillows were half sized and hard and lumpy. Carpets dirty and gross. DO NOT STAY HERE!
Bed was very comfortable. Restaurant only available for takeout and hours were only 5pm - 9pm. Very isolated.
Hello, Thank you for your feedback! We regret your stay didn't go as expected. Your concerns have been noted and forward to our team for improvement. We hope to serve you better in the future.
Went to check in at 7pm and they didn’t have a room for us. Waited over an hour to get room keys they compensated with breakfast voucher. Hotel was run down, bathroom was in need of assistance, two chairs on patio both were broken. Asked for an additional room towel never delivered. Did get from helpful desk attendant. Pool was very cloudy inside outside pool was guarded by geese and under a few trees, many other people took advantage of outside pool. Hallways needed attention as tiles were broken and missing. We were only in for two nights so it served purpose.
Hello, Thank you for your review! We always strive for a comfortable experience for our guests, so we are disheartened to read your review and know that we fell short in meeting your expectations. We have shared your feedback with the team to ensure that we correct the issues encountered by you. We hope to earn your business in the future by continuing to evolve and improve the guest experience.
Hello, Thank you so much for taking the time for rating your stay. We appreciate your business. Please let us know what we can do for you in the future!
Clean
Hello, Many thanks for rating your stay. We are delighted that you enjoyed your time at our property so much. We hope to see you again soon!
Yikes! Just took the loss and found another hotel room. I feel like the pictures make it look a lot nicer than it really is in person.
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thanks for taking time to leave us a response we do appreciate your busiiness.
it was a large hotel but nothing was available to use
Hello, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with a better experience on a future visit.
Thanks for the rating.
Ms Chelsea, Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect from us shortly!!