Arrived very late after long day of travel. Check in was fine, but returned later to request additional towels. I’ll spare the fine details but had to go behind the counter area to retrieve towels as no one was attending the desk at that time. Only to be confronted, treated with the most extreme rudeness and hostility by the attendant as she returned. This person scolded me to stay there until she called security to make sure “nothing else was missing” while she went to rewind cameras- as she could see the towels in my hands. When I realized how she was escalating this situation, I was forced to have a long discussion with resort secuiry. Literally I have never been treated so poorly by a hotel employee in all my years of travel. Of note- no signs barring guests from entering that open area were posted, not to mention it was almost 1:00 am and I was trying to eliminate the need for someone to deliver the towels to my room at that hour, which I tried to explain between her combative and argumentative comments.
Spoke with manager, Gabe, the following morning and he helped make things a little better for me and handled this professionally. Due to his help, I won’t publish the associated name here: under no circumstances should a guest be made to feel that way regardless of the situation. Professionalism should be a baseline expectation.
Suite was nice but the bedroom is not private - large open doorways lead into sitting area and microwave is only available in the lobby.