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Hampton Inn & Suites Palestine

2.5 out of 5.0

Recent guest reviews

Excellent stay and excellent staff. Samatha at chech-in very helpful. There for family medical emergency Samatha when out of her way to help with our reservations for the night. Took a lot of stress for the day.

Everything was average ... lots of kiddos were guests at this hotel due to proximity of Polar Express ... but this caused a lot of noise overhead in our room running around at 2:00 a.m. Carpets were sticky .... very strange and not comfortable walking in room barefoot. Overall it was acceptable but not awesome.

We stayed for a trip to Polar Express. Hotel staff friendly and helpful. Rooms clean and quite. Breakfast was wonderful. Will stay here again next year. Hotel was decorated for Christmas complete with an Elf on the Shelf!

My stay was overall a fantastic visit!!!! Keep up the good work! The staff doesn't have a problem answering any questions, offered a couple good places to eat, was very friendly. She greeted everyone as they came in and out the door.

The hotel was just perfect for our trip to ride the Polar Express. The breakfast was outstanding. My grandchildren loved the food. Our entire experience was exceptional. Hope we get to go back next year.

My family has come to this hotel in Palestine for the past two years. Each time we have been greeted upon our arrival by staff in their pajamas! This really made my son even more excited for the Polar Express! The lobby is decorated and has fun activities for the kids. Our room was very clean and everything we needed was there for us. We will continue to come back to the Hampton Palestine each year for the Polar Express!

My wife and I took our daughter for a trip on the Polar Express. We chose the Hampton Inn & Suites because of its proximity to the Polar Express. Also the price was reasonable and there was an indoor pool. There were a lot of families with children, but the hotel staff really catered to the crowd, knowing many families would be their specifically for the Polar Express experience. The property was kept clean and the staff was always professional an courteous. Thank you.

We had never been to Palestine and took a trip there for the Polar Express train ride. Upon arrival to our hotel, we were greeted by a sweet hello and a warm smile to which she asked if we were going to be needing directions to the Polar Express train depot. She kindly offered a cheat sheet map and even told us verbally how to get there!! She was very kind and helpful! Upon our return from the ride, she asked how the ride was (and I’m assuming she could tell because 3 adults and 1 child were all dressed in Christmas jammies) and of course we replied “Awesome”! They are very friendly here and very clean, and very spacious, especially for 4 females!! Upon departure, I asked what exactly needed to be done and she kindly thanked us for staying and said “on your wY out just holler at me your room number so I can get y’all out if the system” which was awesome and quick and we did just that and she again thanked us for staying! Super nice people, super cute town! Loved every bit of it!

Friendly And Clean.I would stay here again.The front desk crew are great! Rooms are clean.My family and I would stay here again. There is a lot to do during the holidays in the town of Palestine and this where to stay!

It doesn't matter how far in advance you make your reservations you won't get what you asked for-our 4th year in a row to stay at this location but we have decided we just won't go back. We were made to feel as tho we were a burden instead of a guest and they were that way with the other patrons as well

2700 S Main Loop 256 Palestine TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located 2.2 mi (3.5 km) from Museum for East Texas Culture, Hampton Inn & Suites Palestine is within a 10-minute drive of University of Texas at Tyler Palestine Campus. This 80-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Green Park is also close to this Palestine hotel.


Free hot/cold buffet breakfast is included with your stay.


All 80 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Hair dryers and desks are also standard.

Property features

At Hampton Inn & Suites Palestine, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

1 king bed studio suite non smoking

King 1 | Sleeps 3

One king studio sofabed non smoking

King 1 | Sleeps 3

Two queen beds non smoking

Queen 2 | Sleeps 5

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

96% of guests recommend this hotel

Total of 1021 reviews