The staffs are great; one of the best I have ever experienced. Overall, I like the hotel and will come back.
Good location, mtr about 5 mins away. Staff was friendly
Great location. The staff is friendly and accommodating. They offered good tips for dining and sight seeing. We had 2 rooms both with queen size beds. One room was decent the carpet in the other room had stains and looked dirty. They assured us it was clean, but it made us uncomfortable. We requested a room change and they moved us to another room for the last 2 nights of our stay. All the hotel needs is a few updates.
Room AC may not be strong enough. TV remote and signal is bad. You will get bad signal TV channel. Remote sometimes work.
First off, location is not great...not close enough to MTR to walk comfortably with luggage and nowhere for taxis to stop. The hotel next door seems to have better services/amenities (name was South Pacific?? ). Maybe it's the area, but the streets also felt very dirty compared to other touristy areas like Mong Kok and Tsim Sha Tsui. We got a free room upgrade, which was nice of them. It was on the top floor and had an ok view of surrounding area. But the room was sorely needing updates. There's odd stains all over the carpet. Evidence of water damage on ceilings. All around the room were floor to ceiling windows that must've caused a lot of condensation because the fake wood sill/platform was damaged everywhere. This platform was dented in many places and looked like it had been duck taped together with matching dark brown tape. The pillow cases and sheets had faint stains on them. Some towels were yellowish, I guess from too much bleaching. There were no plugs in the bathroom for a hair dryer. In fact, there were very few plugs in the room overall. I had to unplug the lamps by the beds to charge my phone. I assume it was the best room type they had, being the top floor. I wanted something close to Holiday Inn Express, but it felt more like an outdated Super 8.
It could be better if the staff offers information to the hotel guest. Like provides where to eat, shop, sightseeing, transportation and how to communicate to the front desk. The room is clean and compact if you do not mind. Either the Internet service is bad or the free cell phone is bad, keep dropping calls.
Good location near Times Square and MTR-station. A great value for money at least when booked well in advance. The room was clean and spacious enough. Free mobile phone with a city guide was also a nice feature.
Hotel was great, well priced, convenient, not far from the MTR and Times Square. Staff was friendly.
Very nice place and affordable place to stay easy access to everything..I will be back again
I'm in Hong Kong for one day trips. The hotel staff here were very friendly and eager to help with directions, providing cool water, a room upgrade, coffee hose and restaurant suggestions. The Apple computers in the lobby are a great benefit as s the free wifi. The cold air in the lobby hit me very hard coming in out of the hot weather. It was borderline painful. Other than that a very pleasant stay.
Based on the price I paid, this hotel way exceeded my expectation. My husband and I only stayed in HK for one night so we prefer not to spend too much on hotel. We picked this hotel because of the price and also the location (it is just a few min walk away from Times Square). The staff are friendly and upgraded my room without I even requested. The handy service is another good selling point even I didn't have to use it, it is a very good device for traveler to carry around with free internet service and local calls. Overall, this is a very good hotel and I will definitely stay here again.
In the heart of WanChai, close to metro and in a safe neighbourhood. Small but well appointed rooms, very clean, good service, quiet and convenient. Would not stay here if wanted to spend a lot of time in the room (due to size), but great for a not too expensive base for exploring HK!
I stayed here when I traveled by myself to Hong Kong. I did a bit of research before picking this hotel and wasn't disappointed. I arrived extremely late in the night (or shall I say early morning) and upon arriving was told that the regular room I had booked was all full capacity at the time so I was bumped up to a big corner room. For one person this was a lot of space. The room was very nice and clean and had plenty of space. There were plenty of amenities like converters, hair dryers, hot water maker and tea. It was a slight bit of a walk to the nearest train station, but not really much of a detraction there. Would definitely stay here again the next time I go to Hong Kong.
Butterfly was perfect. Easy to get to, nice rooms, great service and helpful reception. I would recommend this spot to anyone visiting. It's simple and priced right. Enjoy Hong Kong!
Located in Wan Chai, Hotel Ease Causeway Bay is adjacent to Happy Valley Race Course and within a 5-minute walk of other popular sights like Wan Chai Road. Each of the 98 rooms at this 3.5-star hotel includes a sitting area, an electric kettle, and an LED TV.
All 98 soundproofed accommodations feature sitting areas. 30-cm LED TVs come with cable channels, and guests can stay connected with free wired Internet. Bathrooms have hair dryers, free toiletries, and slippers. Other standard amenities include electric kettles, free newspapers, and free local calls.
Guests of Hotel Ease Causeway Bay enjoy free WiFi in public areas, a computer station, and free newspapers. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include laundry facilities and a porter/bellhop.
The staffs are great; one of the best I have ever experienced. Overall, I like the hotel and will come back.
Thank you for taking the time to share your recent experience with us. We are glad to hear that your Butterfly experience was pleasant. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Kelvin Tse Group Hotel Manager
Thank you for taking the time to share your recent experience with us and we look forward to welcoming you back in the future!
Good location, mtr about 5 mins away. Staff was friendly
Thank you for such great comments! Our guest services team at Butterfly on Morrison are delighted to hear your kind words and that you enjoyed staying with us so much. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Angel Lee Assistant Front Office Manager
Great location. The staff is friendly and accommodating. They offered good tips for dining and sight seeing. We had 2 rooms both with queen size beds. One room was decent the carpet in the other room had stains and looked dirty. They assured us it was clean, but it made us uncomfortable. We requested a room change and they moved us to another room for the last 2 nights of our stay. All the hotel needs is a few updates.
Your kind words have been shared with our team and we are motivated to serve even better! We are delighted to learn that you enjoyed our attentive service which guest satisfaction is our top priority. It is regretful to hear the shortcomings you experienced which we value much on high standard of room cleanliness. Your disappointment has been shared with our Housekeeping team which we will improve right away and accordingly. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Kelvin Tse Hotel Manager
Room AC may not be strong enough. TV remote and signal is bad. You will get bad signal TV channel. Remote sometimes work.
Thank you very much for your time to review our hotel. Your feedback will allow us more insight into which areas need improvements about the TV channel and air-conditioning, so for that we appreciate the time you took to offer us this feedback. Once again, thank you for your stay and review and it would be a pleasure to welcome you back to our improved hotel! Yours sincerely, Kelvin Tse Hotel Manager
First off, location is not great...not close enough to MTR to walk comfortably with luggage and nowhere for taxis to stop. The hotel next door seems to have better services/amenities (name was South Pacific?? ). Maybe it's the area, but the streets also felt very dirty compared to other touristy areas like Mong Kok and Tsim Sha Tsui. We got a free room upgrade, which was nice of them. It was on the top floor and had an ok view of surrounding area. But the room was sorely needing updates. There's odd stains all over the carpet. Evidence of water damage on ceilings. All around the room were floor to ceiling windows that must've caused a lot of condensation because the fake wood sill/platform was damaged everywhere. This platform was dented in many places and looked like it had been duck taped together with matching dark brown tape. The pillow cases and sheets had faint stains on them. Some towels were yellowish, I guess from too much bleaching. There were no plugs in the bathroom for a hair dryer. In fact, there were very few plugs in the room overall. I had to unplug the lamps by the beds to charge my phone. I assume it was the best room type they had, being the top floor. I wanted something close to Holiday Inn Express, but it felt more like an outdated Super 8.
Thank you very much for your time to review our hotel. It is regretful for us to learn about the inconvenience caused, and we strive to improve by all means to ensure the quality of service that you deserve. Your feedback was shared with our team and we will improve promptly and accordingly. Thank you once again and it would be a pleasure to personally welcome you back to our improved hotel!
It could be better if the staff offers information to the hotel guest. Like provides where to eat, shop, sightseeing, transportation and how to communicate to the front desk. The room is clean and compact if you do not mind. Either the Internet service is bad or the free cell phone is bad, keep dropping calls.
Good location near Times Square and MTR-station. A great value for money at least when booked well in advance. The room was clean and spacious enough. Free mobile phone with a city guide was also a nice feature.
Hotel was great, well priced, convenient, not far from the MTR and Times Square. Staff was friendly.
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant which you found that our staff was great. our support is our great motivation. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Kelvin Tse Group Hotel Manager