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Kagetsuen

Property class: 2.5

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Photo gallery for Kagetsuen

A large indoor swimming pool with a curved ceiling, tiled walls, and a steam feature.
A room with tatami mats, a low table, chairs, a television, and a view of trees through a window.
A large building with a flat roof and multiple windows, surrounded by a well-maintained lawn and colorful autumn foliage.
A buffet area with various food items and a sign indicating 'COLD' and 'HOT' sections.
A hotel room with a bed, a desk, a chair, a TV, and large windows offering a mountain view.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
SENGOKUHARA, 1244, Hakone, Kanagawa Prefecture, 250 0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Lake Ashi
    ‪14 min walk‬

Room options

View all photos for Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

A hotel room with a bed, a desk, a chair, a TV, and large windows offering a mountain view.

Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking

A room with a bed, a blue chair, a small table, a window with a view of trees, and a wooden door.

Deluxe Twin Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Room, Non Smoking

A traditional Japanese room with tatami flooring, a sliding door, a television, a table with a remote control, and a view of trees through a window.

Japanese Room, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Futons

View all photos for Renovated Room with Tatami Area and Garden View, Non Smoking

A hotel room with two beds, a wooden wardrobe, a small table, and a chair.

Renovated Room with Tatami Area and Garden View, Non Smoking

  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

DOUBLE ECONOMY

  • Sleeps 4

Room DELUXE TWO BEDS

  • Sleeps 10

Room ECONOMY

  • Sleeps 10

About the neighborhood

Hakone

Located in Sengokuhara within a short walk of Lake Ashi, Kagetsuen is within a mile (2 km) of other popular sights such as Ōwakudani. This hotel has 62 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 miles
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Visitor Center - 9 min walk - 0.5 miles
  • Lake Ashi - 14 min walk - 0.8 miles
  • Hakone Pirate Ship - 14 min walk - 0.8 miles

Getting around

  • Kowakidani Station - 12 min drive
  • Hakone Miyanoshita Station - 14 min drive
  • Haneda Airport (HND) - 125 min drive

Restaurants

  • ‪大涌谷 駅食堂 - ‬6 min drive
  • ‪じねんじょ蕎麦 箱根九十九 - ‬7 min drive
  • ‪極楽茶屋 - ‬6 min drive
  • ‪桃源台ビューレストラン - ‬17 min walk
  • ‪ゆーらんど - ‬6 min drive

About this property

Kagetsuen

Guests staying at Kagetsuen enjoy a sauna, free WiFi in public areas, and a banquet hall. If you drive, put free parking to good use. Front-desk staff can assist with securing valuables and luggage storage. Other amenities at this hot springs hotel include a gift shop, a garden, and a vending machine.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other standard amenities include refrigerators, electric kettles, and phones.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are 2 indoor/outdoor hot springs open between 2:00 PM and 11:30 PM. The temperature in the hot springs is set to 106°F.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 1,540 for children
  • A restaurant

Things to do

  • 2 indoor/outdoor hot springs
  • Golf driving range
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In a national park

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • Hot springs open from 2:00 PM - 11:30 PM
  • Hot springs water temperature - 106 ºF
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1540 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Hot springs access available from 2:00 PM to 11:30 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Kagetsuen Hotel Hakone
Kagetsuen Hotel
Kagetsuen Hakone
Kagetsuen Hotel
Kagetsuen Hakone
Kagetsuen Hotel Hakone

Frequently asked questions

Is a free cancellation option available at Kagetsuen?

Kagetsuen offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What's there to see within easy reach of Kagetsuen?

This hotel is situated in Sengokuhara within a 10-minute walk of Sengokuhara Onsen and Hakone Visitor Center. You'll also find Lake Ashi and Hakone Kowakien Yunessun within a short drive.

Will I be able to park at Kagetsuen?

Yes, self parking is offered for free at the hotel.

Is a spa located at Kagetsuen?

Spa services at the hotel include massages.

Does Kagetsuen feature a casino?

No, Kagetsuen doesn't have a casino.

Is there an indoor pool at Kagetsuen?

No, there is no indoor pool at this hotel.

Is Kagetsuen good for couples?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and 2 indoor hot springs.

Does Kagetsuen have a hot tub?

No, but guests can enjoy 2 indoor hot springs at this hotel.

Does Kagetsuen have a restaurant with a breakfast menu?

Yes, Kagetsuen serves buffet breakfast each morning for a surcharge from its restaurant.

Does Kagetsuen allow pets to stay for free?

No, pets aren't allowed at Kagetsuen.

Does Kagetsuen have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Kagetsuen?

No, you won't find guestrooms with balconies at Kagetsuen.

Kagetsuen Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 68 reviews
Rating 8 - Good. 24 out of 68 reviews
Rating 6 - Okay. 8 out of 68 reviews
Rating 4 - Poor. 5 out of 68 reviews
Rating 2 - Terrible. 1 out of 68 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the bus station and a fair distance from the main city restaurants. The rooms were decent in terms of cleanliness and spacious enough.
View from the room
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy place on Hakone

Comfy room. On good weather you can see Mt. Fuji from some rooms. We really enjoied private onsen.Tasty breakfest with various options.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Onsen Lover

Good thing about this hotel is you can have onsen and private onsen for compliment
Stayed 1 night in Apr 2018
Verified review

6/10 Okay

Disliked: Cleanliness
A place stuck in time but not in a good way I recommend to skip if you can afford better places in the area, the room was old and lack of proper maintenance ex: the AC filters were full of dust, the carpet had stains and the celling of the bathroom had a mold spot. On top of that, we felt that the clerk at the reception refereded to us as "gaijin" in a disrespectful way when we book for the diner.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좀 외진데 있어서 걱정은 했지만 숙소는 방도 크고 좋았습니다. 일본식 느낌은 숙소고 유카타랑 수건, 찻잔세트가 준비되어있었어요. 첫날은 방이 좀 추워서 말씀 드리니 바로 방 바꿔주셨고 둘째날은 좀 덜 추웠어요. T노선 버스정류장 바로 앞이고 도겐다이항까지 버스로 2분거리입니다. 4인가족 가성비는 좋았어요~
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
古舊飯店，有幾隻昆蟲，地毯污糟，晚餐yen6600, 不好吃，不推薦。
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Staff & service, room comfort

あいにくの天気でしたがお風呂を満喫！

温質もよくお部屋も快適でした。窓ガラスに子供の手跡があったり掃除には気になったところもありましたが、サービスもアットホームで個室温泉が無料で利用できたり、バイキングも大満足でした。
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も清潔で広くてゆっくり出来ました！ お風呂も硫黄泉で肌もツルツルに。 スタッフの方達の対応も良く安心して利用出来ました。是非また箱根に行く時は利用させていただきます！
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Las instalaciones se ven viejas, descuidadas y sucias. Solo habia habitaciones para fumadores disponibles por lo que el olor era insoportable. La habitacion se veia descuidada con algunas zonas con polvo y telarañas, la cortina de la regadera tenia moho. Para desayunar o cenar tienes que hacer reservación de otra manera hay una tienda con pocas opciones de comida instantánea. El personal del hotel es amable.
Verified review

8/10 Good

Liked: Cleanliness
部屋には水2本だけ用意しておけばいいですし、シャンプーやボディーソープも用意していませんでした。
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事には気をつけてください
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Liked: Staff & service, amenities
将棋、囲碁のタイトル戦の場所として、過去から多数の歴史を刻んでいる。 温泉水がまろやかで心地よく、４つある専用風呂は便利です。 施設がもう少し新しいとなお、いい。
Stayed 2 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the hotel ☺️
Stayed 2 nights in Jul 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
숙소 내 여기저기 굴러다니는 머리카락, 방에 돌아단는 바퀴벌레, 벽지에 벌레 때려잡은 자국들, 얼룩이 전혀 지워지지 않은 수건, 먼지 뽀옇게 쌓인 사이드 등, 관리 전혀 안되는 온천과 관리자 없는 시설 등등 그동안 방문한 호텔 중 최악이었습니다 유일하게 장점은 친절한 스탭들이었네요. 예약 전 3성급으로 표시된게 오늘 호텔스닷컴에 확인하니 2.5로 내려와있는게 영 이상합니다. 가격대비라고 생각해봐도 기본 청결도가 너무 터무니없어서 후기 남깁니다.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
部屋に入ってチョット臭いが気になりました〜禁煙かどうか確認していなかったな〜と思いました！私の確認ミスでしたー 古いホテルと思っていましたがお値段から言えば良いと思います。
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

お風呂が良かった。 お部屋も綺麗ですごしやすかった。
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても泊まりやすかったです。 ありがとうございました。
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Dec 2020
Verified review

6/10 Okay

Liked: Staff & service

精算時に

フロントでチェックアウトをした時に精算はありませんと言われてホテルを後にしようとしましたがフロントの方が走って出てきて入湯税がありましたって走ってきました。
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
3泊4日、広めの部屋でのんびり過ごせました。部屋は清掃が丁寧で、清潔感がありました。また周囲の環境が静かなこともこのホテルが気に入っている理由の一つです。 何回も宿泊していて、朝食ビュッフェが好きなのですが、今回は新型コロナウィルスのこともあり、コンビニで買った朝食を自室でにしました。 また温泉も入りませんでした。お願いすることがあれば、各部屋のバスルームにもシャンプー、ボディーソープを置いていただきたいことです。
Stayed 3 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

頑張ろう！

大変な状況の中しっかり対応して頂きました。
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適でした

建物は古いですが清掃が行き届いており快適に過ごせました。温泉が２４時間入れとても良かった。チェックインが２１時頃になってしまいましたが、フロントの方が大変親切に館内の説明をして頂き好印象でした。是非また宿泊したいホテルです
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

オッケーです。

満足です。 フロントの方が団体客に気をとられ？個人客への対応がおろそかでした。 備品も食事(朝食バイキング)も大満足です。
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

十分です。

部屋の広さも十分。快適に過ごせました。 朝食のみついたプランだったので、夕飯は 遅めの昼食だったこともあり車で数分のコンビニへ。大浴場は単純泉、空いていればその都度自由に利用可能な貸切風呂は硫黄泉でお風呂も満喫。星の王子様ミュージアムやガラスミュージアムも近く自家用車での自分達に とっては利便性も良かったので、また機会があれば利用したいです。
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good simple hotel and rooms with onsen

Nice simple 200 or so room hotel up in the hills of Hakone. Definitely nothing fancy and no nearby restaurants within easy walk, but small and comfy rooms at a reasonable price. I was there for golf the next day and drove, so easy one night stay before golfing and returning back to Tokyo. Nice onsen baths, and good basic accommodation.
Stayed 1 night in Oct 2019