Holiday Inn Hotel & Suites Peachtree City3.0 out of 5.0
Recent guest reviews
From the time I arrived, to the time I left, the staff at this location was the best. Stephen made checking in and out so easy, and he was very familiar with the local restaurants and surrounding area. Ms. Ollie & Yulvonka from housekeeping were a dream. Thank you both for your hospitality and assistance. Teaira made my bar experience a pleasure, I didn't have to go far to have a little fun. Caleb was awesome as well, really great front desk person in the evenings. I didn't mind the construction, because the staff was so pleasant, I never thought about it. My room was very nice and clean with a view overlooking the pool. I had a great stay and would recommend this hotel to anyone who may be visiting the area.
broken air conditioner in the hallways. hotel under construction. dangerous open potholes in the parking lot rooms under construction. old food in the refrigerator/rotting. dirt in the empty pool. yellow construction tape over the door.
True most of the lobby renovations are done. Restaurant is closed. All you got was microwaved boxed items for breakfast. True they were free but still junk food. Rooms are on the "tired" side but clean. Half of hotel rooms are being renovated now as well - just not the one we had. Not worth the price charged for this stay. Not a highlight of our trip. Good job Peach Tree City is so beautiful.
I stayed here June 3-5--I was in PTC for a lacrosse tournament. First of all, most of the construction is complete, and it looks really nice. The lobby is updated and comfortable, and there's no dust or construction mess at all. My room was on the third floor, where all of the rooms were updated. Very comfortable beds and pillows, clean and new bathroom. All in all, great room. The pool looked nice, though I didn't get an opportunity to use it. Service was pleasant, helpful and friendly, from check in to check out---with one exception. I needed linens for the sofa bed in my room on Saturday night. There were none in my room, so I called down for them around 9:00. I was told they needed to text housekeeping, and they weren't sure if they could get any (??!!), but would try. Around 10:15 I went to the front desk, asking again for the linens. I was told they hadn't heard back from housekeeping yet. I went up to my room, waited another 30 minutes. At this point, the young woman who was sleeping on the sofa bed had fallen asleep on the couch, and I was angry. I went down to the front desk again--the woman I had been talking to about this all along (I think her name was Anais or something like that--started with an "A"), walked past me without looking at me, clearly unwilling to help or follow up on this issue. Another woman named Janay came to my rescue--she found sofa bed linens immediately, gave them to me and apologized profusely that I had to wait as long as I did to get the linens. She was wonderful, and deserves to be recognized for exceptional service. The other woman deserves to be reprimanded--if it was as easy for Janay to help me out with this, why couldn't the other woman have done the same? She shouldn't be in customer service---she clearly didn't care to help out. I'm now questioning if she even tried to find the linens for me. All in all, a very good, comfortable hotel, with decent service.
This hotel should not be open. The lobby is a dangerous construction zone where you climb over construction materials. The rooms should be condemned by the health department. Black mold, filthy walls, carpet that is so dirty it is matted, light fixtures are rusted, open wires hanging ---I could go on and on. The fact that this place is open reflects very poorly on Peachtree City and Fayette County. --Beyond all this, the front desk staff completely lack training and are unbelievably rude. --I travel extensively for work and have stayed in hotels that had construction going on many times but have never seen anything like this. --I had a stroke and my elderly parents stayed in this hotel. When I got out of the hospital, I was horrified to see where they were staying. I had helped them book it months in advance and they were charged $179 per night for this horrible, horrible place. With taxes, it was over $800 for 4 nights. When we spoke to the front desk --they said that the owners were trying to make the nice place and that we needed to understand that! My husband asked him if he would want to arrive for a vacation and see this --and he said that he could see both sides....that the owners needed to make money while doing construction --so it was fine to charge top prices...... Even after this place is done, I would not book it. They do not care about their customers. My parents have always stayed with Holiday Inn and had stayed at this location several times in the past (different owners). They will never again stay at any Holiday Inn --and I certainly would not. There are many hotel chains that do care about their customers and would not expect customers to stay in these horrible conditions. Look at my other reviews -- I am a person who generally gives positive reviews. This place was a disgrace as my pictures will show. There are no words to describe how horrible this place is.
We recently stayed two nights at this Holiday Inn. Upon arriving, there was caution tape blocking off entrances and walkways with heavy equipment in the parking lot. The lobby is a total worksite, with the check-in desk being a portable glass table. We could not walk through the hall to get to our room due to construction, so we had to go outside and enter through the side/stairway door where men we working throughout the evening and weekend. We requested a room with two doubles, but that request was not honored. Wifi was included; however, cell phone signal did not work inside the hotel, so you have to step out into the parking lot to make calls. The room had the old style window air conditioner that is very noisy and did not cool well. The toilet was in need of repair due to it running every few minutes. The continental breakfast is packaged food items given out in a meeting room. Pool was not usable due to no water being in it. The only positives I can offer are that the hotel has a good location, the lady in the breakfast area was quite kind, and one of the housekeeping ladies was very friendly. There are other hotels in the area that have the amenities you expect when paying full price. I would not recommend this hotel at all until renovations are complete.
We stayed at the Peachtree City Holiday Inn, as a one night "layover" while visiting family in the area & traveling back from Florida to Arkansas. Yes... as of end of March 2017, the lobby/facilities are going through a major renovation (and I mean MAJOR renovation... it was bare drywall/scaffolds/caution tape throughout the entire lobby, front entrance was closed & use side door to enter, walk on carpeted plyboard throughout the lobby hallways) It would have been nice when we were booking over the phone, for someone to say "We're undergoing renovation right now, just be aware..." We didn't know this until we got there. And, no discount on the room, as a gesture for staying there during renovation. That would have been nice as well. (maybe ask for discounted rate... we chose to stay there because of proximity to restaurants/stores - more on that below) With that said, the room was great. Spacious room even w/ double beds - mini fridge/microwave, loveseat sleeper couch & comfy chairs w/ desk. Good A/C & Wifi. Bathroom was fairly spacious & as expected. Where this hotel shines: 1) The Staff. Very friendly and helpful. Willing to go above & beyond, especially with the renovations underway. As another poster noted... a gentleman named Caleb was running the front desk during our stay, and he was great. So much so that I'm sending an email to Holiday Inn Corporate, bragging on him. This Holiday Inn has shampoo/cond/lotions from Bath & Body Works, and it's a scent that you actually can't buy in their stores anymore (coconut lime). Well, that happens to be my wife's all-time favorite and they gladly gave us extra bottles to take home. And, a couple of extra Otis Spunkmeyer cookies they have at the front desk. 2) Proximity to shops/restaurants. They are VERY close (walking distance) to an outdoor type mall, and gas station/liquor store. The outdoor mall has various shops, but restaurants like Outback Steakhouse & Fuji Japanese Sushi/Steakhouse. What's really neat is, this hotel offers golf carts that you can use to drive to the shops/restaurants... you take a cart trail to get the outdoor mall (we took a golf cart to Outback Steakhouse - but it's also within walking distance). This is a golfing community, and people who lived there also were driving their golf carts to Outback Steakhouse. I really wanted to give 4 stars, just because of their staff & proximity to nearby shops/food... but not being informed about the renovations when booking + not being offered a discount when checking in... I have to give 3 stars. When this hotel finishes their upgrades? I would imagine it's at least a 4 star or better.
The hotel is very nice and the rooms are clean. The rooms are medium sized but have everything you need. The only downside is the renovations. I've stayed here many times over the last 3 months. The staff seems distracted by the renovations and breakfast varies greatly in quality.
It is very hard to know what to expect when you find out your hotel is under renovation. In this particular case, it was disappointing, but not necessarily terrible. The positive is the hotel has very friendly and helpful staff. Caleb in particular was awesome. Unfortunately, the list of negatives is much longer. The renovations have the lobby mostly unusable except for entering and leaving the building. I have no idea what the bar used to be, but there is nothing at all right now. The breakfast area was moved into a tiny meeting room and was actually less than what I would consider even a "continental" breakfast. Our room (king with sofa sleeper) was pretty tight and there were just two of us. There is no closet, only a wardrobe, which takes up more space. It was clean, so that was positive, but other guests complained that their rooms were not so clean and that even though it is currently a non-smoking hotel, some rooms reeked of cigarettes and guests had to be moved. Of course, all hotels have to go through transitions when they become outdated. I anticipate it becoming more in line with what most people expect from Holiday Inn. I am most likely going to need to stay in Peachtree City again this time next year... hopefully we can try again then.
Hotel is outdated. IHG website photos are outdated. Rooms are small. Poor maintenance in the bathroom. However! Staff is great and the bed is very comfortable. They also have golf carts available to rent on site. So id says it's a diamond in the ruff.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 145 reviews