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Holiday Inn Express Hotel & Suites Graham

2.5 out of 5.0

Recent guest reviews

We were there for a family wedding. We were greeted warmly when we arrived. Our room was spacious and very clean. Breakfast in the morning was amazing! Brandy took excellent care of us and was extremely gracious! Coffee and tea were always available. Would certainly return here.

We checked Best Western but disliked the look and shocked to see stains (looks like oil stain) on the bedspread. There was not many choices in this small town so we checked in Holiday Inn. The room we stayed in was recently remodeled with new carpet and even all new decor. I was told by the staff the the remodeling was not finished. I liked the high ceiling and spacious common areas downstairs. Breakfast was OK. No waffle machine but pancake machine. All small tables for two people so for a family of four we were not able to sit together.

This was the last hotel we stayed at on our return home from a two week winter vacation, and it was great. While there was some remodeling going on, it didn't bother us. Check-in and out went smoothly, fresh cookies were appreciated, and our room was clean, comfortable, and we got a great couple of nights sleep. But my favorite memory of this hotel was the friendliness of the breakfast hostess. She went out of her way to be friendly and courteous the first morning I stumbled down for breakfast, and before I have my coffee - I don't even want to talk to myself. And the next morning, she won me over, and I actually smiled and tried to be cheerful, even BEFORE my first cup of coffee. I didn't even get her name, but I did tip her for her morning cheeriness and the fine breakfast. If you stop in Graham, TX, stay at the Holiday Inn Express and say Hi to this nice lady.

This is a really nice new Holiday Inn Express. It is very clean, and the front desk help are very helpful and friendly. They have complementary cookies in the afternoon that are yummy!! The rooms are a great size and the beds and pillows are comfortable. The free breakfast is good. There are several choices like eggs , pancakes, biscuits, and oatmeal. We have stayed there twice now, and plan to go back when we are in the area.

I feel like it is continually gone downhill. My door didn't close all the way and the room needs new paint really bad. My air conditioning didn't work so I went down to the front desk and was told to unplug it, push the reset button, and plug it back in . . . Which was fine, but not my expectation for a hotel.

Room is clean however overall maintenance of this place needs done. No ice machine on third floor, pool gate lock broken, pool closed for maintenance. Pop machine at pool is out of order. Business office is out of order. I was here 2 years ago and pool lock on gate was broke then - I wonder if it has ever been fixed. Also, pool was closed then too when we stayed. These are easy things to fix and wonder why they are not done. Disappointed in our stay.

This Holiday Inn is picture perfect from the standard look. I stayed here for the Fourth of July and it was very pleasant. Their breakfast was the normal warm breakfast and they kept it stocked. My room was clean and stocked with towels. I can't promise your stay will be this smooth but they did a great job this time!

When I arrive there was no one in the lobby to be for him to help me. Still around for 10 minutes finally some heavyset girl with glasses came in from outside. I ask her about the rates and she called me a really high price. I showed her the posted rates on the Internet for this hotel and she said well there's nothing I can do you'll just have to pay the higher price. Do yourself a favor skip this place. Check the other reviews and you'll see. What I saw it was very dirty.

My wife and I booked a suite for 3 nights over Memorial day weekend. The hotel is relatively modern and in good condition. Breakfast is nice and the staff was always pleasant and as accommodating as possible. With that said, it seems that understaffing or lack of attention to detail is taking its toll on the place. After arriving back at the hotel after our second day, we came to find that our towels had been replaced but trash not removed nor bed made. We are definitely not the type that need to be pampered, but isn't it standard to perform those tasks for a customer? After reporting it to the front desk, we found out that all the housekeeping employees were gone for the day and she was the only one working. So we took out our own trash and made our own bed. Quite disappointing. Some other things we noticed were beetle bugs on our floor that were never picked up, the pool was not cleaned regularly, and there were no chairs placed in the swimming area. All in all, you will be hard pressed to find a better place to stay in Graham. It just seemed like the Holiday Inn brand could have done better.

WiFi did not work regardless of many calls to Lobby. The TV had one channel. The toilet didn't flush. None of the water fountains in the hotel worked. OMG...what a mess. The clerk was very nice, but clueless about wifi. My husband had to teach an on- line law class. No one could help.

1581 Highway 380 Byp Graham TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within 2 miles (3 km) of Standpipe Mountain Park, Holiday Inn Express Hotel & Suites Graham places you within a few miles (5 km) of Fireman's Park. This 71-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. Old Post Office Museum and Art Center is also 2 mi (3.2 km) from this Graham hotel.


Dining

Free continental breakfast is included with your stay.


Rooms

All of Holiday Inn Express Hotel & Suites Graham's 71 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Free local calls, hair dryers, and safes are other standard amenities.


Property features

At Holiday Inn Express Hotel & Suites Graham, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. If you plan to drive, free parking is available. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room

King 1 | Queen 1 | Sleeps 3

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

67.0% of guests recommend this hotel

Total of 67 reviews