Holiday Inn Express Hotel & Suites Houston-Alvin2.5 out of 5.0
Recent guest reviews
I had liked a Holiday Inn Express I recently stayed in (different state), so I gave this one a shot, but it was a mistake. It's not that any one thing was a disaster; it was just a long list of irritating things that made it hard to enjoy my stay. Here they are: -- The WiFi was unbelievably slow. I tried initially and it couldn't play a Facebook video or bring up Google Maps without waiting for a long time. I did a few speed tests that revealed a download speed of 0.67 Mbps. No, I'm not joking. Your typical home internet, which isn't terribly fast, will be at least 20-30 Mbps. This was less than one. I asked a person on the staff if this was normal, and he told me that it was. This alone, frankly, I find disqualifying--it's 2017; I should be able to use the internet. -- The TV didn't work when I first got to the room--it turned on, but the remote didn't work. I called the front desk and was given various suggestions (clearly this is a recurring problem), but that didn't work. A staff member came up to check it out and told me that I needed a new sensor and she would bring me one. I thought it'd be a matter of minutes (I was eager to take a nap), but over a half-hour later nobody had shown up, so I had to call down again to get a new sensor. -- I couldn't find a hairdryer in the room. Looked everywhere. Then I was reminded that earlier that morning I had seen a woman get into the elevator in a robe and with a towel on her head, which made me wonder if she may have realized half-way through her morning routine that she didn't have a hairdryer and decided to head down to the front desk to chase one down... -- The air conditioner was incredibly noisy. Like having an airplane land in your room. I couldn't remember an air conditioner quite that noisy ever. -- Other annoying things included poor lighting (sitting at the desk in the evening, I could see hardly anything); a really bare room (no pictures on the walls); and signs of sloppiness in recent renovations (e.g., paint stains on the floor). There were certainly positives as well, so let me mention them to be fair: the room was spacious and newly renovated, with brand-new furniture; the bed was comfortable; the bathroom was spacious and renovated well; the usual Holiday Inn things (fridge, Keurig, microwave, free breakfast, etc.) were all there. All in all, I can't recommend it and will not be back.
Went to a last minute evening event in Galveston and didn't want to drive all the way back home. Most hotels in Galveston were already booked or cost $200 plus. This Holiday Inn was reasonable, very clean, had a decent breakfast and polite employees. It only took 35 minutes to get to Galveston. I do recommend that you plan on eating meals some where other than Alvin. There is a microwave and refrigerator in the room that I should have utilized.
We knew the hotel was under renovation per their website but that's an understatement. There is no lobby at all since it's covered in plastic and Sheetrock dust everywhere. But that didnt bother us at all as the lady who checked us in was very friendly and there was no wait. A couple things the rooms have Sheetrock dust still on the counters and the desk so might want to have someone wipe them down. The ac in my room was very loud more than usual and never really cooled down my room. Overall I would stay here again. There are plenty of places to eat a few minutes down the road.
So just how long should you expect to wait to check into a hotel? I mean, how long would you wait for someone to show up at the front desk if you walked in and no one was there? Any thoughts? One, two, maybe five minutes? But even five minutes is getting a little long for you to not see anyone who works in the hotel. Well, I waited 15 minutes. Yes, FIFTEEN minutes for someone to show up at the front desk to check me in. No, this wasn't in the middle of the night, this was about 9 pm. The phone was ringing off the hook and no one was available to check me in. I'd usually chalk this up to a busy hotel and not a lot of workers. Well, the fact that just this hotel was being staffed by just one employee at 9 pm is unacceptable. It's unacceptable to make a guest wait 15 minutes before seeing any signs of life at this hotel. In fact, I'd usual even forgive someone and think, "well I'm sure this is just a one-time occurrence," EXCEPT for the fact I had another guest walk by me twice as I was waiting and he commented, "I've been there, I had to wait about 15-20 minutes when I checked in this week," AND the pizza guy who walked by me twice after delivering said, "Good luck, I've delivered three pizzas here this week and I've never seen anyone behind the counter." Oh yeah, the entire lobby was covered in plastic for renovations, you couldn't eat breakfast on site because of the construction, the couch was broken in my room, and there was no where in my room to hang my suit because of the renovations - I asked about it the next morning and apparently all the furniture isn't in yet. I'd avoid this hotel until they are completely done with construction and until the figure out how to staff properly. I have the highest status and I almost exclusively stay at IHG properties. I usually go to review the hotel with the thought in mind that I will give the property 5 stars. It takes a lot for me to drop to a 4 or a 3. So congrats for getting a 2.
Stay somewhere else. This property is under construction and apparently the staff graduated at the bottom of their class in Hospitality services. The only place that wasn't a complete mess was the front desk. However the two lady's manning that desk were too busy with their personal conversation to be bothered by a customer trying to check in. There's no common area for coffee or breakfast and a simple sign with no directions pointing down the road to a donut shop for morning meals. I asked for a hotel card so that I could have the address and the lady behind the counter pointed to a sign on the wall and said, "that's our address, we don't have cards". Horrible property - terrible place to stay.
This hotel is very nice. The staff was friendly. I went to my room on the first floor and noticed right away the window coverings didn't cover the widows on either side. I asked if I could have a higher room so people couldn't look in. They were sold out. Then offered to send maintenance to fix them. They can not be fixed. Unless you were to hang curtains over the windows. I'm sitting on the bed and can clearly see outside. So if you stay here and have anyone that actually wants to undress, and can't get a higher room choose another property. And probably just a freak coincidence, my tv could only be turned on and off by hand. I couldn't turn the volume up or down or change channels, the constant fan button didn't work, and the toilet seat wouldn't stay up. Believe it or not I'd stay here again if I was guaranteed a higher level.
I asked hotel clerk about a iron and board for it. I did not get back in time to the desk but she did put outside my door when I arrived later that night so I did have to look for it the next morning. Great customer service there! Breakfast had a good selection of teas and stuff to eat. Hotel rooms designed well with doors that close that loudly and shelves just within reach of the door when you enter the room.
Stayed here for one night in preparation for business the following day in Angleton and Houston. First time. Clean, well lighted and quiet. About all one could ask for in a property of this class. Nothing particularly special here though. Breakfast was standard fare and was OK. The "high speed" internet was completely underwhelming. It was so slow as to be worthless. Fortunately I was on the side of the hotel that enabled me to poach off of the La Quinta's wireless from next door. The room I was in (King) was smaller than I had anticipated and in comparison to other similar properties. Getting into and out of the property is a real pain. It is located such that there are a lot of U turns involved across the fronting divided highway. Nevertheless, if I'm back this way I would not hesitate to stay here again. Provided I'm put In a room on the "correct' side of the property. Recommended. Neverthels
We stayed in this hotel for one night. Staff was very friendly and helpful. The rooms were big, beds were comfortable, and the pool was clean. The breakfast was good - it took care of the need for a quick breakfast. Hotel was quiet too!!
The building was nice and clean. The staff were friendly and helpful. The room was quiet. Lighting for the mirror in the bathroom could be improved. The lights on either side of the mirror were not very bright. In our room, one of the two queen size beds had a large depression on top of the mattress. The mattress should be replaced.
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 83 reviews