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Recent guest reviews

The kind people who work work there. Always there for you and your needs

Nice hotel close to the office I work at easy commute in

we were not adequately warned before booking that this was an extended stay hotel that offered "bare minimum" amenities. When we checked in, we were handed a pamphlet with a list of rules with the list of potential up charges that may occur if you break them ($45 if you vacate an hour later than the posted checkout time, etc). I honestly felt more like a tenant than a hotel guest. No shampoo in room, uncomfortable bed, and no curtain across the window to block out the morning sun. The room key was required for access to building and the outide door locks quit working at night when the front desk is no longer staffed. We got locked out after the concert we were in town for, and had to use the lobby phone to wake someone up to let us in.

Didnt give me the room I bought, and the fat girl in the front desk was very very rude. she had attitude and seemed like she hated her job.

We arrived after being at a concert and they did not have a room for us despite me showing them my conformation email. The women at the front desk ,Rita, was so rude and even started to argue with my husband! She was no help and after being at the concert all night we were forced to sleep in our car because this hotel clearly over booked !! Never again !!

Dave's Store Lane Gainesville VA

Room options

Standard Room, 1 Double Bed, Smoking

1 Double Bed | Sleeps 2

Room, 1 Double Bed, Accessible, Smoking

1 Double Bed | Sleeps 2

Standard Room, 2 Double Beds, Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 Double Bed with Sofa bed, Accessible, Non Smoking

1 Double Bed and 1 Twin Sofa Bed | Sleeps 2

Guest reviews for WoodSpring Suites Gainesville VA

Everyone (8) Family (1)
1
Everyone

By on Nov 4, 2019

Review comment responded on Nov 4, 2019

Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.

5
Family

The kind people who work work there. Always there for you and your needs

By on Oct 27, 2019

Review comment responded on Oct 28, 2019

Thank you for taking the time to share your feedback with us. We love to hear that you appreciated our amazing, helpful staff. #WoodSpringStaffRocks

5
Everyone

Nice hotel close to the office I work at easy commute in

By on Dec 5, 2018

Review comment responded on Dec 6, 2018

Thank you for the great review. We are so glad you are enjoying our super clean, spacious rooms, and convenient location. We appreciate you.

4
Everyone

By on Nov 17, 2018

Review comment responded on Nov 20, 2018

Thank you for the 4-star rating. We are glad you had a comfortable stay.

5
Everyone

By on Nov 17, 2018

Review comment responded on Nov 20, 2018

We appreciate the great rating. Thank you for staying with us.

2

extra meh...

Everyone

we were not adequately warned before booking that this was an extended stay hotel that offered "bare minimum" amenities. When we checked in, we were handed a pamphlet with a list of rules with the list of potential up charges that may occur if you break them ($45 if you vacate an hour later than the posted checkout time, etc). I honestly felt more like a tenant than a hotel guest. No shampoo in room, uncomfortable bed, and no curtain across the window to block out the morning sun. The room key was required for access to building and the outide door locks quit working at night when the front desk is no longer staffed. We got locked out after the concert we were in town for, and had to use the lobby phone to wake someone up to let us in.

By on Jul 30, 2018

Review comment responded on Jul 30, 2018

I apologize for your inconvenience and hope that you will return again in the future. We strive daily to make each guest stay wonderful!!

1
Everyone

Didnt give me the room I bought, and the fat girl in the front desk was very very rude. she had attitude and seemed like she hated her job.

By on Mar 22, 2018

Review comment responded on Mar 26, 2018

Good morning We apologize for your inconvenience. Thank you for staying with us.

1

horrible!

Everyone

We arrived after being at a concert and they did not have a room for us despite me showing them my conformation email. The women at the front desk ,Rita, was so rude and even started to argue with my husband! She was no help and after being at the concert all night we were forced to sleep in our car because this hotel clearly over booked !! Never again !!

By on Jul 18, 2016

WoodSpring Suites Gainesville VA

14141 Dave's Store Lane, Gainesville, VA 20155
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