The view of the marina was very nice and the room was kept tidy by the cleaning staff, but I was instantly hit with the heavy smell of marijuana upon my arrival with a slight odor even seeping into my room, thanks to some of the neighbors who had frequent visitors coming & going throughout the evening and during my 3 night stay. The check-in & check-out process was super smooth and the clerk was extremely friendly & nice. The sink in my room was draining very slow so I removed the drain stop & cleared out a big wad of hair and it worked fine afterwards. In addition, the toilet seat was extremely loose and about to fall off, so I tightened the plastic bolts & rectified that situation as well. The walk-in shower glass door was missing (You could see the screw holes & brackets where it used to be), but thankfully the shower was pretty long, so only a bit of water escaped onto the floor. Overall, it was a convenient location, but it could use some maintenance.
When we went to check in they didn't have our reservation- they showed we had a reservation but something on orbitz end didn't confirm /book the reservation- THANK GOODNESS they had an extra room - we were in the area for a race and every hotel in the area was sold out - this was not a great experience and will think twice when booking through your site
Had a party nearby. Was only using the place for sleep. Staff was great parking was perfect. My only complaint were the pillows. Very hard and uncomfortable. Other than that place was nice
the staff was very nice
When we wake up 6 in the morning bathroom was full of water, we weren’t able to take a shower. Upon check out front desk gave us manager s number , not able to reach him/her. I called several times he/she wasn’t there and left my phone number noone call me back. Waste of money
Room smelled horribly of smoke. The room was clean but smelled awful. There were zero amenities including breakfast
No heat in 20 degrees!! Told me If I don’t like it check out when I just had paused to check in. Offered me extra blankets. The door didn’t close properly and there was wind coming through the door. Fruit flies and the blankets smelt like smoke awful!
Nice hotel. No view, great service. Okay for this area, if this is where you need to Be. But it’s a bit off the beaten path if you don’t know the area.
Total rip off. Here's why: Check-in - Delayed by 2 hours. They said the stove in the room we booked was broken and wouldn't be ready until the evening, but suddenly, 20 mins later, everything was fine. Dirty - Mold growing on bathroom ceiling; other people's hair clumped on bathroom ceiling and shower wall; kitchen cupboards full of crumbs; stove knobs and oven were sticky, greasy, and grimy; there was a hole in the bathroom door and a hole in the bedroom wall. Patio furniture was broken, disgusting, and unusable. Broken appliances - Broken bedside lamp and safe, plus half the buttons on the remote control didn't work, all of which we reported. Staff was only able to fix the safe. No amenities - Kitchen was totally empty, not even a sponge. Some sites say there's a pool but there isn't. Patio furniture was unusable. No info on the wifi, cable, etc. The outdoor pics on their site are actually of the expensive restaurant next door, which played loud music until 11 pm, making it impossible for my kid to sleep. Terrible service - Lots of lies from check-in onward. The worst part was that after I complained, an employee offered a discount (I didn't ask for this), but when I inquired about it later, the manager was on vacation and nothing could be done. When I got angry, suddenly he was in a meeting and would be back in a few hours to call me. Never did. I emailed and called, no response except one sentence via Orbitz. Nothing since then. Don't waste your money!
Total rip off. 1. Check-in was delayed by two hours so we had to wait in a different room with our toddler and infant. 2. Dirty and unkempt - mold on the bathroom ceiling; other people's hair clumped on the bathroom ceiling and shower wall; kitchen cupboards full of crumbs; stove knobs and oven sticky, greasy, and grimy; hole in bathroom door and hole in bedroom wall. 3. Broken appliances - Broken bedside lamp, broken safe, plus half the buttons on the remote control didn't work, all of which we reported on our first day. Staff was only able to fix the safe. 4. No amenities - Kitchen was totally empty, not even a sponge, much less anything to cook with. Certain travel sites say there is a pool but there isn't. Patio furniture was broken, disgusting, and unusable. Pics on their website were actually of the expensive restaurant next door. We weren't given info on the wifi, cable, or local attractions. 5. Terrible service - Lots of lies from check-in onward. The worst part was that after I complained about the appliances and lack of cleanliness, an employee offered a discount (I didn't ask for this), but when I inquired about it at check out, she said the manager was on vacation and couldn't do anything for a week. When I got angry, suddenly he was in a meeting and would be back hours after check out to call me. Never heard anything. Emailed and called many times, was told via an Orbitz message that he'd be in touch. Never heard from them again.
The view of the marina, the walking distance to restaurants and stores
Property still unfinished in areas/ as in moulding and random box with something in it in the bathroom. Bed sheets werent changed/ had to change them myself. When I called down for the bed sheet they said no cleaning staff were on site and to bring sheets down and exchange. TV control did not work for volume and channels were block by parental control/ history channel and animal planet.
The bathroom was wonderful!! Except for the 9am wake up call of men pounding and fixing things.
Was told no hot water available for 3 days at check-in. There was barely ANY water coming from the shower. It was literally just droplets of water no stream. Took 5 minutes just to fully wet my hair.
Great option to stay after day on beach, or attending a concert. Just renovated rooms, great cafe and bar next for, right on water, canal view from top floor. Just needs a few finishing touches: no coffeemaker in a room, breakfast area is literally on the street. At least would also be nice to have complimentary coffee/tea in the lobby
Located within a mile (2 km) of Sea Breeze Waterfront Park, The Freeport Inn and Marina is within 2 miles (3 km) of Crow's Nest Mini Golf. This 60-room, 3-star hotel has conveniences like a marina, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite theme restaurant, or enjoy a drink at the bar/lounge.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, phones, and ironing boards are also available.
Guests of The Freeport Inn and Marina enjoy features like a marina, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a TV in a common area, a picnic area, and an ATM.
The view of the marina was very nice and the room was kept tidy by the cleaning staff, but I was instantly hit with the heavy smell of marijuana upon my arrival with a slight odor even seeping into my room, thanks to some of the neighbors who had frequent visitors coming & going throughout the evening and during my 3 night stay. The check-in & check-out process was super smooth and the clerk was extremely friendly & nice. The sink in my room was draining very slow so I removed the drain stop & cleared out a big wad of hair and it worked fine afterwards. In addition, the toilet seat was extremely loose and about to fall off, so I tightened the plastic bolts & rectified that situation as well. The walk-in shower glass door was missing (You could see the screw holes & brackets where it used to be), but thankfully the shower was pretty long, so only a bit of water escaped onto the floor. Overall, it was a convenient location, but it could use some maintenance.
When we went to check in they didn't have our reservation- they showed we had a reservation but something on orbitz end didn't confirm /book the reservation- THANK GOODNESS they had an extra room - we were in the area for a race and every hotel in the area was sold out - this was not a great experience and will think twice when booking through your site
Had a party nearby. Was only using the place for sleep. Staff was great parking was perfect. My only complaint were the pillows. Very hard and uncomfortable. Other than that place was nice
the staff was very nice
When we wake up 6 in the morning bathroom was full of water, we weren’t able to take a shower. Upon check out front desk gave us manager s number , not able to reach him/her. I called several times he/she wasn’t there and left my phone number noone call me back. Waste of money
Room smelled horribly of smoke. The room was clean but smelled awful. There were zero amenities including breakfast
No heat in 20 degrees!! Told me If I don’t like it check out when I just had paused to check in. Offered me extra blankets. The door didn’t close properly and there was wind coming through the door. Fruit flies and the blankets smelt like smoke awful!
Thank you for your review! We are sorry for not meeting your expectations fully during you stay. We appreciate your feedback so that we can improve. We hope to welcome you back again to turn your experience around. Kindest regards, Management
Thank you for your review! We are sorry for not meeting your expectations fully during you stay. We appreciate your feedback so that we can improve and we will share your comments with our team members. We hope to welcome you back again to turn your experience around. Kindest regards, Management
Dear Dawn, We are sorry that you've had a bad experience due to our GDS system and could not retrieve your reservation. The problem was not on our end but Orbitz, but we were able to make it right.