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Recent guest reviews

Beautiful hotel on the grounds of the airport! The room clean and comfortable.

The location of this property is good, attached to the airport.

Great for airport access. Under going some renovations currently and the elevators are not spread out across the hotel so you can find yourself traversing the entire hotel to get from the elevator to your room. The staff were awesome and the restaurant was excellent. It will definitely be my choice for Frankfurt trips going forward.

Best location for connecting flights. Friendly service. Comfortable, clean room, but not the best sound proofing. Can hear people walking by the door.

The check in desk wasn’t clearly marked the lanes.

The coffee maker was dirty and we couldn’t use it.

It is very well located but not very easy to find. It is not clear if one can take the luggage cart all the way to the front desk. The staff is very helpful and the process is simple. We liked the restaurant. We did not like the squeaky bathroom door looking like someone has forgotten to install them correctly. We liked the big clock and the size of the room.

Although very close to the airport, it is a very quiet hotel.

The arrangement for checking in is not very clear. There is a line for Aircraft Crews an two for those in a 'club' of some type. This is in addition to a seperate room with a desk for checkin for elite members. there is no line which is labeled for those who are not in the point club or airline crew. Same desk for checkout. The person at checkout was very rude to me because she said I was in the wrong line.

Our room service waiter was outstanding. We arrived very late and had not had dinner. He was quick, efficient and very friendly.

The best thing is the convenience factor. They are part of the airport in Frankfurt, and it is just a walk to the gates. The rooms are very good,and the facilities are also very good. My only complaint is that the restaurants in the hotel are very expensive, and drinks are overpriced. If you are flying out in the morning, this is a good place to stay the night before.

Excellent hotel adjacent to the airport terminals, trains and car rentals

incompetent and rude check in staff. intermittent toilet flush empty mini bar

Flughafen Terminal 1 Frankfurt HE

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Free airport shuttle
  • Fitness center

Located in Frankfurt Airport Area, Sheraton Frankfurt Airport Hotel & Conference Center is adjacent to The Squaire and a short stroll from Gateway Gardens. This 5-star hotel has 1008 rooms and welcomes guests with 2 restaurants, a free airport shuttle, and a fitness center. Located centrally in Frankfurt, it's connected to the airport and also close to Lufthansa Flight Training Center and Frankfurt City Forest.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

The 1008 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and laptop-compatible safes. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

Guests staying at Sheraton Frankfurt Airport Hotel & Conference Center enjoy a fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is EUR 28 per day, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Premium King

King 1 | Sleeps 2

Family Room (King and 2 Singles)

King 1 | Twin 2 | Sleeps 4

Family Room

King 1 | Twin 2 | Sleeps 4

Family Room

King 1 | Twin 1 | Sleeps 3

Guest reviews for Sheraton Frankfurt Airport Hotel & Conference Center

Everyone (53) Couples (13) Business (21) Family (8) Other (9) Friends (2)
5
Partner Couples

Beautiful hotel on the grounds of the airport! The room clean and comfortable.

By on Oct 8, 2019

Review comment responded on Oct 8, 2019

Good aftrnoon, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

2
Business Business Travelers

The location of this property is good, attached to the airport.

By on Sep 18, 2019

Review comment responded on Sep 18, 2019

Good afternoon, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate that you took the time to share your honest feedback with us. It would be interesting for us to find out, what we can improve to make for a more memorable experience. We hope that with this incident, we did not lose you as a valued guest and you grant us the chance to convince you of our service by returning to the Sheraton Frankfurt Airport Hotel. Kind regards Your Guest Relation Team

5
Business Business Travelers

Great for airport access. Under going some renovations currently and the elevators are not spread out across the hotel so you can find yourself traversing the entire hotel to get from the elevator to your room. The staff were awesome and the restaurant was excellent. It will definitely be my choice for Frankfurt trips going forward.

By on Sep 13, 2019

Review comment responded on Sep 14, 2019

Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

4
Families

Best location for connecting flights. Friendly service. Comfortable, clean room, but not the best sound proofing. Can hear people walking by the door.

By , from New York on Sep 2, 2019

Review comment responded on Sep 2, 2019

Dear Rita, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate that you took the time to share your honest feedback with us. We apologize for the noise you experienced during your stay and have forwarded your concerns to management. We hope that with this incident, we did not lose you as a valued guest and you grant us the chance to convince you of our service by returning to the Sheraton Frankfurt Airport Hotel. Kind regards Your Guest Relation Team

5
Business Business Travelers

The check in desk wasn’t clearly marked the lanes.

By on Aug 31, 2019

Review comment responded on Aug 31, 2019

Good afternoon! thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team

5
Everyone

By on Aug 11, 2019

Review comment responded on Aug 11, 2019

thank you for staying with us. We appreciate your feedback!

5
Business Business Travelers

The coffee maker was dirty and we couldn’t use it.

By on Jul 16, 2019

Review comment responded on Jul 17, 2019

Good morning, first off we would like to thank you for choosing the Sheraton Frankfurt Airport Hotel for your stay and your positive rating about your stay. We are delighted to read that you enjoyed your time with us. What has happened during your stay, regarding the dirty coffe maker, does not represent our hotel and values. Please do not set this as a representation of our service. We are most apologetic about having caused an inconvenience for you during your stay. We pride ourselves in our customer service and do not take this matter lightly at all. It is our greatest duty to make every guest’s stay perfect and unforgettable and to make every guest want to come back. We truly hope that your next stay will be perfect and we will see to it that it will be unforgetable. Please feel free to contact us, should you have any further questions, concerns or wishes. Kind regards Your Guest Relation Team

5
Partner Couples Families

It is very well located but not very easy to find. It is not clear if one can take the luggage cart all the way to the front desk. The staff is very helpful and the process is simple. We liked the restaurant. We did not like the squeaky bathroom door looking like someone has forgotten to install them correctly. We liked the big clock and the size of the room.

By on Jul 11, 2019

Review comment responded on Jul 11, 2019

Good evening, first off we would like to thank you for choosing the Sheraton Frankfurt Airport Hotel for your stay and the positive rating you have given us. What has happened during your stay, regarding the squeaky bathroom door, does not represent our hotel and values. Please do not set this as a representation of our service. We are most apologetic about having caused an inconvenience for you during your stay. We pride ourselves in our customer service andhave informed our technical departement to have a look at this. It is our greatest duty to make every guest’s stay perfect and unforgettable and to make every guest want to come back. We are painfully aware of the poor signage to the Hotel within the airport, are, however, restricted by the airport to put up more. We truly hope that during your next stay we can boast with non-squeaking doors and a perfect stay for you. Kindly contact us before your next arrival, should there be anything we can do for you. Please feel free to contact us, should you have any further questions, concerns or wishes. Kind regards Your Guest Relation Team

5
Everyone

By on May 30, 2019

Review comment responded on May 31, 2019

Thank you!

4
Everyone

By on May 26, 2019

Review comment responded on May 26, 2019

Good evening, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. Hopefully you will visit us again soon. Kind regards Your Guest Relation Team

Sheraton Frankfurt Airport Hotel & Conference Center

Flughafen Terminal 1, Frankfurt, HE 60549
url importing https://www.orbitz.com/Frankfurt-Hotels-Sheraton-Frankfurt-Airport-Hotel-&-Conference-Center.h17093-p2.Hotel-Reviews