Good staff Nice Room Good breakfast Short way to train station
Very nice hotel, plus convenience to airport immensely important.
When I checked, in the receptionist asked me if I wanted to eat breakfast at the hotel the next morning. I said yes and she added it to my bill. I was only staying one night before my overseas flight the next morning. It turned out there were problems with checking in for my flight and I didn't have time for breakfast at the hotel. When I checked out I asked the receptionist to take the breakfast charge off my bill since I had to leave earlier than anticipated. He declined. I had to pay for it whether I eat or not. He explained that it was a discounted rate (25 euros) when they added the breakfast at check-in as opposed to the normal rate of 32 euros. This discounted rate was not refundable. The receptionist at checkin didn't say a word about any of this. Hugely diappointing. Won't ever stay here again. Fortunately there are other excellent hotel options at this airport.
The room was clean, a bit small for 2 people. However, getting to this hotel was a pain. Very bad and small sign from the road and from inside FRA Terminal. Staff were really nice and accommodating.
Very friendly and accommodating staff. Very clean and comfy rooms. Room service attendant very polite and prompt.
Very helpful and friendly staff. Restaurant elegant but slow
Basic and old airport hotel, with convenient location.close to the terminal.
Beautiful hotel on the grounds of the airport! The room clean and comfortable.
The location of this property is good, attached to the airport.
Great for airport access. Under going some renovations currently and the elevators are not spread out across the hotel so you can find yourself traversing the entire hotel to get from the elevator to your room. The staff were awesome and the restaurant was excellent. It will definitely be my choice for Frankfurt trips going forward.
Best location for connecting flights. Friendly service. Comfortable, clean room, but not the best sound proofing. Can hear people walking by the door.
The check in desk wasn’t clearly marked the lanes.
The coffee maker was dirty and we couldn’t use it.
It is very well located but not very easy to find. It is not clear if one can take the luggage cart all the way to the front desk. The staff is very helpful and the process is simple. We liked the restaurant. We did not like the squeaky bathroom door looking like someone has forgotten to install them correctly. We liked the big clock and the size of the room.
Located in Frankfurt Airport Area, Sheraton Frankfurt Airport Hotel & Conference Center is adjacent to The Squaire and a short stroll from Gateway Gardens. This 1008-room, 4-star hotel welcomes guests with 2 restaurants, a 24-hour fitness center, and a 24-hour business center. Located centrally in Frankfurt, it's connected to the airport and also close to Lufthansa Flight Training Center and Frankfurt City Forest.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.
Sheraton Frankfurt Airport Hotel & Conference Center's 1008 soundproofed rooms provide minibars, coffee makers, and laptop-compatible safes. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones, ironing boards, and desks are also available.
Sheraton Frankfurt Airport Hotel & Conference Center offers a 24-hour fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is EUR 35 per day, and there's also an area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a conference center, a 24-hour business center, and coffee/tea in a common area.
Good staff Nice Room Good breakfast Short way to train station
Dear Mr.Orbitz, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback that you enjoyed the stay and the convieniet location, your Feedback is very important to us. Hopefully we will be given the chance to welcome you back soon. Kind regards Your Guest Relation Team
Good afternoon, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team
Very nice hotel, plus convenience to airport immensely important.
Good afternoon, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team
When I checked, in the receptionist asked me if I wanted to eat breakfast at the hotel the next morning. I said yes and she added it to my bill. I was only staying one night before my overseas flight the next morning. It turned out there were problems with checking in for my flight and I didn't have time for breakfast at the hotel. When I checked out I asked the receptionist to take the breakfast charge off my bill since I had to leave earlier than anticipated. He declined. I had to pay for it whether I eat or not. He explained that it was a discounted rate (25 euros) when they added the breakfast at check-in as opposed to the normal rate of 32 euros. This discounted rate was not refundable. The receptionist at checkin didn't say a word about any of this. Hugely diappointing. Won't ever stay here again. Fortunately there are other excellent hotel options at this airport.
Good evening, first off I would like to thank you for choosing the Sheraton Frankfurt Airport Hotel for your stay. What has happened during your stay, regarding the Breakfast refund, does not represent our hotel and values. Please do not set this as a representation of our service. We are most apologetic about having caused an inconvenience for you during your stay. We pride ourselves in our customer service and do not take this matter lightly at all. As for the Sheraton Frankfurt Airport Hotel staff, we would like to express our sincerest apologies if we did not handle the situation to your satisfaction. It is our greatest duty to make every guest’s stay perfect and unforgettable and to make every guest want to come back. We truly hope that with the incident we did not lose you as valued guests and that you grant us the chance to persuade you of our service by returning to the Sheraton Frankfurt Airport Hotel. Upon your next stay, I would very much appreciate the chance personally seeing to it, that you have an unforgettable stay. Kindly contact the Hotel or the Guest Relation Desk about your stay issues. Please feel free to contact me, should you have any further questions, concerns or wishes. I am at your disposal. Kind regards Your Guest Relation Team
The room was clean, a bit small for 2 people. However, getting to this hotel was a pain. Very bad and small sign from the road and from inside FRA Terminal. Staff were really nice and accommodating.
Dear Pong, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate that you took the time to share your honest feedback with us and we are proud to read about yur feedback for our staff. Unfortunately the airport has a restriction on the signage we are allowed to put up. We are painfully aware of the issue and are working to imptove this. We hope that with this incident, we did not lose you as a valued guest and you grant us the chance to convince you of our service by returning to the Sheraton Frankfurt Airport Hotel. Kind regards Your Guest Relation Team
Very friendly and accommodating staff. Very clean and comfy rooms. Room service attendant very polite and prompt.
Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. We hope that you will visit us again soon. Kind regards Your Guest Relation Team
Very helpful and friendly staff. Restaurant elegant but slow
Thank you for staying with us. We appreciate your feedback.
Basic and old airport hotel, with convenient location.close to the terminal.
Thank you for staying at the Sheraton Frankfurt Airport Hotel and for taking the time to write this review. Please be assured that we value your feedback and hope to welcome you once again in the future. Kind Regards
Good evening, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate your positive feedback and that you took the time to share this with us. Hopefully you will visit us again soon. Kind regards Your Guest Relation Team
Good morning, thank you for having chosen the Sheraton Frankfurt Airport Hotel for your stay. We appreciate that you took the time to share your honest feedback with us. It would be interesting for us to find out, what we can improve to make for a more memorable experience. We hope that with this incident, we did not lose you as a valued guest and you grant us the chance to convince you of our service by returning to the Sheraton Frankfurt Airport Hotel. Kind regards Your Guest Relation Team