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Room options

Superior Plus King Room

  • Sleeps 2

Superior Plus Twin Room

  • Sleeps 2

Superior Single Room

  • Sleeps 1

Superior Double Room

  • Sleeps 2

Signature Suite

  • Sleeps 3

Room (CLOUD)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

Twin Room (CLOUD)

  • Sleeps 2
  • 1 Twin Bed

Room (THE CLOUD)

  • Sleeps 2
  • 1 Double Bed

Twin Room (THE CLOUD)

  • Sleeps 2
  • 1 Twin Bed

Signature Twin Room

  • Sleeps 3

Superior Plus Double Room

  • Sleeps 1

Superior Plus Single Room

  • Sleeps 1

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About the neighborhood

Frankfurt

Located in Gallus within a short walk of Frankfurt Trade Fair, The Cloud One Frankfurt - Metropolitan is within a mile (2 km) of other popular sights such as Alte Oper. This 4.5-star hotel has 131 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym. It's connected to a shopping center in central Frankfurt and also close to Frankfurt Christmas Market and Römerberg.

What's nearby

  • Financial District - 1 min walk - 0.0 miles
  • Kaiserstrasse - 3 min walk - 0.2 miles
  • Skyline Plaza - 6 min walk - 0.4 miles
  • Frankfurt Trade Fair - 9 min walk - 0.5 miles
  • Alte Oper - 14 min walk - 0.8 miles

Getting around

  • Frankfurt Central Station (tief) - 3 min walk
  • Central U-Bahn - 3 min walk
  • Frankfurt Airport (FRA) - 25 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Asia Gourmet - ‬2 min walk
  • ‪Cafe Uddin & Uddin - ‬3 min walk
  • ‪Gleis 25 - ‬1 min walk

About this property

The Cloud One Frankfurt - Metropolitan

Luxury hotel with a restaurant connected to a shopping center in Frankfurt
Guests of The Cloud One Frankfurt - Metropolitan enjoy a gym, free WiFi in public areas, and meeting rooms. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 35 per person one-way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and a computer station.
36-inch TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers. Coffee makers, free newspapers, and safes are also available.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 30 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 7Paintings
  • Metropolitan Bar

Things to do

  • Books
  • Gym
  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 8,611 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 36-inch TV with cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25.00 per pet, per night
  • Dogs only
  • 1 total pets
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 25 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 12.25 for children
  • Airport shuttle fee: EUR 35 per person (one-way)
  • Nearby parking fee: EUR 30 per day(66 ft away; open 24 hours)
  • Pet fee: EUR 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 25 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
Parties and events are allowed on site
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and mobile payments. Cash is not accepted. 
  • Mobile payment options include: Google Pay and Apple Pay.
  • This property uses eco-friendly cleaning products.
  • Parties and events are allowed on site.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Metropolitan Steigenberger
Steigenberger Metropolitan
Steigenberger Metropolitan Frankfurt
Steigenberger Metropolitan Hotel
Steigenberger Metropolitan Hotel Frankfurt
Metropolitan By Flemings
Steigenberger Metropolitan
Metropolitan Hotel by Flemings Hotel
Metropolitan Hotel by Flemings Frankfurt

Frequently asked questions

Is free cancellation available at The Cloud One Frankfurt - Metropolitan?

The Cloud One Frankfurt - Metropolitan provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see around The Cloud One Frankfurt - Metropolitan?

This hotel is situated in Gallus within a short 16-minute walk of Alte Oper and also 19 minutes on foot from Frankfurt Christmas Market. You'll also find Römerberg and Deutsche Bank Park within a short drive.

Will I be able to park at The Cloud One Frankfurt - Metropolitan?

No, there isn't parking at this hotel.

Does The Cloud One Frankfurt - Metropolitan include a casino at the property?

No, The Cloud One Frankfurt - Metropolitan doesn't have a casino.

Is there an indoor pool at The Cloud One Frankfurt - Metropolitan?

No, there is no indoor pool at this hotel.

Is The Cloud One Frankfurt - Metropolitan good for couples?

There are many amenities for couples at this hotel, including a bar and a restaurant plus some guestrooms feature private saunas.

Are there hot tubs at The Cloud One Frankfurt - Metropolitan?

No, but some guestrooms at this hotel feature private saunas.

Does The Cloud One Frankfurt - Metropolitan have a restaurant that serves breakfast?

Yes, The Cloud One Frankfurt - Metropolitan serves buffet breakfast for a surcharge each morning at 7Paintings.

Does The Cloud One Frankfurt - Metropolitan allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Cloud One Frankfurt - Metropolitan for a fee of EUR 25.00 per pet, per night. The property also provides food and water bowls.

Does The Cloud One Frankfurt - Metropolitan have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to The Cloud One Frankfurt - Metropolitan?

The closest major airport to The Cloud One Frankfurt - Metropolitan is Frankfurt Airport (FRA), which is 10.7 mi away (25 minutes by car). Another top airport is Mainz (QFZ-Mainz Finthen), which is around 24.6 mi away.

Are there rooms with balconies at The Cloud One Frankfurt - Metropolitan?

No, there aren't any guestrooms with balconies at The Cloud One Frankfurt - Metropolitan.

The Cloud One Frankfurt - Metropolitan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1002 reviews
Rating 8 - Good. 322 out of 1002 reviews
Rating 6 - Okay. 88 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Nina, Phoenix

Traveled with family
Liked: Cleanliness, property conditions & facilities
staff was very helpful
Stayed 1 night in Jan 2026

10/10 Excellent

Jimmy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, Very thankful for this hotel. They were a God send when I really needed the pick up.
Stayed 1 night in Oct 2025

8/10 Good

alex

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Kim, Port Melbourne

Liked: Cleanliness
Ok for one night stop over. Very small rooms
Stayed 2 nights in Sep 2025

6/10 Okay

Mi Ling

Liked: Staff & service
The light in the room was a bit dark.
Stayed 1 night in Sep 2025

8/10 Good

Wanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful with directions and suggestions.
Stayed 3 nights in Sep 2025

10/10 Excellent

Steven, Weatherford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast
Stayed 4 nights in Sep 2025

10/10 Excellent

Scott

Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 1 night in Sep 2025

10/10 Excellent

shadab Ghasemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff were great
Stayed 2 nights in Sep 2025

6/10 Okay

mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was the only place I’ve stayed where I didn’t feel safe in the neighborhood
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever!
Stayed 1 night in Sep 2025

8/10 Good

eddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the Frankfurt central train station
Stayed 4 nights in Aug 2025

8/10 Good

Sharon

Liked: Staff & service
Stay at the Fleming because it is 5 minutes from the central train station -literally across the street. You can be on platform 19 to Paris in 15 minutes from your room. The staff is amazing and helpful. The room could use an update - better pillows would be a good start. The neighborhood needs some love, but again you are 5 minutes from the train station where a warm welcome awaits. We never felt unsafe.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tarik

Stayed 1 night in Aug 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access from the train station and check in was efficient and friendly
Stayed 1 night in Aug 2025

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Prokash

Stayed 2 nights in Jul 2025

8/10 Good

Scott

Traveled with partner
Liked: Staff & service
The hotel is right outside Frankfurt HBf, which is super convenient. However, we arrived on a Sunday, and the areas around the hotel had drugged out panhandlers. I would stay here again, but avoid walking alone outside the hotel, and go across the street to the station.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Stayed 1 night in Jul 2025

8/10 Good

Lin

Stayed 2 nights in Jul 2025

10/10 Excellent

Brian, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the nicer hotels in this area
Stayed 1 night in Jul 2025

8/10 Good

Luke

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Outside the entrance smelled like sewage.
Stayed 1 night in Jul 2025

8/10 Good

Lin

Stayed 1 night in Jul 2025