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The Cloud One Frankfurt-Metropolitan

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Photo gallery for The Cloud One Frankfurt-Metropolitan

A bar area with a marble counter, multiple bar stools, and a seating area with sofas and round tables.
A lobby with a checkered floor, two framed paintings on the wall, and large potted plants.
A breakfast buffet with various food items and beverages, including bread, pastries, and dairy products.
A modern interior with seating arrangements, a hanging light fixture, and a potted plant.
A room with a checkered floor, large potted plants, two framed paintings, and a radiator.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Poststr. 6, Frankfurt, HE, 60329
  • Place, Financial District
    ‪1 min walk‬
  • Place, Skyline Plaza
    ‪6 min walk‬
  • Place, Frankfurt Trade Fair
    ‪9 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪15 min drive‬

Room options

View all photos for Superior Plus King Room

Hypo-allergenic bedding available, in-room safe, desk, laptop workspace

Superior Plus King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Plus Twin Room

Hypo-allergenic bedding available, in-room safe, desk, laptop workspace

Superior Plus Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Single Room

Hypo-allergenic bedding available, in-room safe, desk, laptop workspace

Superior Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Room (CLOUD)

A hotel room with a bed, a chair, a sofa, a lamp, and a curtain.

Room (CLOUD)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Twin Room (CLOUD)

A hotel room with a bed, a desk with a laptop, a television, and two chairs.

Twin Room (CLOUD)

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Room (THE CLOUD)

A hotel room with a large bed, two bedside lamps, and a headboard.

Room (THE CLOUD)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room (THE CLOUD)

A double bed with white linens and a headboard, two bedside tables with lamps, and a patterned wallpaper background.

Twin Room (THE CLOUD)

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

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About the neighborhood

Frankfurt

Located in Gallus within a short walk of Frankfurt Trade Fair, The Cloud One Frankfurt-Metropolitan is within a mile (2 km) of other popular sights such as Congress Center Messe Frankfurt. This 4.5-star hotel has 131 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym. It's connected to a shopping center in central Frankfurt and also close to Frankfurt Christmas Market and Römerberg.

What's nearby

  • Financial District - 1 min walk - 0.0 miles
  • Kaiserstrasse - 4 min walk - 0.3 miles
  • Skyline Plaza - 6 min walk - 0.4 miles
  • Frankfurt Trade Fair - 9 min walk - 0.5 miles
  • Congress Center Messe Frankfurt - 13 min walk - 0.7 miles

Getting around

  • Frankfurt Central Station (tief) - 3 min walk
  • Central U-Bahn - 3 min walk
  • Frankfurt Airport (FRA) - 25 min drive

Restaurants

  • ‪Asia Gourmet - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Cuccis - ‬3 min walk
  • ‪Gleis 25 - ‬1 min walk

About this property

The Cloud One Frankfurt-Metropolitan

Guests of The Cloud One Frankfurt-Metropolitan enjoy a gym, free WiFi in public areas, and meeting rooms. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 35 per person one-way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and a computer station.
36-inch TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers. Coffee makers, free newspapers, and safes are also available.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 30 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 7Paintings
  • Metropolitan Bar

Things to do

  • Books
  • Gym
  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 8,611 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 36-inch TV with cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25.00 per pet, per night
  • Dogs only
  • 1 total pets
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 25 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 12.25 for children
  • Airport shuttle fee: EUR 35 per person (one-way)
  • Nearby parking fee: EUR 30 per day(66 ft away; open 24 hours)
  • Pet fee: EUR 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 25 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector and a smoke detector
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and mobile payments. Cash is not accepted. 
  • Mobile payment options include: Google Pay and Apple Pay.
  • Parties and events are allowed on site.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Metropolitan Steigenberger
Steigenberger Metropolitan
Steigenberger Metropolitan Frankfurt
Steigenberger Metropolitan Hotel
Steigenberger Metropolitan Hotel Frankfurt
Metropolitan By Flemings
Steigenberger Metropolitan
Metropolitan Hotel by Flemings Hotel
Metropolitan Hotel by Flemings Frankfurt

Frequently asked questions

Is free cancellation available at The Cloud One Frankfurt-Metropolitan?

The Cloud One Frankfurt-Metropolitan provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Cloud One Frankfurt-Metropolitan?

As of Aug 8, 2026, prices found for a 1-night stay for 2 adults at The Cloud One Frankfurt-Metropolitan on Aug 9, 2026 start from $84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around The Cloud One Frankfurt-Metropolitan?

This hotel is situated in Gallus within a short 19-minute walk of Frankfurt Christmas Market and also 19 minutes on foot from Römerberg. You'll also find MyZeil and Deutsche Bank Park within a short drive.

Is there parking available at The Cloud One Frankfurt-Metropolitan?

No, there isn't parking at this hotel.

Are there luxury amenities available at The Cloud One Frankfurt-Metropolitan?

Yes, some luxury features of this hotel include a restaurant, limo/town car service, and a bar/lounge.

Does The Cloud One Frankfurt-Metropolitan include a casino at the property?

No, The Cloud One Frankfurt-Metropolitan doesn't have a casino.

Is there an indoor pool at The Cloud One Frankfurt-Metropolitan?

No, there is no indoor pool at this hotel.

Is The Cloud One Frankfurt-Metropolitan a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant and a bar/lounge plus some guestrooms feature a sauna.

Does The Cloud One Frankfurt-Metropolitan have a hot tub?

No, but this hotel offers sauna in some guestrooms.

Does The Cloud One Frankfurt-Metropolitan have a restaurant that serves breakfast?

Yes, The Cloud One Frankfurt-Metropolitan serves buffet breakfast for a surcharge each morning at 7Paintings.

Does The Cloud One Frankfurt-Metropolitan allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Cloud One Frankfurt-Metropolitan for a fee of EUR 25.00 per pet, per night. The property also provides food and water bowls.

Does The Cloud One Frankfurt-Metropolitan have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to The Cloud One Frankfurt-Metropolitan?

The closest major airport to The Cloud One Frankfurt-Metropolitan is Frankfurt Airport (FRA), which is 10.7 mi away (25 minutes by car). Another top airport is Mainz (QFZ-Mainz Finthen), which is around 24.6 mi away.

Are there rooms with balconies at The Cloud One Frankfurt-Metropolitan?

No, there aren't any guestrooms with balconies at The Cloud One Frankfurt-Metropolitan.

The Cloud One Frankfurt-Metropolitan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1000 reviews
Rating 8 - Good. 318 out of 1000 reviews
Rating 6 - Okay. 91 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
extremely convenient and great value
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service
Newly renovated hotel, quiet rooms and right next to the train station! Would stay again.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is A+++. However the area is like a “B” grade zombie movie. Drug addicts, dealers, pimps and pickpockets. It is a shame given how wonderful the hotel and staff is.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Nina

Liked: Cleanliness, property conditions & facilities
staff was very helpful
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for travelers
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Enzo

Liked: Cleanliness
Location did not feel safe. Way overpriced for location and overall comfort
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Stephen

Liked: Amenities, property conditions & facilities
Surprisingly great hotel, very modern and quiet!
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful with directions and suggestions.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Michelle

It was a very nice hotel. When we arrived the room was only set up for one but the front desk helped us to rectify this quickly. The area around the bar was a good place to hang out while we waited for the rest of our group to arrive. Very clean and spacious rooms! Right next to the main train terminal in Frankfurt. Very convenient!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access from the train station and check in was efficient and friendly
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, very friendly and fast check in and is in a great location too!
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Thu lap

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff convenient location minutes to transit very good breakfast lot of various
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the nicer hotels in this area
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Clean , silent and great breakfast!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, Very thankful for this hotel. They were a God send when I really needed the pick up.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Bery nice hotel, would recommend
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

shadab Ghasemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff were great
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, so easy to get to from the train station, a seamless 24 hours in Frankfurt
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Very well located, in front to the train station and 8 minuts walking from down town Nice hotel, very good reception, very kind staff
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with spacious rooms and comfortable beds located right next to the main train station.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable receptionist, spotless and well maintained accommodation.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Andrew Yu Han

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely facility, excellent room
Stayed 1 night in May 2025
Verified review

10/10 Excellent

AKIHIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2024