The Westin Grand Frankfurt5.0 out of 5.0
Recent guest reviews
Well the Westin Grand, certainly has the wow factor as you walk through the main door into the spacious reception area. At this time of year was certainly very festive. We arrived a few hours early and asked if it was possible to check in, we was advised that the room allocated was not ready, however we could upgrade to another room for €20 a night. We decided to decline and go for lunch, whilst waiting for the room to be ready. We left our luggage with reception and headed out in to the city centre. Upon our return we checked in which was really straightforward, all though our stay we found the staff to be very polite and helpful and even gave us a few tips on places to go. The room we was given was for Starwood Prefered Guests. The room had an extremely comfortable super king size bed. The room was in good decorative order and was a really good size. The bathroom was of a very high standard, I’m still not sure why anyone needs three showers in a room. I was really impressed with all aspects of this hotel and would certainly stay here again.
Hotel was really nice, great location. You can walk anywhere. Great buffet breakfast. Super expensive. The bar downstairs, well there better places to go. The staff at the Westin was just Ok. Sometimes abrasive. Not terribly friendly. Maybe that's just German thing. The place gets A LOT of traffic. There is a nice Dim Sum Haus around the corner for the hotel. You should hit that. The Zeil is not far. The hotel is in a good location. Room was comfortable.
Came here on the subway from the airport. An easy 6 stop ride of about 20 minuets. The Westin is only 2 blocks from the subway station. Clean rooms with a professional and helpful staff. Breakfast is a bit spendy (buffet only) but the food was excellent as was the service. The hotel is one block from the main shopping street with plenty of restaurants and coffee shops near by where breakfast lunch or dinner can be found at a very reasonable price. We rented a car after we got here and parked in the hotel garage for $23 US a day. Easy to get around town or onto the highway from here.
On arriving very early after a 22 hour flight and having requested early checkin prior, I was extremely disappointed in the attitude of hotel staff who "promised to call" when our room would be available. We were not offered any refreshments, maps of the city or anywhere to sit and wait for the 8 hours until our room was ready (not before the advertised time of 3pm) Other guests were offered checkin from midday however no phone call was made We had booked via Expedia and felt like we were treated as second class citizens as our booking did not entitle us to any "extras".
Stayed one night in this modern hotel in central Frankfurt. It is near the shopping and business areas that Frankfurt is famous for, so you can walk to key areas or easily take the subway to other areas. The room was large and well appointed. HVAC worked well and amenities were of high quality, like you would expect from a Westin. The staff were amazingly friendly and helpful. We interacted with three — ALL went out of their way to answer questions, provide insights from a local perspective, offer humor, and make us feel at ease and at home. Would stay here again, without hesitation. Although a standard Westin, which is a good thing, the staff made the stay special.
The hotel is at a great location near Zeil (main shopping area). Rooms are decent and hotel is reasonably modern with good restaurants nearby. Check in is friendly and I felt well treated as SPG gold member. I have been at this hotel several times and the only key issue is the incompetence of the house keeping. I mentioned this at one of my stays before but nobody cares. Doors are slammed the whole day as if housekeeping had a party time. Loud voices complement the party. My calls to staff and via phone were all completely ignored and - sorry to have to ascertain at this point - it seems that the single most incompetent housekeeping director of the Starwood chain happens to be in the Westin Frankfurt. How difficult can it be to clean rooms without making the guest feel he checked in at the army. Train or replace please.
As I guest speaker at Frankfurt’s B3 Media Festival I was accommodated at Westin Grand with other delegates . Good location comfortable room and pleasant surroundings including a large central bar . I was also particularly pleased by spa and nice indoor pool facilities ( which was a reasonable size at 13metres) which I took advantage of as they were on the same floor as my room . So although I was only there very briefly I was impressed with the hotel and its amenities and would stay there again and recommend it to others.
I was put up in this place by Lufthansa as our flight got cancelled. The checkin was smooth, the room was decent but nothing exceptional, the amenities were OK for its category but the worst part was the dinner at Grand Seven Restaurant in the hotel. Most of the food was finished in the bowls at 8 pm and I had to wait a long time for the refills to come. The food was nothing great just good enough to fill one's stomach for a night sleep. Overall, I would say my experience in this hotel was average. I can manage to stay here again won't eat in the hotel again.... Not even breakfast....
This hotel is offered by Lufthansa to me because my flight is canceled due to snowfall. My impressions are good from the point I step into the hall. The staff is professional, when I mentioned I’m here for the layover offered by Lufthansa, I get my room key in no time, with a 24 hour voucher for high speed internet. A good point if you ask me, as in these cases you need to rearrange many things, as fast as you can. The room I got is a good one in the top floors, with all the things you can expect from a 4-5 star business hotel. The thing got my attention is they offer Nespresso machines instead of the standard electric kettle to make yourself a coffee or tea. They even make a light dinner to us (the time is around 23:00) in the bar area, to make us more comfortable. All in all, if I need to go to Frankfurt for business next time I will choose this hotel.
Check-in didn’t go quite as smoothly as it could have. First, staff could not find a reservation under my name. Fortunately, I was able to produce a printout of the reservation and it turned out that for reasons never explained, Starwood had somehow replaced my name on the reservation with the name of someone at a company I haven’t worked for in almost a year. Once that was resolved, I was given a room key, but realized that they hadn’t taken into account my platinum Marriott Rewards status or my platinum Starwood Preferred Guest status. This also resolved, I was given the key to another, upgraded room. In the process, the staff member forgot to give me the voucher she’d mentioned for internet (internet access via room number and last name was temporarily not working), so that once in the room I had to call down for access. I also had to call about late checkout (a subject ideally raised proactively by staff on check-in), and had to return to reception to get my keycard updated (in any case, I appreciate being given until 16:00). And though it seemed every other room had a newspaper hanging from the door, no one said anything to me about a newspaper. Check-out was also a bit slow, so the concierge handled it. The room seemed a bit standard and lacking in warmth or distinctiveness, but that may be the result of my having spent the earlier part of the week in very new, lavish properties in Minsk of the Westin’s parent company. The Westin in Frankfurt is far from new, and space in Frankfurt costs more. I have to wonder what this room represented an upgrade from. Still, the bed was large and comfortable, and there was a bathtub (no separate shower). The club lounge offered three hot dishes the evening I was there: mixed vegetables (ostensibly the only vegan dish), ravioli in cream sauce and beef stew. I found it odd that there was no rice, as this would have been an obvious (and relatively inexpensive) complement to both the mixed vegetables and the beef stew, as well as an easy way of expanding options for vegan guests. The cold buffet was very small, with essentially just basic salad ingredients. I also had breakfast in the club lounge, as this hotel, unlike many others, made it clear that there would be no special accommodation of dietary needs, and my reservation did not include breakfast in the restaurant. Actually, check-in staff did say they would alert the club lounge to the presence of a vegan guest, but as the hot breakfast dishes in the lounge only included one vegan option (hash browns) and they even put cheese on the grilled tomatoes, if they had been told, it didn't seem to matter. Similarly, although they had “antipasti wraps” in the afternoon, these included cheese. But maybe this club lounge sometimes annoys non-vegan guests as well, like those who want poached eggs (available at the price of two for 7 euros) or porridge (one dish for 9 euros). A bright spot was the workout facilities. Open 24 hours, it included cardio equipment, enough weight machines for a basic workout and a dumbbell set (up to 24 kg). The Westin’s location is extremely central. From the regional train station of the Frankfurt airport, it’s six stops (17 minutes) by local train to get to within a few meters of the hotel, which is surrounded by countless opportunities to dine and shop. Taking everything into account, I would not rule out returning to this hotel, but not too soon. There are plenty of others in Frankfurt to choose from.
- Walking distance to Museum of Modern Art and Zeilgalerie
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Located in Altstadt, The Westin Grand Frankfurt is within a 10-minute walk of popular sights such as Museum of Modern Art and Zeilgalerie. This 371-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Centrally located in Frankfurt, the hotel is also a short walk from St. Paul's Church and Frankfurt Cathedral.
Enjoy dining at motions, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11 AM and on weekends from 6:30 AM to 10:30 AM.
The Westin Grand Frankfurt's 371 rooms are air-conditioned and provide minibars, espresso makers, and free newspapers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Laptop-compatible safes, phones, and ironing boards are other standard amenities.
At The Westin Grand Frankfurt, guests enjoy a full-service spa, an indoor pool, and a health club. Valet parking is offered for EUR 23 per day. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 13 meeting rooms.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1418 reviews