The Westin Grand Frankfurt5.0 out of 5.0
Recent guest reviews
When on work in any city what is important is quick access to both offices and entertainment centers....Westin grand Frankfurt is all that and yet one of the most fabulous properties, great rooms and fantastic service. Don’t look further for a great stay in FRA
This is an average hotel. The location is ideal as shopping is across the street. All the major stores, restuarants, etc... Trams to central station as well as other parts of the city. The lobby is heavily perfumed as all Westin hotels, it's overpowering and needs to be reduced. The reception personnel were very snobby and constantly reminded you of amenities that were not included in your chambre, regardless of your membership status. I'm a Platinum member with Starwood Perferred Group. What I'm really wondering us WHEN will Marriott, now the Parent company, bring these hotels, in Starwood group, to their standards, membership tiers & benefits, as well as Customer Service training. REALLY Marriott??? Was up!!!!! The hallway to your chambre looks quite ragged, house cleaning carts all over the aisles & cleaning personnel talking very loud to one another along the very long corridor. The chambre is quite normal with the normal amenities. One good decision by management was to install numerous power outlets. The bathroom has a 110V outlet also. I ordered room service, Burger, which arrived fast & was tasty. Majority of the gym equipment was inop or powered off, so whats the purpose. I was awaken by the loud housekeepers again the next morning & the hallway chaos was again evident. I was on the 4th floor facing the street. You can hear the street noise but its not so loud...more muted with the windows closed. The bar was closed due to a private event so I didn't taste the good German bier. Overall, Frankfurt has a milliin other hotels worthy if my Euro.
I recently stayed here for one night while on a business trip and enjoyed it very much. The hotel is modern and offers great facilities. The room was of very good size, though after a few years would need some renovations. The bed was heavenly (as always with Westin) and the bathroom well equipped. I had access to the club lounge and breakfast and dinner options were sufficient and of high quality. The lounge overlooks the restaurant, which makes it feel very large and open. Staff was great and super friendly. I would certainly choose the Westin again for a stay in Frankfurt.
For a hotel caliber of a Weston I expected more honestly. First of all it needs a major renovation to be able to keep up with other Weston’s globally . What annoyed me the most is the gym is open 24 hours. Why on earth would you permit this? I was on the 5th floor and was obliged to hear people work out after mid night. Obviously I complained everyday. On a better note the breakfast was very good.
The Westin has a good location in Frankfurt but just does not meet the usual high Westin standards. The staff is not friendly even if they are efficient. Rooms lack amenities which required a call to obtain and, at least once, the room was cleaned without leaving any bath towels. Finally, this is a pretty pricey property.
Short stay on business. Convenient central location right on the doorstep of railway station with direct link with the airport. Beautifully decorated modern rooms and also the lobby & lobby bar. Comfy beds. Coffee tee facilities in the room. Lots of shops, bars, restaurants in the vicinity. I haven't used the pool, fitness or wellness due to lack of time but they looked gorgeous on the photographs. I'd most certainly stay there again.
Great location and professional, friendly staff who are always ready to help. Only minutes away from some good restaurants and shops. I wouldn't hesitate to book again. They even had a nespresso machine in my room - a nice touch and essential for caffeine addicts like me.
Visited Frankfurt during the month of September for a business trip for few days Pros Excellent location near to metro,shopping mall Reasonable room size. Cons Old property ,though they have renovated the hotel..but I guess the other 5 star properties have better ambience
This hotel is right in the middle of it all...walking distance to Römer Square and shopping. The lobby is big and pretty. The king size bedroom is spacious. Breakfast buffet is very good but the bread selections could use more variety. Right behind the hotel is an Aldi where you can buy inexpensive German Chocolates to take back home for the kids
Stayed here for a conference. Having used the Westin in Paris before, I had an expectation and it was fully met. Very comfortable bed, air con that worked properly, nice coffee machine, an iron. The meeting spaces were good and staff friendly and efficient. If I had one criticism, some of the food served for delegates wasn’t great (and some was). I imagine it is difficult to prevent pasta from drying out. Personally, I’d like to have experienced a bit more German food as we were in Germany! But all in all, no real complaints.
- Walking distance to Museum of Modern Art and Zeilgalerie
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Located in Altstadt, The Westin Grand Frankfurt is within a 10-minute walk of popular sights such as Museum of Modern Art and Zeilgalerie. This 371-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Centrally located in Frankfurt, the hotel is also a short walk from St. Paul's Church and Frankfurt Cathedral.
Enjoy dining at motions, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11 AM and on weekends from 6:30 AM to 10:30 AM.
The Westin Grand Frankfurt's 371 rooms are air-conditioned and provide minibars, espresso makers, and free newspapers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Laptop-compatible safes, phones, and ironing boards are other standard amenities.
At The Westin Grand Frankfurt, guests enjoy a full-service spa, an indoor pool, and a health club. Valet parking is offered for EUR 23 per day. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 13 meeting rooms.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1393 reviews