Clean big rooms
Staff was professional and courteous
Large Clean and comfortable beds and rooms
Overall our room was great. But, the restroom was soooo small. But oyher than that it was great!
Overall the hotel and rooms are nice however there was a terrible moldy Odor to our room that really bought down the experience. The smell was so bad and the temperature in the rooms are controlled so you can’t turn the AC high enough to try to mask anything. I felt like when I checked out I smelled of mold and carpet like the room:/
Great location, close to malls, stores, hospitals and restaurants. Staff was friendly and always disinfecting great do to COVID. the only thing was the parking wish it was more Secure and my room could use some updating. For example the shower would not drain well after shower. Shower curtain didn’t protect water from existing tub had a lot of water on the floor had to use one of the clean towels to soak up morning. But rooms are huge. Like it.
The hotel is nice and clean. The only thing we dislike is the breakfast wasn't so good, very plain and have only 2 choices to choose, which was not worth to pay extra for breakfast during this Covid pandemic. Other than that, staffs were friendly and fast check in & check out.
Everything was great. Very pleased from start to finish.
Air conditioner could not be turned off and coffee pot broken
Staff very helpful. Pool nice was bit cooler than would have liked. Breakfast had good selection.
Liked breakfast, pool, wish that would have 24 hour shuttle from airport. Staff was very helpful.
Within a short walk of Bassett Place, Embassy Suites by Hilton El Paso is within 2 miles (3 km) of Gene Roddenberry Planetarium. This 187-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 9 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Guests of Embassy Suites by Hilton El Paso have access to an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Clean big rooms
Staff was professional and courteous
Larry we are happy to hear that you enjoyed your stay and thank you for your business - which is greatly appreciate it. Please come back soon.
Large Clean and comfortable beds and rooms
Thank you Diane. We are very happy to hear that you were able to rest comfortably during your visit. We appreciate the positive review and hope to see you again very soon. Stay safe and be well.
Overall our room was great. But, the restroom was soooo small. But oyher than that it was great!
We appreciate you staying with us and for your feedback. Your business is important to us and we hope to see you again in the near future.
Thank you for the great review. We greatly appreciate having you as our guest. Stay safe and be well.
Thank you for staying with us and for taking the time to post your review. We are glad to hear that you had a wonderful visit and hope to see you again.
Thank you for the great review! We are happy to hear that you had a wonderful visit. Please stay safe and be well.
We want to thank you for being our guest and for the great review. We are very happy to hear that you enjoyed your visit and hope to see you again in the near future. Stay safe and be well.
Overall the hotel and rooms are nice however there was a terrible moldy Odor to our room that really bought down the experience. The smell was so bad and the temperature in the rooms are controlled so you can’t turn the AC high enough to try to mask anything. I felt like when I checked out I smelled of mold and carpet like the room:/
Thank you for your review and please accept our sincere apologies for the issues you experienced. It is our goal to provide the very best service to each and every guest and if we failed to meet those expectations - our sincere apologies. We do hope to have another opportunity to see you again in the future. Please stay safe and be well.
Great location, close to malls, stores, hospitals and restaurants. Staff was friendly and always disinfecting great do to COVID. the only thing was the parking wish it was more Secure and my room could use some updating. For example the shower would not drain well after shower. Shower curtain didn’t protect water from existing tub had a lot of water on the floor had to use one of the clean towels to soak up morning. But rooms are huge. Like it.
Thank you for being our guest and we are happy to hear that you loved our location and spacious and clean suites. Our apologies for any issues you may have had and I hope once it was reported to our team that they did react quickly to address and correct it immediately. We appreciate your business and look forward to seeing you again in the future. Stay safe and be well.
Thank you Ms. Diane for staying with us and for your review. We are very happy to hear you enjoyed your visit and that we may see you again in the near future.