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Recent guest reviews

Overall the hotel and rooms are nice however there was a terrible moldy Odor to our room that really bought down the experience. The smell was so bad and the temperature in the rooms are controlled so you can’t turn the AC high enough to try to mask anything. I felt like when I checked out I smelled of mold and carpet like the room:/

Great location, close to malls, stores, hospitals and restaurants. Staff was friendly and always disinfecting great do to COVID. the only thing was the parking wish it was more Secure and my room could use some updating. For example the shower would not drain well after shower. Shower curtain didn’t protect water from existing tub had a lot of water on the floor had to use one of the clean towels to soak up morning. But rooms are huge. Like it.

The hotel is nice and clean. The only thing we dislike is the breakfast wasn't so good, very plain and have only 2 choices to choose, which was not worth to pay extra for breakfast during this Covid pandemic. Other than that, staffs were friendly and fast check in & check out.

Everything was great. Very pleased from start to finish.

Air conditioner could not be turned off and coffee pot broken

Staff very helpful. Pool nice was bit cooler than would have liked. Breakfast had good selection.

Liked breakfast, pool, wish that would have 24 hour shuttle from airport. Staff was very helpful.

Love the spacious room and amenities. Free breakfast is a plus! Close to airport and shops.

This hotel was booked for my in laws and they mentioned that everything was fantastic. That the check in was super easy and the staff was extremely friendly and helpful. The room was great and the breakfast was tremendous. They enjoyed everything and mentioned they would definitely go back.

Great place to stay. Will definitely revisit. Clean, friendly and good food.

Ashley at check-in was very friendly and answered all of my questions. Samantha at the bar was a great bartender and very friendly. The shuttle driver (her name escapes me) was great and brought me to the store and waited for me for 5 min. The room was very clean and comfortable and really appreciated the text message from Jesiaha asking about my stay. Thanks again, Brian

Gateway East El Paso TX

Hotel highlights

  • Free cooked-to-order breakfast
  • Free parking
  • Onsite dining
  • Indoor pool

Cielo Vista Mall is within 2 miles (3 km) of Embassy Suites by Hilton El Paso while other popular attractions such as El Paso Zoo are within 3 miles (5 km). This 187-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a gym.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 6 AM to 9 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All 187 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can enjoy flat-screen TVs and stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

Guests of Embassy Suites by Hilton El Paso have access to an indoor pool, a gym, and a spa tub. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

1 King Bed | Sleeps 4

King Suite, 2 Rooms

1 King Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton El Paso

Everyone (20) Couples (1) Family (7)
5
Everyone

By on May 20, 2021

Review comment responded on Jun 1, 2021

Thank you for the great review. We greatly appreciate having you as our guest. Stay safe and be well.

5
Everyone

By on May 16, 2021

Review comment responded on Jun 1, 2021

Thank you for staying with us and for taking the time to post your review. We are glad to hear that you had a wonderful visit and hope to see you again.

5
Everyone

By on May 10, 2021

Review comment responded on Jun 1, 2021

Thank you for the great review! We are happy to hear that you had a wonderful visit. Please stay safe and be well.

5
Everyone

By on Apr 20, 2021

Review comment responded on Apr 30, 2021

We want to thank you for being our guest and for the great review. We are very happy to hear that you enjoyed your visit and hope to see you again in the near future. Stay safe and be well.

2
Family Family

Overall the hotel and rooms are nice however there was a terrible moldy Odor to our room that really bought down the experience. The smell was so bad and the temperature in the rooms are controlled so you can’t turn the AC high enough to try to mask anything. I felt like when I checked out I smelled of mold and carpet like the room:/

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Thank you for your review and please accept our sincere apologies for the issues you experienced. It is our goal to provide the very best service to each and every guest and if we failed to meet those expectations - our sincere apologies. We do hope to have another opportunity to see you again in the future. Please stay safe and be well.

5
Family Partner Couples Business Business Family

Great location, close to malls, stores, hospitals and restaurants. Staff was friendly and always disinfecting great do to COVID. the only thing was the parking wish it was more Secure and my room could use some updating. For example the shower would not drain well after shower. Shower curtain didn’t protect water from existing tub had a lot of water on the floor had to use one of the clean towels to soak up morning. But rooms are huge. Like it.

By , from Dallas on Oct 26, 2020

Review comment responded on Oct 27, 2020

Thank you for being our guest and we are happy to hear that you loved our location and spacious and clean suites. Our apologies for any issues you may have had and I hope once it was reported to our team that they did react quickly to address and correct it immediately. We appreciate your business and look forward to seeing you again in the future. Stay safe and be well.

4
Family with small children

The hotel is nice and clean. The only thing we dislike is the breakfast wasn't so good, very plain and have only 2 choices to choose, which was not worth to pay extra for breakfast during this Covid pandemic. Other than that, staffs were friendly and fast check in & check out.

By , from Orange County, California on Oct 25, 2020

Review comment responded on Oct 27, 2020

We are very happy to hear that you found our hotel staff to be friendly and professional and our rooms and facility to be clean and sanitary. We do offer 3 choices for breakfast and our apologies if we did not communicate that to you during breakfast. We want to be able to serve in a safe and responsible manner and give some variety of options to each guest. We hope to see you again in the future. Stay safe and be well.

1
Everyone

By on Mar 17, 2020

Review comment responded on Mar 18, 2020

Thank you for your post

4
Everyone

By on Mar 14, 2020

Review comment responded on Mar 16, 2020

Thank you so much.

5
Everyone

By on Nov 2, 2019

Review comment responded on Nov 4, 2019

Thank you so much for the great review and for staying with us here at the Embassy Suites El Paso. We greatly appreciate your business and hope to see you again soon.

Embassy Suites by Hilton El Paso

6100 Gateway East, El Paso, TX 79905
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