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Recent guest reviews

Staff friendly and wearing masks. Hotel is dated and rooms in need of update. Beds comfortable.

The first room had a major leak and there was water raining into the room. The second room the TV did not work. The third room was just ok. No breakfast and no substitute for breakfast which is normally available. There was a coffee station and the coffee tasted like it was made from yesterday's used coffee grounds. On check-out, they tried to charge me again for my pre-paid room. No one on staff was wearing a mask!

Beautiful scenery but they need to take care of the rooms a little better. There was splashed coffee dried on the wall near the coffee maker, the bracket that held the iron fell off of the wall when I lifted the iron and the fan in the bathroom didn’t work.

Our heat didn't work. The front desk offered to give us another room but as it wasn't overly cold we decided not to move, we were already unpacked.

The location is great, right on the water. We did not have a fridge in our room, and carpeting was wet and stained in spots.

Right on Lake Erie with nice views. Facilities are a bit worn.

Hotel was clean and quiet. Staff was nice. Breakfast was good.

The staff was very friendly and my room was very roomy and clean. There was not a refrigerator in the room (not a big deal for my one night stay but would be nice if you were staying there longer). They were able to accommodate my late check out request which was a huge bonus for me. The continental breakfast could have been a little better and maybe offer more fresh fruit and yogurt choices. (Note that I did go down later). The area around the hotel was very nice and right on the water. I would definitely be staying here again.

Music outside and loud talking went on until after midnight (Friday night) was destroyed a good night's sleep prior to an important long day which followed.

Except for the tweekers in the back yard all night, it was great.

The room accomodations were fine. Comty beds. The continenal breakfast was horrible! Waffle batter is of a cheap quality. Only 1 choice of yogurt: peaches, why not a choice, vanilla would have been nice. The apples hadn't been rotated. I found a large rotton spot!

The room had a constant wet floor. There was water that actually came out from under the transition strip, from tile to carpet. The staff acted as if this was a new problem, but by the condition of the bathroom it surely wasn't. The toilet was leveled by cardboard or paper. The staff didn't even bother to try to rectify the problems with the room. The hotel did have a nice view of the lake.

I arrived late and was greeted warmly and efficiently. Both the hotel and room were in very nice shape and seemingly well looked after. Everything was of good quality. Only negative was that the washroom was not cleaned totally. The tub area was seemingly missed and the last guests toiletries were still there.

Simple hotel with little in terms of amenities. Elevators and halls were extremely warm for the season. I understand it is important to keep costs down, but being miserable getting from your car to the room is a bit much. Way too much money for the room.

this is an old hotel that needs upgrading really bad. no attention to details & they don't really care. They all just say oh well. An example: no remote for TV in room. Called front desk & got a remote that was not compatible with TV. & they didn't seem to care. Oh well. For $200 a nite I expected more. Will never ever go back .... did I sat never .....

The staff was very friendly and helpful. Their continental breakfast was good. The location was really nice and overall a pleasant stay.

Hotel looks very nice. Great location if you stay during summer months being right on the water and the boat marina. Lounge and restaurant was great and cozy.

I can't believe anybody would stay here twice. The AC was really loud and I had trouble sleeping. The bar had a brand of wine that they really should not be serving. It was poured into a tiny little glass, cost $3 and tasted horrible. I would have preferred spending twice that amount on something reasonably palatable. Never again.

The complimentary breakfast that was included was great! Hot food and even make your own waffles!

Lake Shore Dr E Dunkirk NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour fitness center

Clarion Hotel & Conference Center places you within 2 miles (3 km) of popular sights like Point Gratiot Park and Dunkirk Lighthouse and Veterans Park Museum. This 127-room hotel welcomes guests with a restaurant and conveniences like a 24-hour fitness center and free in-room WiFi. It's connected to the convention center in central Dunkirk and also close to State University of New York at Fredonia and Rockefeller Arts Center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM.


Rooms

The 127 rooms have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect free WiFi and 30-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Clarion Hotel & Conference Center enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

2 Queen Beds, Nonsmoking, Partial Lake View

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Lake View

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Clarion Hotel & Conference Center

Everyone (7) Couples (5) Business (2) Family (17) Other (1) Friends (2)
3
Family

Staff friendly and wearing masks. Hotel is dated and rooms in need of update. Beds comfortable.

By on Aug 17, 2020

Review comment responded on Sep 26, 2020

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2
Family Family

The first room had a major leak and there was water raining into the room. The second room the TV did not work. The third room was just ok. No breakfast and no substitute for breakfast which is normally available. There was a coffee station and the coffee tasted like it was made from yesterday's used coffee grounds. On check-out, they tried to charge me again for my pre-paid room. No one on staff was wearing a mask!

By on May 19, 2020

4
Family Family

Beautiful scenery but they need to take care of the rooms a little better. There was splashed coffee dried on the wall near the coffee maker, the bracket that held the iron fell off of the wall when I lifted the iron and the fan in the bathroom didn’t work.

By on Oct 28, 2019

Review comment responded on Nov 2, 2019

Dear Guest, On behalf of our entire team, I would like to apologize for such an unpleasant experience. I have shared your comments with our staff members and the housekeeping Supervisor will be addressing these matters with her staff and is committed to ensuring that these problems will not occur again. The bathroom fans are set on a timer. We appreciate the feedback, Thank you so much for your business and we look forward to seeing you in the future.

4
Partner Couples Family

Our heat didn't work. The front desk offered to give us another room but as it wasn't overly cold we decided not to move, we were already unpacked.

By on Oct 6, 2019

Review comment responded on Nov 2, 2019

Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

3
Family Family

The location is great, right on the water. We did not have a fridge in our room, and carpeting was wet and stained in spots.

By on Jul 8, 2019

Review comment responded on Aug 30, 2019

Dear Guest, We would like to thank you for taking the time to share your experience with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4
Partner Couples Family

Right on Lake Erie with nice views. Facilities are a bit worn.

By on May 10, 2019

Review comment responded on May 18, 2019

Dear Guest, Thank you for the review, hope to have you back again in the near future.

5
Family Family

Hotel was clean and quiet. Staff was nice. Breakfast was good.

By on Apr 28, 2019

Review comment responded on May 18, 2019

Dear Guest, Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Nov 19, 2018

Review comment responded on Nov 29, 2018

Thanks for staying with us. We appreciate your feedback! Continue with Conversation

4
Everyone

The staff was very friendly and my room was very roomy and clean. There was not a refrigerator in the room (not a big deal for my one night stay but would be nice if you were staying there longer). They were able to accommodate my late check out request which was a huge bonus for me. The continental breakfast could have been a little better and maybe offer more fresh fruit and yogurt choices. (Note that I did go down later). The area around the hotel was very nice and right on the water. I would definitely be staying here again.

By , from Rochester, NY on Oct 9, 2018

Review comment responded on Oct 12, 2018

Thank you for taking the time to share your experience and writing a review. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

4
Everyone

Music outside and loud talking went on until after midnight (Friday night) was destroyed a good night's sleep prior to an important long day which followed.

By on Aug 27, 2017

Clarion Hotel & Conference Center

30 Lake Shore Dr E, Dunkirk, NY 14048
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