Extended Stay America - Detroit - Metropolitan Airport2.5 out of 5.0
Recent guest reviews
The front desk agent was nice, the first room was in terrible shape. She let me switch rooms, and the second one was better. The hotel has a deal with a trucking company, so they get preferential treatment, which is fine, I just don't think it should be part of a Priceline deal list.
I stayed at this hotel the night before a flight from the airport the next day. I was highly disappointed with many aspects of this hotel. Firstly, they advertised that they had an airport shuttle. Well, they didn't, and when I called to get picked up from the airport they actually told me to take another hotels shuttle and walk. If it isnt enough that they don't have a service that was promised, they want to push that responsibility on another hotel and then expect me, a female traveling alone, to walk around Romulus, by myself, in the middle of the night. That should have been my first clue. So I ask if I can get a refund so I can book with a hotel who actually has the amenities they promise. Of course, they wouldn't cancel my reservation. Wow! So after 45 minutes going back and forth with the person at the front desk, I finally get on the Marriott van and proceeded to get a lecture from the driver about the extended stay always pushing it's guests to ride their van. Seems like they have this issue a lot. Then, after all of this, I get to the hotel and the place smells moldy and old and is in serious need of renovations. The beds are uncomfortable and the rooms are old and shabby. The staff seem clueless on how to give any sort of customer service. And after all of this, they refuse to give me a late checkout. So to get back to the airport I had to walk back to the Marriott and take their van back. Will never stay at this property again. Very disappointing!
I hate to give a bad review (this is my first)- but it was bad! The room was half the size as pictured on the advertisement on the net, the fridge and air/heat register was so loud as was the bathroom fan- something was loose inside of it! We would honestly never stay in this hotel again.
This was my second stay here after a previous three week visit. The staff is very friendly and helpful, and my room is very comfortable. I face I-94 and the airport, but the room is pretty quiet. And when the HVAC unit fan comes on it makes a nice white noise that blocks sound. Housekeeping does the room once a week, but you can arrange for more. Almost like home except no wife, munchkins, pets or "honey-do" projects.
Only negative is the grab and go breakfast in the front lobby. Oatmeal, muffins, and granola bars were the only thing offered. Coffee round the clock was a plus. Hot tea and hot chocolate also available.
We stayed 1 night at the beginning of a road trip. We arrived around 11:30pm and were greated by Audrey. She was super friendly and got us checked in fast. The room was very clean and quite roomy. Bed was comfortable. Despite being at the back next to the interstate, there was very little traffic noise. At checkout, staff asked us if there was anything else they could have done to make our stay better....really, no.... Everything was awesome! Would stay again!
Bathroom & Kitchen weren't cleaned thoroughly. Ceiling light/fan not operational, front desk didn't notify maintenance when they said they would. Window open & unlocked on ground floor at check in. Would not recommend this hotel.
It a long week but I was comfortable and welcomed, for my stay in Detroit. I had no complaints and Know I will stay again. Staff was friendly and helpful and made me feel at home. No drama while I was there.
I stayed here for roughly 3 weeks. Beds were comfortable. Staff was polite and nice. I have stayed in a few extended stays traveling and this was far the best one I've stayed in. I am leaving here cause my apartment is ready and I will be here for the next 2 years . I would definitely stay here in the future. Thanks
I'll start with a positive; the bed was comfortable. You have to ask for dishes, hair dryer, coffee pot, etc. They do not offer dish soap or even a roll of paper towels in the room. Needs sprucing up overall. Entry constantly filled with smokers although sign states smoking is allowed only 100 feet AWAY from the building. Staff was very friendly and we wouldn't blame them for any policy issues that a corporate office may instill. But, they have to work harder than at another hotel as there are so many needs from guests. I'm guessing they are not paid more. Extended Stay needs to step it up a little or lower the cost. We will not stay at this hotel again. Kudos to the staff for keeping a smile on their faces though.
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located 2.8 mi (4.4 km) from Gateway Golf Club, Extended Stay America - Detroit - Metropolitan Airport is within a 10-minute drive of The Woodlands Of Van Buren. This 109-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. It's near the airport and also within a 20-minute drive of Henry Ford Museum.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 109 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Renovated in 2016, Extended Stay America - Detroit - Metropolitan Airport offers free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 22 reviews