The room was spacious and clean. The bathroom sink stopper wasn't there and the shade in the living area wouldn't go up. We couldn't experience the hot tub because it was filthy when we wanted to get in it.😳
We arrived and to the hotel and the toom was dirty, pull out bed the mattress had a big hole it, and the floors were dirty. The breakfast buffet was really nice
I like the breakfast area and the service . Generally I like the way the way the rooms are around the central Foyer. We had a great experience.
Dining room and bar were nice. Breakfast was just ok. The room was nice except TERRIBLE shower.
The location was perfect. Staff at the front desk was great.
The location was good and the property was clean. The buffet was great. I did not like that construction work was going on.
Great location for attending a concert at DTE Energy Music Theatre. Nicely appointed, loved the suite design. Only complaint: with rooms opening onto lobby/bar area it was a bit noisy at night with weddings going on below.
Under major construction... Noisy, dusty, messy, and in definite need of renovation. Had no idea ahead of time there was construction going on. The reason I chose to stay in this area instead of driving home is because of a renovation project at my home .. The drywall dust I wanted to get away from was waiting for me here.
The Hilton is very nice and the rooms are quiet, roomy and clean. The hallway leading to my room is rather worn and stained and is way past due for a remodel. The only downside to my stay was a faulty fire alarm that was set off at 12:30 at night and caused a total hotel evacuation.
I was in the area on business for three days and was very pleased with the hotel, location and the dining experience. A good value for the money and very comfortable rooms
Great hotel for the price! Kids enjoyed their stay and loved the spacious room
Highly recommend this hotel! It is nicely updated, spacious rooms, and very clean and friendly environment.
Front desk failed to inform us of executive lounge priveledges, snack area, and free breakfast on the weekend for our room type. Because of this lack of communication upon checking in with hotel staff I could not give 5 stars. I was embarrassed when my family went for breakfast and was faced with a $14 per person price. I was told my room received free breakfast on the weekend. I immediately contacted Orbitz and was kept on hold for Over 45 min. Then offered a $25 compensation, or proof via a screen shot confirming free breakfast. Advertisement also indicated use of game console which was false. Restaurant present on the premises was very good, but extremely expensive.
Everything was very nice, and the room was thouroughly cleaned. Good food onsite. We traveled with one of our kids and he was disappointed to see the pool so murky that none of us felt like it was ok to swim in. That was the only downside to note.
Hotel was very quiet and bed was comfortable. Staff was accommodating and helpful. Room was big and clean and felt uplifting.
Located within 2 miles (3 km) of Chrysler LLC Headquarters, Embassy Suites by Hilton Auburn Hills is within 3 miles (5 km) of Oakland University. This 3.5-star hotel has 224 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
All 224 accommodations afford space to spread out with a separate bedroom and living rooms. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, coffee makers, and safes are other standard amenities.
Guests of Embassy Suites by Hilton Auburn Hills have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-out.
The room was spacious and clean. The bathroom sink stopper wasn't there and the shade in the living area wouldn't go up. We couldn't experience the hot tub because it was filthy when we wanted to get in it.😳
On behalf of the management, I sincerely apologize for all the inconveniences caused to you particularly for not meeting your expectations of an Embassy Suites experience on this occasion. I have already shared your review with my team and I have spoken with our management team regarding your observations. We have discussed means to address the issues you have raised and we will carry out corrective measures to improve our guest experience. I hope we can regain your trust and confidence in us as an Embassy Suites and that you will give us the opportunity to welcome you again in our hotel in the future, to be able to serve you better and make it right for you.
We arrived and to the hotel and the toom was dirty, pull out bed the mattress had a big hole it, and the floors were dirty. The breakfast buffet was really nice
We would like to extend our sincerest apology regarding the condition of your room and pull out sofa. I can assure you that we will address these concerns with a great sense of urgency. Thank you for sharing your experience.
I like the breakfast area and the service . Generally I like the way the way the rooms are around the central Foyer. We had a great experience.
We appreciate you taking the time to compete this review and we are happy that you enjoyed your breakfast experience.
Dining room and bar were nice. Breakfast was just ok. The room was nice except TERRIBLE shower.
We would like to apologize for the poor shower experience. We appreciate you taking the time to share this information with us so that we can continue to make improvements for all our guests.
Thank you for your 4 star review and we look forward to welcoming you back next time you are in Auburn Hills
The location was perfect. Staff at the front desk was great.
We greatly appreciate your very kind words about our Hilton. We enjoy taking care of all of our guests, and find it very rewarding when a guest is willing to take the time to express a positive sentiment regarding their stay. We are always proud when the efforts of our staff are noticed and appreciated. Our guests have a unique perspective that we are only privy to when you take the time to share with us, for this reason reviews stating that we are doing things in an acceptable manner are taken seriously and with pride. Thank you for allowing us the opportunity to have you as our guest, we hope to see you for your next trip to Auburn Hills.
Thank you for giving us a 5 star review. We would love to welcome you back in the near future. Sincerely, Austin Moyer General Manager
The location was good and the property was clean. The buffet was great. I did not like that construction work was going on.
We are sorry that your stay was hindered by our construction. I am happy to inform you that our renovation has been completed and we are now offically an Embassy Suite. We look forward to welcoming you back soon.
Great location for attending a concert at DTE Energy Music Theatre. Nicely appointed, loved the suite design. Only complaint: with rooms opening onto lobby/bar area it was a bit noisy at night with weddings going on below.
Pamela. Thank you for sharing your feedback and we apologize that your room was noisy during your stay. Let me assure you that your comments will be shared with our team and we will try to find a suitable resolution to your concerns.
Thank you for rating your hotel experience and we truly hope your stay was enjoyable and comfortable.