Compare Hotels in Puerto Vallarta

"Run…DO NOT WALK away from this Hotel! I took a chance on this property, payed extra for the Jet Tub and bottle of wine. No wine. No big deal. 1st thing I do is draw a bath, fills no more than 2 inches with both hot (warm) AND cold water on full blast. I called the Desk and a Maintenance person came, looked at the tub, looked me in the eye and gaslit me saying that 1.) the water was hot (it wasn’t) and that it was filling just fine (2inches in about 30min of running). To prove that there was hot water. The same guy…again…looks me directly in the eyes and turns on my sink. Well, the drain breaks free under the sink and sprays water in every direction & floods this already useless bathroom. The front desk LIES to H.com and said that 1.) the bath tub was functional even AFTER she witnessed it not filling. Then tells H.com that I flooded the room myself!! They called me a Liar AND a Vandal! They refused to move me to a functional room…“Manager’s decision” Ive no sink nor bath I have video/picture evidence (in real time of both issues) that H.com was not very happy to see. They realized this property LIED to them too. Always take video evidence, this property lied and almost got away with it! My question is why did H.com not believe their own STATUS Customer!!!??? A response would be appreciated!!!! I left 1st thing next morning and found my own accommodations. H.com gave NO support! H.com apparently finally looked at my video evidence and it is actually NOW an issue. Now!?"

"we had an amazing time at barcelo for a week. it was a great location if you want a bit of quiet, and good for sunsets!! i recommend bringing shampoo and conditioner though, as the shampoo isn’t the best and there is not conditioner in the suites. the room size was huge which we were pleasantly surprised by! lots of pool area, beach access and nice walks along the beach in both directions. i would stay there again!"

"Pools werent clean pool decks hadnt been washed in quite a while pool chairs and umbrellas covered in bird mess pools had lots of floaters from plants birds etc areas food in the snack bar was often undercooked we were approached multiple times by hotel "concierges" about a "vacation club" presentation which amounts to a time share which we weren't interested in and felt we almost had to play hide and seek to avoid it. Bar staff in the lobby and pool bars were awesome including Chew,Hugo,Adrian,Luis and,Ivan. They were the best part of the trip rooms were clean and views were awesome but we had to call almost everyday to get enough towels for all of us brought to the room. Minimum food selection at the buffet and only one restaurant besides the buffet children could eat at after lunch time. Our ten year old went to the kids club for a "beach walk" and was given a garbage bag and asked to clean the beach for the staff as well."