Compare Hotels in Orleans County

"One of the receptionists was cool, but the hotel is literally a mess. They say the rooms are non-smoking, yet the first room I got reeked of Marlboro cigarettes — it was like a literal hotbox of smoke. Then the second room I got, because I refused to stay in the first one, was a complete mess. The sheets weren’t even cleaned, and housekeeping clearly doesn’t bother changing them. The comforter had stains, and there were literal cigarette burn marks all over it. That’s honestly so gross and unprofessional. They don’t even bother switching to clean comforters. The beds weren’t even comfortable either. The toilet had a leak as well, and there wasn’t even any hand soap provided. The only nice thing was that there was a hairdryer in the room. I’d honestly suggest spending a little more on other hotels when visiting Rochester instead of this one. I definitely took an L on this booking."

"A/C -heat unit was very loud when system was running which made it difficult to sleep. Breakfast was basic but decent."

"Very nice new family and pet-friendly hotel close to the Buffalo airport. Rooms were well soundproofed so the noise level from flights was low. Breakfast had a lot of options, from granola and yogurt to waffles, pancakes or make your own egg sandwich. Location was convenient to major routes into the city or Thruway. Nice fitness room with ellipticals, bikes (including a Peloton) and treadmill plus weights, and plenty of room for yoga mat to stretch. There was also an indoor pool (popular with kids)."