My bathroom flooded every morning Yes I was in a handicap room But I could I complained twice nothing was addressed other than giving me more towels to clean the mess up the mess I have already have done !
We only stayed there 2 days, as a pre-extension of a longer vacation stay at a different Microtel which was already prepaid and allowed no changes. We only found out after having settled into the unit (hung clothing, partially emptied suitcases, etc.) that we had been assigned one of their not-yet- renovated rooms, without a refrigerator. At that point, we figured that the effort to move our belongings to a renovated room (offered at the time we were advised of the difference) would not be worth the trouble. Another issue we found less than satisfactory was the relative scarcity of parking convenient to one's room.
Cable went out in my room only and waited 4 hours for the person at the desk to get approval from her manager to move me to another room because that room price was $5 more. By then the college football game I wanted to watch was over. The place is very run down and smoking rooms are in same section as non-smoking and the hallway stunk like marijuana.
I travel most of year for work and have done so for 20 years. This is the worst hotel that I have ever stayed in. Everything was filthy!! I am not talking about a few crumbs on the floor, the ceiling and walls had stuff all over them. The sheets and blankets were stained. Bugs everywhere. I checked out after the first night and found another place. They were doing drug deals in the hallway and parking lot. Avoid this place at all cost. To the management, when is the last time you have look at the condition of the rooms? Go look at 201! Would you stay there?
Hotel was dirty, smelled bad, stained walls, toilet was loose, tile in bathroom was cracked, bed linen was stained, picture in room was faded and cracked, there were hairs in the bathroom sink when I got there before I even used it, the hallway carpet smelled horrible and was stained.
Sad to say the rooms could be better the hotel need to be re done ...the young black guy night person. Was great the black girl front desk was great ..everything else needs work
The room smelled of a barn and vomit. The toilette and floor around it was caked with other people’s pee. There were all sorts of dried up food stains in the carpet. Convenient location Staff isn’t down your neck
There was two front desk lady that was really nice other then that the stay was not good we had bugs in our rooms they didn't clean the two room I had there was signs of water damage. They also didn't change our sheets at all until the last night we was there and my daugther had gotten sick two days before that and we had asked for them to change our sheets and they didn't and then told me we could change them ourself and paid for the serivece there so they should have changed tbem so i will not be staying there again.
The property is not kept up in good condition, it barely makes the grade. The bed was comfortable though.
Lead pealing paint in the bathrooms dirty walls dirty rug this place looks like a cheap roadside motel.
Got a non smoking room and cigarette burns in the sheets and stains all over the sheets, people above us so loud woke us up several times
I liked the staff the shower was fairly poor the breakfast was not what i expected and the room service was terrible
Fair for the price. Very clean and the staff is very nici.
I didnt like yhat there was no coffeepot in the room , or a refridge
Microtel Inn by Wyndham Henrietta/Rochester is located within a few miles (5 km) of Marketplace Mall and Veterans Memorial Park. This 98-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Microtel Inn by Wyndham Henrietta/Rochester's 98 air-conditioned rooms provide free long-distance calls and free local calls. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.
Microtel Inn by Wyndham Henrietta/Rochester features free WiFi in public areas, a business center, and free newspapers. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. This hotel also has a TV in a common area.
My bathroom flooded every morning Yes I was in a handicap room But I could I complained twice nothing was addressed other than giving me more towels to clean the mess up the mess I have already have done !
We only stayed there 2 days, as a pre-extension of a longer vacation stay at a different Microtel which was already prepaid and allowed no changes. We only found out after having settled into the unit (hung clothing, partially emptied suitcases, etc.) that we had been assigned one of their not-yet- renovated rooms, without a refrigerator. At that point, we figured that the effort to move our belongings to a renovated room (offered at the time we were advised of the difference) would not be worth the trouble. Another issue we found less than satisfactory was the relative scarcity of parking convenient to one's room.
Dear , Thank you for taking the time to tell us about your experience at Microtel Inn by Wyndham Henrietta/Rochester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your dissatisfaction with our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jordan Sanchez Front Desk Manager
Cable went out in my room only and waited 4 hours for the person at the desk to get approval from her manager to move me to another room because that room price was $5 more. By then the college football game I wanted to watch was over. The place is very run down and smoking rooms are in same section as non-smoking and the hallway stunk like marijuana.
Dear Sean, Thank you for taking the time to tell us about your experience at Microtel Inn by Wyndham Henrietta/Rochester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your dissatisfaction with our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jordan Sanchez Front Desk Manager
I travel most of year for work and have done so for 20 years. This is the worst hotel that I have ever stayed in. Everything was filthy!! I am not talking about a few crumbs on the floor, the ceiling and walls had stuff all over them. The sheets and blankets were stained. Bugs everywhere. I checked out after the first night and found another place. They were doing drug deals in the hallway and parking lot. Avoid this place at all cost. To the management, when is the last time you have look at the condition of the rooms? Go look at 201! Would you stay there?
Dear Charles, Thank you for taking the time to tell us about your experience at Microtel Inn by Wyndham Henrietta/Rochester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you were not satisfied with our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Hotel was dirty, smelled bad, stained walls, toilet was loose, tile in bathroom was cracked, bed linen was stained, picture in room was faded and cracked, there were hairs in the bathroom sink when I got there before I even used it, the hallway carpet smelled horrible and was stained.
We are saddened to hear that you had to issues throughout your stay. We can assure you that we have addressed these matters. We'd like to apologize for any inconvenience we may have caused you. Thank you for the feedback.
Sad to say the rooms could be better the hotel need to be re done ...the young black guy night person. Was great the black girl front desk was great ..everything else needs work
We apologize for falling short of your expectations and sincerely hope you choose to give us another try in the future.
The room smelled of a barn and vomit. The toilette and floor around it was caked with other people’s pee. There were all sorts of dried up food stains in the carpet. Convenient location Staff isn’t down your neck
We apologize for falling short of your expectations and sincerely hope you choose to give us another try in the future.
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better
There was two front desk lady that was really nice other then that the stay was not good we had bugs in our rooms they didn't clean the two room I had there was signs of water damage. They also didn't change our sheets at all until the last night we was there and my daugther had gotten sick two days before that and we had asked for them to change our sheets and they didn't and then told me we could change them ourself and paid for the serivece there so they should have changed tbem so i will not be staying there again.
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better
Dear Courtney, Thank you for taking the time to tell us about your experience at Microtel Inn by Wyndham Henrietta/Rochester. I am sorry to hear that your complain was not addressed properly; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jordan Sanchez Front Desk Manager