Customer service/reception desk were extremely competent, polite and courteous. Rooms were very clean, well appointed and comfortable. Overall impression was of a well run hotel that we will recommend to friends and other travelers.
This is a very good hotel, close to main point of views. But they have a problem with A/C system in the floors from 1 to 11. The heater didn't work, we were freezing in the room. To solve the problem bringing us a portable heater. We stayed a week and we were very pleased with the location.
ON a spur of the moment we decided to try and see the musical the Lion King. The hotel is in the perfect location for walking to the theater and going out for dinner and shopping. Lovely historic building -while still having all of the electrical outlets available for todays traveler...
The location of the hotel is pretty good. It is near Hyde Park and the nearest tube station was less than 10 minutes away. The staff were very pleasant and efficient.Although the room was clean, the carpet appeared to be a little old and not very clean. The fact that they don't have a porter to carry ...
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Great amenities, nice lounge and spacious rooms with all the needed comforts.
We have stayed here before. Rooms pretty small. Streetside rooms can get some traffic noise. Staff needs to respond more quickly to requests such as dealing with a room heater that wouldn't turn on in late Nov. Brrr!
Nice and cozy with good staff but no air condition
Stay went very well. Close to family there in London.