We had to tear off the shipping mattress bags ourselves and remake the bed, but the mattresses were new! Also no lighting except in hall and bathroom- none in actual bedroom.
I really wanted to like this place because the staff is SO NICE!! Unfortunately, the upkeep of this hotel is not so nice. I chose it because we were staying for 2 nights and I wanted a kitchen. There was no hand towel, paper towels, sponge/wash cloth or dishwashing soap in the kitchen. There were no bedspreads or blankets on the bed. The only light in the living space came from the kitchen and there were only two chairs to sit and watch TV. The towels are itty bitty and very thin and we only got two. There was no hand soap in the kitchen or bathroom. One bar of soap to split between the shower and bathroom sink. No hairdryer (and when I asked for one, they didn't have one in the whole hotel to give me). The floor was not well cleaned, dirt in the corners. The rooms need a paint job, badly. That all being said, the beds were comfortable and the a/c units kept the room cool for two days. They were doing some kind of renovation (which seemed like it was only on the outside) so maybe it's going to get better. Again, every staff member was super nice and helpful. Honestly though, I would not stay there again.
The room was dirty. It was tiny, it was not what we requested and they charged for room we had paid for through Orbitz and I’m still waiting to have it credited back to my card. I canceled and left on March 3, 20. It was horrible. I did not have a let out couch as requested. The beds were not queen, the were full size with a queen headboard. Carpet was dirty. Even nightstand had sticky stuff on it? I left and went to another hotel
It was a great property to me, the staff is awesome, they had 2 washers and 2 dryers but only one of each worked, and the dryer that works took two cycles, that is truly my own complaint
The staff was very friendly! The only complaint that I have is that there was not a good breakfast. They were out of all the breakfast foods. Other then that our stay was great. Will definitely stay here again.
service was horrible, the pool was not even clean,
The room was nice once we we able to get it. When I arrive at 9am to tell the hotel that I would be back at 3pm to get our room, I was told that my room had been canceled due to being over booked. I had booked the room the begin of July, had a comformation number and never had received any notification that the reservation had being canceled. I also had called a wk prior to ask a question about the room and was not told it was canceled. I told her that she needed to find us a room and I would check back. She said she would talk to her manager. We did finally get a room. The other issue was when we went to find out about bed linens for the fold out sofa, I was told that had no more blanket or pillows. All they gave me was 2 sheets. I again told them that this was not exceptable, that they need to find some. After about 10 mins I finally got a blanket and a pillow, which I hope was clean and not out of the dirty laundry. While waiting for our room there was 2-3 other people that were complaining that their reservations had also been canceled, without any notice. This does not appear how a hotel should be run. I am also a Wyndham Rewards member and picked this hotel for its location, but it did not live up to a Wyndham hotel standards.
Hotel is not as nice advertised. Picked this hotel bc it had a pretty good rating on orbitz. But I beg to differ. Lots of broken and quick fix things in room and hallways. Beds were not good. Spent the entire night tossing and turning and woke up with back pain. Not good for my 13 hr car drive I have ahead of me. Not only were the beds and room below average the walls are so thin I could hear every door slam on the floor as well as the party going on next door. Very disappointed.
Nice friendly staff, building dated and room furniture dated.
This location was great and the employees where outstanding kuddos to the staff thanks for the homey experience
Very accommodating staff. Nice room, but the bathroom was dated
I had to stay two nights because of work and they turned out pretty good and relaxing. Will use again when I'm in town.
Staff was great. Had a patio area with a swing, off of the bar, and overlooking the golf course which was very relaxing after a day of driving. Not on the strip, off the expressway with the other hotels so it was a nice change of location.
Clean comfortable room, great staff, and a good value. Looking forward to staying again on my next trip to Conyers.
Experience was great. Staff at the front desk was excellent. Very friendly overall atmosphere at this property. We stayed here on our way to and from the Masters golf tournement. Plan to do the same thing next year.. We even plan on staying an extra night and play golf. Jabari Crutchfield even offered to make us a tee time.
This hotel is nestled in a nice area of Conyers in which you can relax as well as access downtown Atlanta within 20 to 30 minutes.
This was a very quaint hotel in a quaint location. The staff is exceptional. Not much to the hotel restaurant – but the bar is pretty awesome. I would recommend to anyone and definitely go back!
Hawthorn Suites Conyers places you next to Georgia International Horse Park and within a 15-minute walk of Cherokee Run Golf Club. This 76-room hotel has free in-room WiFi, free self parking, and a gym.
TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
At Hawthorn Suites Conyers, guests have access to a gym, free WiFi in public areas, and conference space. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this family-friendly hotel include a business center, a library, and express check-out.
We had to tear off the shipping mattress bags ourselves and remake the bed, but the mattresses were new! Also no lighting except in hall and bathroom- none in actual bedroom.
I really wanted to like this place because the staff is SO NICE!! Unfortunately, the upkeep of this hotel is not so nice. I chose it because we were staying for 2 nights and I wanted a kitchen. There was no hand towel, paper towels, sponge/wash cloth or dishwashing soap in the kitchen. There were no bedspreads or blankets on the bed. The only light in the living space came from the kitchen and there were only two chairs to sit and watch TV. The towels are itty bitty and very thin and we only got two. There was no hand soap in the kitchen or bathroom. One bar of soap to split between the shower and bathroom sink. No hairdryer (and when I asked for one, they didn't have one in the whole hotel to give me). The floor was not well cleaned, dirt in the corners. The rooms need a paint job, badly. That all being said, the beds were comfortable and the a/c units kept the room cool for two days. They were doing some kind of renovation (which seemed like it was only on the outside) so maybe it's going to get better. Again, every staff member was super nice and helpful. Honestly though, I would not stay there again.
The room was dirty. It was tiny, it was not what we requested and they charged for room we had paid for through Orbitz and I’m still waiting to have it credited back to my card. I canceled and left on March 3, 20. It was horrible. I did not have a let out couch as requested. The beds were not queen, the were full size with a queen headboard. Carpet was dirty. Even nightstand had sticky stuff on it? I left and went to another hotel
Thank you for your feedback and for staying with us. We hope to see you next time you are in town.
It was a great property to me, the staff is awesome, they had 2 washers and 2 dryers but only one of each worked, and the dryer that works took two cycles, that is truly my own complaint
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The staff was very friendly! The only complaint that I have is that there was not a good breakfast. They were out of all the breakfast foods. Other then that our stay was great. Will definitely stay here again.
Hello and thank you for your feedback . We are sorry that you did not get to enjoy breakfast during your stay. We will take steps into improving our breakfast and we hope to see you next time you are in town.
service was horrible, the pool was not even clean,
Hello, Thank you for your feedback and for staying with us. We apologize for any inconvenience you might have had during your stay. We hope that you will give us another chance in the future. Thank you and have a good day !
Hello, Thank you for taking the time,to let us know about your stay with us. We are glad you had a good visit, looking forward to accommodate you in the future.
The room was nice once we we able to get it. When I arrive at 9am to tell the hotel that I would be back at 3pm to get our room, I was told that my room had been canceled due to being over booked. I had booked the room the begin of July, had a comformation number and never had received any notification that the reservation had being canceled. I also had called a wk prior to ask a question about the room and was not told it was canceled. I told her that she needed to find us a room and I would check back. She said she would talk to her manager. We did finally get a room. The other issue was when we went to find out about bed linens for the fold out sofa, I was told that had no more blanket or pillows. All they gave me was 2 sheets. I again told them that this was not exceptable, that they need to find some. After about 10 mins I finally got a blanket and a pillow, which I hope was clean and not out of the dirty laundry. While waiting for our room there was 2-3 other people that were complaining that their reservations had also been canceled, without any notice. This does not appear how a hotel should be run. I am also a Wyndham Rewards member and picked this hotel for its location, but it did not live up to a Wyndham hotel standards.
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Conyers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about your past stay experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Thank you for your feedback, we hope you will give us another chance in the future. Have a great day !