Excellent stay we loved it
Clean, quiet and convenient. Good breakfast and nice pool and fire pit area.
Weird electrical system in room requires a room key card inserted at all times to have electricity. Staff promised to call when room was ready- didn't happen. Breakfast is average, frozen commercial prepared items, just so so and coffee and juice could be better. Grounds, building, rooms and pool in good shape, clean and attractive.
BED BUGS… and I was charged for an extra night. We came with our three small children (including an infant who has medical problems) as our first trip since COVID to enjoy the beach, see the ponies and watch a space launch. We were bitten by (including bites on my two small children and 4 month old!) and came home with bed bugs which cost us $2000 to remove from our home. It took me a week of calling to reach the manager. He claimed there were no bed bugs but never sent me the assessment report he claimed was conducted (bc he later admitted he never even saw it) and refused to reimburse any related costs. They did reimburse the extra night they charged us, but the stay was not worth the horror of bed bugs bites all over my family, the stress, and the cost. Honestly, it was horrible - especially seeing my baby with bites on him!
Excellent location and good attention. We had a great time.
This was our second time staying at this property. The hotel is still nice and fairly new but could use some small improvements. Sometimes simple things go a long way.
Safe, clean hotel w nice breakfast. Staff was friendly easy parking
First time at Marina, have been coming an average of once a year for three decades. Nice facility. Room was comfortable. The breakfast tables should be checked and cleaned or leave some spray and clothe to clean your own. Disgusting to find nockean table especially when busy. The exercise room ran out of wipes for equipment and no spray and disposable towels to wipe down, another unnecessary lack of cleanliness. For being new, the shower door runner where the two doors meet does not get cleaned -as there was that yucky, orangish slime which I cleaned. And the overflow drain was black--I cleaned that as I bend to brush teeth and see it. Disgusting. No plastic liner in one trash receptacle. It makes you wonder how things that look clean--are they clean?
Modern and clean hotel. Fire pits by the pool and full breakfast. Nice staff.
This is a great hotel! The room was very clean and comfortable. The pool area is very nice and well cared for. This hotel is within walking distance to many restaurants and shops which my wife and I loved! The breakfast buffet was a great way to start the day as well. Sitting on our balcony watching the Boats in the marina was very relaxing. The only thing that could improve this hotel would be placing partitions between the balconies to make it more private. Overall my wife and I loved this hotel and had a great first trip to Chincoteague! We can’t wait to return!
Great place, right in downtown so you can walk anywhere, but you can also bike to the beach.
We had a nice stay and enjoyed the new and modern amenities and stylish decor despite a problem with the room's digital key. However, the staff was most responsive in troubleshooting the matter, and Chris went out of his way to drive two members of our party to the Chincoteague refuge after a delayed start. We would stay at the hotel again.
Great hotel but you can hear other room specially the wild crazy sex lol. Staff is friendly. Heated outside pool. Great water view. Clean and comfortable.
Marina Bay Hotel & Suites, Ascend Hotel Collection places you next to Chincoteague Channel and within a 10-minute walk of Robert N. Reed Downtown Waterfront Park. This 76-room hotel welcomes guests with free breakfast and conveniences like a marina and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served on weekends from 6:30 AM to 9:30 AM.
Guests can expect to find free WiFi and wired Internet, along with 43-inch LED TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Guests staying at Marina Bay Hotel & Suites, Ascend Hotel Collection enjoy access to a marina, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Excellent stay we loved it
Clean, quiet and convenient. Good breakfast and nice pool and fire pit area.
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We are glad to hear you enjoyed your stay and the amenities offered as we strive to create an enjoyable experience for each of our guests. We hope to see you again soon!
Weird electrical system in room requires a room key card inserted at all times to have electricity. Staff promised to call when room was ready- didn't happen. Breakfast is average, frozen commercial prepared items, just so so and coffee and juice could be better. Grounds, building, rooms and pool in good shape, clean and attractive.
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Oh behalf of our entire team, I would like to apologize for failing to meet your expectations for so many aspects of your stay. I will share your valuable feedback with the rest of the staff so that we may improve for future guests, and I hope that you will consider staying with us again.
BED BUGS… and I was charged for an extra night. We came with our three small children (including an infant who has medical problems) as our first trip since COVID to enjoy the beach, see the ponies and watch a space launch. We were bitten by (including bites on my two small children and 4 month old!) and came home with bed bugs which cost us $2000 to remove from our home. It took me a week of calling to reach the manager. He claimed there were no bed bugs but never sent me the assessment report he claimed was conducted (bc he later admitted he never even saw it) and refused to reimburse any related costs. They did reimburse the extra night they charged us, but the stay was not worth the horror of bed bugs bites all over my family, the stress, and the cost. Honestly, it was horrible - especially seeing my baby with bites on him!
Thank you for taking the time to leave feedback on your recent stay. We are sorry to hear about the issues you experienced, but as we discussed, there was no evidence or traces of bed bugs in any of our rooms or the rooms nearby. This was confirmed by an outside pest control company as well. If you have any questions or concerns, please feel free to reach out. You are more than welcome to reach out to the third party, in this instance it was Terminix, to verify that they were here for an inspection and did not find any evidence of bed bugs if you would like. We hope to get a chance to better serve you in the future. Sincerely, Greg Jones General Manager
Thank you for taking the time to submit a review regarding your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be making improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a 5 out of 5 experience.
Thank you for taking the time to submit a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope you will consider staying with us again in the future.
Excellent location and good attention. We had a great time.
Thank you for taking the time to submit a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope you will consider staying with us again soon.
Thank you for taking the time to submit a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be making improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for taking the time to submit a review regarding your stay at our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure for our property and staff to receive such positive feedback and we hope your next visit will be even more pleasant than the previous one.
This was our second time staying at this property. The hotel is still nice and fairly new but could use some small improvements. Sometimes simple things go a long way.
Thank you for taking the time to submit a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again in future.
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We are glad to hear you enjoyed your stay as we strive to create an enjoyable experience for each of our guests. We hope to see you again soon!