The woman at the front desk was extraordinarily rude when checking in a colleague. Worst service ever.
Room smelled musty and like animals
Room is in desperate need of upgrading. Very old and worn. Charging over 100 per night for something of this poor quality is ridiculous.
It was a perfect place to stay with a baby who crawls - very little for her to get into!
What I like we was by the highway. What didn't like was your room did not get clen everday
Item was broken in room and the faucet handle made a loud noise.
Not clean at all didn’t sleep all night............
Don’t like the decoration the price was far and tv stand was blow my mattress bed
We stayed there for 2 nights then rebooked for 3 more nights because we love it so much ❤️. It was the first time my family went To Chicago from California, so I was not sure how we like this motel. However we did enjoy here a lot . It has the small kitchen but enough for cooking . We cooked most every dinner here so far . They have us some cooking ware but I asked for more because of our need . They were more than happy to give them to us . The staff were so sweet, especially the lady who worked night shift . I couldn’t remember her name . 😇 room was comfortable, no smell . I can’t complain! Love love love and we definitely come back . Oh also they had some breakfast with oatmeal, muffins, and nut bar . Thank you for all your kindness. You make me love Chicago even more . My hold family was so happy 😁
Really nice staff and clean hotel.i enjoyed my stay and I would recommend to everyone to stay here for long stays. It’s pet friendly and they do deep cleaning to all the rooms afterwards
Kitchen floor was sticky as if cleaned with dirty mop or did not get rinsed thoroughly. TV did not work even after I tried manually in case the remote batteries were dead, checked plug in also! Reported it to them after we came back from dinner but told them not to fix it then as we were going to bed. Decided not to stay there for the second day, went ahead and checked out.
It was a room. The room I reserved was not ready at the time of check-in (3pm) so I was downgraded from a king bed to a queen. I don't think I've ever been downgraded at a hotel before; that's strange.
Expect to place a credit card on file (even if room paid through Orbitz) for "incidentals." When front desk clerk asked what "incidentals" there are none at Extended Stay America, was then told "damages." Treating guests at check-in as if they are going to damage your property speaks to the mindset of management and the quality of the property. Internet use will also require you provide an "email address" that is then counter checked by the front desk clerk. Seriously? Why do you need my email address, what are you doing with it? Decor of room dated, very dark. Hallways not well lit, dark. Would not stay at this property again. On checkout, asked for a receipt, told that could not have one as I booked through orbitz. You can't give me a receipt of a room that has been paid for? Never again.
Got there and my room was sold out. Gave me a smaller room and refunded me $8.
This is the only extended stay me and my girlfriend go to. The staff is always super friendly and accommodating. Veronica is the best!
Located within a leisurely stroll of Burr Ridge Village Center, Extended Stay America Suites Chicago Burr Ridge is within a few miles (5 km) of Willowbrook Community Park. This 119-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 119 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 27-inch TVs with cable channels. Coffee makers, phones, and ironing boards are also standard.
Extended Stay America Suites Chicago Burr Ridge features free WiFi in public areas and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
The woman at the front desk was extraordinarily rude when checking in a colleague. Worst service ever.
Room smelled musty and like animals
Alyssa, thank you for being our guest. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Wenceslaus, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Room is in desperate need of upgrading. Very old and worn. Charging over 100 per night for something of this poor quality is ridiculous.
Thank you for your review. We are sorry your suite was not up to your expectations and the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
It was a perfect place to stay with a baby who crawls - very little for her to get into!
Thank you so much for staying at Extended Stay America. It is always great to read a guest has thoroughly enjoyed our hotel. Our goal is to provide an outstanding experience, and we appreciate you letting us know we are succeeding! Thank you again for being our guest, and please stay with us again the next time you are in town. Sincerely, Hotel Management
What I like we was by the highway. What didn't like was your room did not get clen everday
Thank you for being our guest. We are pleased to know you liked our ideal location with easy access to the freeways, but we are sorry you were unhappy with our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again, and we hope to welcome you back in the future. Sincerely, Hotel Management
Item was broken in room and the faucet handle made a loud noise.
Thank you for the excellent rating. We are glad you had a wonderful time at Extended Stay America. Your concerns regarding the maintenance issues in your room have been shared with the appropriate team to fix it immediately. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Todd, thank you for taking the time to review your stay. We are sorry for the unprofessional behavior of one of our associates. We will review this with our team and take steps to ensure we are more consistent in our service delivery. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management