I loved the fact that this hotel offers a FULL FREE breakfast!
Has some issued with the front desk help.My husband was told he could not come in they had no clue my husband was staying as a guest i happen to go up front to ask about cleaning towels garbage pick up was told cleaning gets done your 3rd day of stay.Me and my husband was told we could pack up and leave if we had a problem with there policy we drove 3hrs was treated very poorly so unprofessional staff .I would not recommend this place to anyone whole staff needs to be retrained have stayed in my share of hotels never experienced this in my whole entire life.Customer service is not there priority!
I LOVE HOTEL AND STAFF IT WAS REALLY NICE AND CLEAN
Nice staff, clean property, social distance signs everywhere even on elevator.
My wife and I we both enjoyed our stay here. It was clean and location was perfect for travel.
I was happy with the hotel experience overall. We had a good stay.
The location the cleanliness, echo friendly, and the staff was very nice and helpful. I have my kids and we always need something they were really helpful
Property was fairly new. Hotel bar/restaurant was understaffed. Food was ok. Hotel room was not very well stocked. No lotion, laundry bag, trash bag
Firendly and helpful after having ACL surgery across the street
I loved the property. Smallish room but it had a section for watching tv on the huge flat screen. Cooked to order omelets for breakfast were fabulous and packed with veggies and cheeses of your choosing. They bill themselves as an “eco friendly” hotel but they use plastic cutlery with the c china dishes and real glasses and they have no bins to recycle paper and plastics. The location was perfect. I’ll stay there again but will contact Hyatt Corp to urge them to recycle.
the staff was absolutely wonderful one of the best hotels i have stayed at.. again staff outstanding
Great place, excellent location! I enjoyed my time there.
Located 1.6 mi (2.5 km) from Oakbrook Center Mall, Hyatt House Chicago Oak Brook is within a 10-minute drive of other popular attractions like Elmhurst College. This 144-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
Hyatt House Chicago Oak Brook's 144 air-conditioned rooms provide microwaves, safes, and phones. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Ironing boards, desks, and free toiletries are other standard amenities.
Built in 2017, the brand new Hyatt House Chicago Oak Brook offers an indoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a computer station, and free newspapers.
I loved the fact that this hotel offers a FULL FREE breakfast!
Thank you, For taking the time to fill out a survey. Please note that your score will be celebrated with our team!
We are thrilled to know that you enjoyed your stay! We look forward to hosting you again in the future! Thank You!
Has some issued with the front desk help.My husband was told he could not come in they had no clue my husband was staying as a guest i happen to go up front to ask about cleaning towels garbage pick up was told cleaning gets done your 3rd day of stay.Me and my husband was told we could pack up and leave if we had a problem with there policy we drove 3hrs was treated very poorly so unprofessional staff .I would not recommend this place to anyone whole staff needs to be retrained have stayed in my share of hotels never experienced this in my whole entire life.Customer service is not there priority!
Thank you for choosing to stay with us at Hyatt House Oak Brook. Please accept our sincere apologies that your experience fell short of your expectations. in regards to not giving your husband a key to the room, his name was not on the reservation. We do have have security procedures that we have to follow for your safety. I am sure you would not like us giving a key to just anyone. Since your husbands name was not on the reservation and you do not share the same last name, We had to follow our security procedures. We needed you, the authorized user of the room, permission to give him a key. Due to covid-19 we had to change our cleaning procedure to minimize contact between guest and our staff. We service rooms every 3 days. This is for the safety of our guests and employees. We are able to deliver any extra amenities you need in-between those 3 days. Though I know your current impression of the Hotel is not as favorable as I would like it to be, in the event your travel has you returning to the Windy City, I do hope you provide us with another opportunity to restore your faith in Hyatt House Oak Brook. If and when returning I would like to offer my services. Please feel free to contact me directly at your earliest convenience. it would be my pleasure to discuss with you about your recent stay in more depth. Again I apologize for any inconveniences that occurred, please let me know if I may be of any further assistance.
I LOVE HOTEL AND STAFF IT WAS REALLY NICE AND CLEAN
Hello, Thank you on your recent accommodations at our hotel. We are happy to hear you really enjoyed your stay and enjoyed the staff interactions. We can't wait for the next time you come back to the area to visit us! Thanks, Matthew Feirick Assistant General Manager Hyatt House Oak Brook
Hello, Thank you for your most recent stay at our hotel. I sincerely apologize that your stay was anything less that satisfying. If you have any feedback about your recent stay and would like to discuss any issues please don't hesitate to reach out to me at the hotel. We do hope you give us a second chance to host you in the future. Thanks, Matthew Feirick Assistant general Manager Hyatt House Oak Brook
Nice staff, clean property, social distance signs everywhere even on elevator.
Hello, Thank you for your recent stay at the Hyatt House Oak Brook. We are glad you really enjoyed your stay. Glad that the staff was nice during your stay and all the COVID 19 social distancing signs were visible. We hope you come back and stay with us again in the near future! Thanks, Matthew Feirick Assistant General Manager Hyatt House Oak Brook
My wife and I we both enjoyed our stay here. It was clean and location was perfect for travel.
Thank you for taking the time to fill out a survey. We are so glad you enjoyed your stay and hope we see you again real soon!
I was happy with the hotel experience overall. We had a good stay.
Thanks for your feedback, Tabitha! We're happy to hear you enjoyed your visit.
Thanks for your feedback!
Thank you so much for your kind words, Heather. We really appreciate you taking the time out to share your experience with us — and we agree, Our breakfast is awesome! We count ourselves lucky for customers like you. We look forward to working with you again in the future!