Good value
Service so bad. Really asking $2 for water. No breakfast options. and someone hit my brand new car n I ask for cctv camera not good answer
No problems at all, room was nice,also staff was nice
The staff was very friendly and welcoming. I was expecting the room to be more like a regular hotel. I was disappointed that there was no hair dryer and only one nightstand. Also there was no ice machine.
Had a smelly room (smoke? body odor?) when I first checked in. Got a second room, but room key did not work. Finally got it all working, but never an "I'm sorry for the inconvenience" kinda thing. No compassion from the staff. It was fine, but I won't stay there again
i was not happy that i was charged for a damage to a window that was previously there. i also booked a non smoking room which is what i got but i got charged for my room smelling like smoke.
Rooms are clean and comfortable for the price. Kitchenette with large refrigerator is great to store items.
The hotel was good. Unfortunately, in that date, they were testing their fire alarm. It was very noisy at some point in the afternoon.
We arrived at the hotel at 4:30 check in was at 3 and the manager said our room was not ready so they put us in king with a pull out instead of non smoking two fulls bed for three people. Our replacement was a smoking room which reeked of smoke and there was no way any of could have managed. When I called she was annoyed wanting us to come back down with all our stuff I mad her meet us. While the room was non smoking the pull out bed was awful. My poor sister had such a stiff back from the bar in her back and if she moved wrong it would fold us on her. Not very clean our modern. Kind of dingy would never go back.
Pros: Cute room w/ mini kitchen area Quiet Located in a good neighborhood Cons: Breakfast Channnels on tv The cons weren’t that crucial. However to a person who is looking for a big breakfast and lots of channels, this may be important to you. As for me, this hotel provided what I needed without breaking my pockets. If I visit the area again, I would book with them again
Its tucked away on a quiet side road which I liked. The room was clean but not as warm and comfortable as most motels. Customer service was very bad. Maggie seemed always confused and unapologetic for inconveniences. My room had no face towels and there was none available so I had to buy some from Walmart. The beds was not comfortable and the bedding was very old. The phone did not work. No cable TV Breakfast was bland, only granola bars, oatmeal, and coffee.
Overall hotel was acceptable. There was rarely any staff at the front desk which made me feel a bit unsafe. Anyone could walk in at any time they wanted. Side door access was often propped open by smoking guests that were hanging out right outside the door.
Didn't hv room ready at check in. No shampoo in bath said they were out. Smoke detector hanging from ceiling. Wouldn't stay again
First room was really dirty and smelled like stale McDonalds food. Went to the front desk to ask for some cleaning supplies and she gave us a new room. The new room worked well and was comfortable. Great access to I-55 so location is great. Dog friendly and she loved it. It is on par with other 1-2 star hotels. Don't expect a Mariott experience.
Need a place to stay for because of a recent flood. The location was great. However, after booking, I arrived at the hotel and found out they only had smoking rooms available. No where did it say, even on their own website, that only smoking rooms were available which I think is poor execution on the hotel's part for not clarifying this. Otherwise, they most likely would have received 4/5 stars. For this hotel, CALL AHEAD to make sure. Room was great. Had a full size fridge, stove, sink, pots to cook, very hot water, water purifier, tons of towels, and had a nice step setup. Keep in mind, people cook meals in their rooms on a stove. If someone cooks fish or something that smells, the entire floor smells for awhile! I might stay again if the price is right and I get a nonsmoking room.
great location
Extended Stay America Suites Chicago Darien places you within a 10-minute drive of Promenade Bolingbrook and National Shrine of St. Therese. This 104-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 104 accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America Suites Chicago Darien, guests have access to free WiFi in public areas and laundry facilities. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Good value
Service so bad. Really asking $2 for water. No breakfast options. and someone hit my brand new car n I ask for cctv camera not good answer
Kirankumar, thank you for letting us know about your stay. We regret your disappointment with our breakfast options, and for the service shortfalls you experienced during your time at our hotel. We have shared your feedback with our team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
Tiffany, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No problems at all, room was nice,also staff was nice
Curtis, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your comfortable room and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
The staff was very friendly and welcoming. I was expecting the room to be more like a regular hotel. I was disappointed that there was no hair dryer and only one nightstand. Also there was no ice machine.
It was a pleasure having you as a guest at Extended Stay America. We appreciate you for confirming you liked the courteous service provided by our associates and that you had a pleasant stay. However, we regret not meeting some of your expectations. Since we are an extended stay property, our guests often bring their items like hair-dryers and other things, but these are also available upon request at the front desk. Thank you for selecting us, and we hope to see you soon. Sincerely, Hotel Management
Had a smelly room (smoke? body odor?) when I first checked in. Got a second room, but room key did not work. Finally got it all working, but never an "I'm sorry for the inconvenience" kinda thing. No compassion from the staff. It was fine, but I won't stay there again
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your initial room at check-in and for failing to deliver the professional service you expected from our associates. Your feedback has been shared with the departments involved, and we are working towards taking the necessary actions ensuring such incidents do not repeat in the future. We hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
i was not happy that i was charged for a damage to a window that was previously there. i also booked a non smoking room which is what i got but i got charged for my room smelling like smoke.
Please accept our sincere apologies for the unfortunate incident and regret that our associates weren’t able to handle the situation to your satisfaction. We assure you we are investigating the issues you mentioned and will discuss this with our team, so we handle any such incident diligently. Please consider this an isolated incident and we hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Management
Peggy, we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management