Hallway carpets were stained and dirty. There was a dead bug on the bed. There was hair from previous person in the bathroom and at the bottom of the toilet seat. The floor was not properly cleaned. The baseboards were not properly cleaned.
Really liked thatbthey cook fresh eggs for you in the mirning
Loved the made to order omelette for breakfast. Would stay here again
Bathroom was clean and bed comfortable. Loved the organization and cleanliness in the breakfast area. Nice selection for a warm breakfast, lacking fruit.
Staff was super friendly
free parking, but totally outdated, AC was very loud!
Staff was nice, breakfast was good, rooms were clean, pillows comfy…the beds could be just a smidge softer and the bathrooms were small and crowded. We stayed for four nights and it was a nice stay.
signage from road was not visible. it is set way back from road. seemed a little rough around the edges such as stains in hallway carpet, shoddy paint job in room. sprinkler system missing hardware in ceiling. shower had next to no pressure, but usable. breakfast had a good selection of choices, sausge should have been heated to proper temps before putting in steam table (sorry, I am food certified). staff was very pleasant and friendly.
Those at the desk day and night. I will return on my trips to this place.
Staff was accomodating nice breakfast.
This property met its needs. Needed a budget hotel near a venue so that I didn’t have a long commute. This property is just that - a budget hotel/motel. The hallway carpets need to be cleaned and the fitness rooms needs attention on their cardio equipment. The breakfast is decent especially with the order made omelets /eggs. Again this property is a BUDGET property expect no more.
Great
Room was ok but was noisy
I booked my room with Orbitz for $108. But I checked my account a day later. They charged me an additional $118. When I called to complain, they said would take of it. They returned only $93!!!!! Rip off
I will NEVER stay at this facility again, it was filthy, the room was filthy with god knows what on the walls, the sink was broken in several places, there was blood on my sheets, the staff was louder than the guest. No one could answer any questions I had due to language barriers or other wise.
Love everything about especially the breakfast where so good an the staff very nice room clean love it an different will come again
It had roaches
Located within 2 miles (3 km) of Ty Warner Park, Best Western Oakbrook Inn places you within a few miles (5 km) of Graue Mill and Museum. This 45-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 9:30 AM.
Guests can expect 42-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other standard amenities include refrigerators, microwaves, and coffee makers.
At Best Western Oakbrook Inn, guests have access to a gym, free WiFi in public areas, and a conference center. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Hallway carpets were stained and dirty. There was a dead bug on the bed. There was hair from previous person in the bathroom and at the bottom of the toilet seat. The floor was not properly cleaned. The baseboards were not properly cleaned.
Dear Asghar,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Dear Deborah,We apologize for the inconvenience you've experienced in our basement room. Your comfort is important to us, and we take this matter seriously. Our maintenance team will address the issues immediately, and we'll ensure better communication channels for guest concerns in the future. Thank you for bringing this to our attention.
Really liked thatbthey cook fresh eggs for you in the mirning
Dear Alan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Ph 630-323-1515 fax 630-323-1516.
Loved the made to order omelette for breakfast. Would stay here again
Hello Marla, Thank you for staying with us at Bestwestern Oakbrookinn, we are glad you enjoyed your experience. If you have any suggestions please let us know so we can continue to give the best service to future guests. Thank you for the review and hope you have a wonderful year.
Bathroom was clean and bed comfortable. Loved the organization and cleanliness in the breakfast area. Nice selection for a warm breakfast, lacking fruit.
Staff was super friendly
Hello Lisa,Thank you for staying with us at Bestwestern Plus Oakbrookinn, we are glad you enjoyed you experience with us. We greatly appreciate the great review and if you have any suggestions please let us know so we can continue to give amazing service to future guests as well. Thank you and hope you have a wonderful year.
free parking, but totally outdated, AC was very loud!
Dear valuable guest,Thank you for taking your valuable time in giving us a feedback! We greatly appreciate you let us know of the issue so we can improve for future guest stays, and we hope you will visit us again in the future!Thank you again for choosing our Best Western.
Staff was nice, breakfast was good, rooms were clean, pillows comfy…the beds could be just a smidge softer and the bathrooms were small and crowded. We stayed for four nights and it was a nice stay.
signage from road was not visible. it is set way back from road. seemed a little rough around the edges such as stains in hallway carpet, shoddy paint job in room. sprinkler system missing hardware in ceiling. shower had next to no pressure, but usable. breakfast had a good selection of choices, sausge should have been heated to proper temps before putting in steam table (sorry, I am food certified). staff was very pleasant and friendly.
Dear valuable guest, Thank you for staying with us at Bestwestern Plus Oakbrookinn, we are glad you enjoyed your experience with us. Thank you for the review as it will help us improve the experience for future guests. Hope you have a wonderful year and hope to see you again soon.
Dear Denise, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.