Nice location. Hotel needs major renovations inside. Looks dingy amd outdated. Old carpet. Bathrooms are old and toilet would barely flush. Black front service desk guy had an attitude and seemed annoyed and dry when asked a question.
Well priced place. Crib needs to be requested while booking ( not mentioned in Orbitz). Room was freezing at 54F when we arrived at 11 pm. Not sure why they would freeze the room before guests arrive
Rooms all smelled of smoke. Asked for adjoining rooms, with plenty of notice. Was told when we checked in that it was too difficult to get adjoining rooms. Were not even given rooms next to each other. We only reserved 2 rooms and they were not accommodating at all. When I complained at check out the girl could have cared less.
Great staff, very comfortable beds & good breakfast. Hotel is very dated & needs an update, but clean.
When I first arrived, the check in staff was extremely friendly and helpful. When I got to my room, however, soap to wash my hands was missing, the shower wasn’t fully cleaned, and I didn’t have any cups for coffee or water. Luckily the staff fixed this right away. Then I went to workout and the two treadmills weren’t working, nor the bike. There were no wipes to clean the equipment etc and the staff was completely unaware of these issues until I brought it to light. I just overall felt for as much money as I spent to stay, I was disappointed in the upkeep.
First of all, the room is not worth the price. The room is dirty and you can see dust everywhere. Second, the wall is very thin. You hear the sound from the next door, TV, loud talking and laughing. Third, the service is horrible. They give you the key with WRONG room number! Finally, they DOUBLE CHARGE you. Be careful about your bill. You will get bill from Orbitz and from the hotel for the same room!!!!
I had good experience in holiday inn hotel, room were clean. I enjoyed 3 days
I reserved a smoke free room and was assigned on that cleatly had been smoked in, so that was very frustrating. However, the staff was very friendly.
My fiancée and I took a weekend trip to Chicago for Riot Festival. We planned on staying with some friends, but ended up wanting to get a place of our own, so we booked this last minute. We didn't read reviews prior to booking and a great handful of them were horrible so we got scared. Upon arriving the front desk clerk was very polite and had us in our hotel within 5 minutes of walking trough the doors. The complimentary breakfast buffet was fantastic, don't listen to other reviews. Wide selection of options including cereal, biscuits and gravy, pancakes, oatmeal, and muffins. The attendants at the buffet were very polite and super talkative. Housekeeping staff was just as friendly. Our check out process took under 2 minutes. We would more than likely stay at this hotel again.
Booked this hotel for 2 days on a business trip. In addition to proximity to many businesses, the location is excellent with lots of shopping and restaurants. The standard Holiday Inn Express breakfast fare (pretty wide variety).
very nice and simple hotel. I booked a wrong hotel in wrong place. My office biz was in the AVON building, but my secretary booked way off and too far for me.
This was the most affordable hotel in miles, but a bit far away from town. The breakfast is usually good too. This time not so much. The omelets were cold as in frozen almost on the inside, which was a bit disappointing, but no worries, I will still come back.
I have stayed at this hotel once a month for the last three months and would return again, if I needed to stay in the area.
Booked a room for a Friday night for one night. The room was on the first floor and faced the parking lot. Between the noise of the traffic and the people slamming their car doors it was hard to sleep. Not to mention the people staying at the hotel were loud in the halls and let the doors slam. I think housekeeping started around 8 so that was more noise. So if your a heavy sleeper youll have no problem staying here. Otherwise perfect location. Close to restaurants, shopping and the highway.
Excellent location, clean rooms and friendly staff. pricing was fair. That equals excellent value for a great weekend in the Chicago suburbs.
I had a crummy start to my trip, but the staff and the amenities at this hotel made up for everything. They were kind, accommodating, professional and they bent over backwards to make my stay amazing. It may not have the flash of a diamond resort, but it is still the best hotel experience I have ever had.
Located within 2 miles (3 km) of Yorktown Shopping Center, Holiday Inn Express Chicago-Downers Grove, an IHG Hotel is within 3 miles (5 km) of Advocate Good Samaritan Hospital. This 121-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi.
Free buffet breakfast is included with your stay.
The 121 rooms have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect free WiFi and TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include ironing boards and desks.
Guests of Holiday Inn Express Chicago-Downers Grove, an IHG Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include a business center, express check-in, and free newspapers.
Nice location. Hotel needs major renovations inside. Looks dingy amd outdated. Old carpet. Bathrooms are old and toilet would barely flush. Black front service desk guy had an attitude and seemed annoyed and dry when asked a question.
Well priced place. Crib needs to be requested while booking ( not mentioned in Orbitz). Room was freezing at 54F when we arrived at 11 pm. Not sure why they would freeze the room before guests arrive
Thank you for choosing our hotel and for taking the time to provide feedback. I would like to start by apologizing to you for the inconveniences you faced during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Thank you for your 5-star review and kind words. We're happy to hear that you enjoyed everything about your stay. We're flattered to hear that you chose to stay with us again while in the area and hope to see you again soon!
Rooms all smelled of smoke. Asked for adjoining rooms, with plenty of notice. Was told when we checked in that it was too difficult to get adjoining rooms. Were not even given rooms next to each other. We only reserved 2 rooms and they were not accommodating at all. When I complained at check out the girl could have cared less.
Thank you for choosing our hotel and for taking the time to provide feedback. I would like to start by apologizing to you for the inconveniences you faced during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Thank you for rating your stay! We truly appreciate your comments and we look forward to seeing you again the next time you are in the Downers Grove area. Thank you.
Great staff, very comfortable beds & good breakfast. Hotel is very dated & needs an update, but clean.
When I first arrived, the check in staff was extremely friendly and helpful. When I got to my room, however, soap to wash my hands was missing, the shower wasn’t fully cleaned, and I didn’t have any cups for coffee or water. Luckily the staff fixed this right away. Then I went to workout and the two treadmills weren’t working, nor the bike. There were no wipes to clean the equipment etc and the staff was completely unaware of these issues until I brought it to light. I just overall felt for as much money as I spent to stay, I was disappointed in the upkeep.
First of all, the room is not worth the price. The room is dirty and you can see dust everywhere. Second, the wall is very thin. You hear the sound from the next door, TV, loud talking and laughing. Third, the service is horrible. They give you the key with WRONG room number! Finally, they DOUBLE CHARGE you. Be careful about your bill. You will get bill from Orbitz and from the hotel for the same room!!!!
Thank you for choosing our hotel and for taking the time to provide feedback. I would like to start by apologizing to you for the inconveniences you faced during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.