All of the above? The room smells, the commode was not functioning flushing. The reception staff was very rude. Not at all helpful.
Overall its a great hotel . Its clean and staff is nice. For the night it was awesome.
Friendly staff, clean room and good location. Very good value.
The only two things I liked was the location and the price I paid. Check-in took longer than normal as there was nobody at the front desk when I arrived (10pm) and when I used the phone in the main lobby to call for assistance (there was a sign that said to do so) nobody answered. The young lady finally came after about ten minutes. Not a long wait but still. Extended Stay offers a full kitchen but no cooking utensils, plates, cups, silverware, etc. The room was clean but the vent in the bathroom was dirty with excessive dust coming out of it. There was a few dogs near my room as I could hear them bark which wasn’t a huge problem but there was dog feces in the stairwell for two days before someone finally picked it up. You get what you pay for and I will probably not stay here again.
The check in clerk was not the best. Also the 1st room provided was terrible
Given the price, it was what I expected. Breakfast could have been more substantial, but appropriate given the price for the room
Disappointing stained carpet,dismal front entrance, staff just overworked and unprofessional. No in room coffee, no dinnerware in cabinets, am coffee bar was completely inadequate. For an extended stay, I expected better. Bare minimum amenities here-so many other choices in the area.
Service was exceptional, staff was courteous, area was clean.
The room was neatly clean. But, the kitchen cabinets were old and hard to open/close. After 5 mins of opening the water (bathroom or kitchen sink), it sounded like the pipes were going to burst open. We had to close the water and open it again hoping it wouldn't sound like that.
Hotel staff very heplful and friendly.They asked any questions i had.
Very clean and homey feeling made it easy for us to forget about the hassle; thanks guys..!
The hotel location was great not that far from the expressway and the staff was very friendly
First room I was given was not cleaned. Second could have used some maintenance, peeling wallpaper, dirty fridge, just kinda eh..
Room had not been cleaned. Phone plugged in no service. Not 1 towell in rm. Had to til they washed them. Maybe start a go fundme page. Never been to a hotel where they don't have towells. Not to mention the homeless that LIVE there, with bigs dogs that the guy ask that I move out of the way so he could take them out the door and not bite me. Wow really who would let vicious dogs around the customers! If this isnt a hotel anymore, but really a shelter you might want to change the name.
Located within a mile (2 km) of Yorktown Shopping Center, Extended Stay America Select Suites Chicago Downers Grove is within 3 miles (5 km) of Morton Arboretum. Each of the 154 rooms at this hotel includes a kitchen, a sitting area, and a refrigerator.
27-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, sitting areas, and refrigerators are also standard. Housekeeping is available on request.
Guests staying at Extended Stay America Select Suites Chicago Downers Grove enjoy free WiFi in public areas, laundry facilities, and a vending machine. Free parking is available if you drive. Front-desk staff can assist with securing valuables and luggage storage.
All of the above? The room smells, the commode was not functioning flushing. The reception staff was very rude. Not at all helpful.
Thank you for choosing Extended Stay America Chicago Downers Grove
Thank you for staying with Extended Stay America.
Thank you for staying with Extended Stay America.
Overall its a great hotel . Its clean and staff is nice. For the night it was awesome.
Thank you for choosing Extended Stay America for your overnight stay. We are so pleased you enjoyed our hotel and our wonderful service. We appreciated having you as our guest, and we look forward to welcoming you back on your next trip to Chicago. Sincerely, Hotel Management
Friendly staff, clean room and good location. Very good value.
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and clean suites- all at such great value. We look forward to welcoming you back soon! Sincerely, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Thank you for your feedback. We will address this directly.
The only two things I liked was the location and the price I paid. Check-in took longer than normal as there was nobody at the front desk when I arrived (10pm) and when I used the phone in the main lobby to call for assistance (there was a sign that said to do so) nobody answered. The young lady finally came after about ten minutes. Not a long wait but still. Extended Stay offers a full kitchen but no cooking utensils, plates, cups, silverware, etc. The room was clean but the vent in the bathroom was dirty with excessive dust coming out of it. There was a few dogs near my room as I could hear them bark which wasn’t a huge problem but there was dog feces in the stairwell for two days before someone finally picked it up. You get what you pay for and I will probably not stay here again.
Thank you for sharing your feedback. Although you liked our convenient location and affordable pricing, we apologize for the inconvenience had when staying here. Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Dear Geetha, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, fresh suite; we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management