Run down. Stayed for three nights; toilet ran and we called. They fixed it the next day and it started again. Blankets were more like sheets and they ran out of heavier ones. They need to pump some money into this hotel. Staff was very nice.
Really nice and clean. Great staff and cheap.
Pleasant staff great breakfast convenient location
Clean modern and breakfasy was outstanding
Our room was not ready at the check-in time of 3pm. Were exhasted from traveling & had our kids with us. They said would be a few minutes until ready. Not true. An hour later after waiting in the lobby, more & more people were told the same. Then we were told no rooms are ready because they have lots of guests & lots of people have late check out. Either way, wehad a reservations & the rooms should have been ready. Never trusting this place again.
Great value!
Clean, pleasant place for an overnight stay. A little tricky to arrive at the hotel because of the traffic patterns. Lots of shopping and restaurants nearby, but, again because of traffic patterns, some effort is needed to actually get to them.
They got construction or renovation going on and the only negative was the parking sucked I came from work and it was packed otherwise I enjoyed my stay front desk very nice room comfy bathroom very small wouldn’t mind a more spacious room next time
A budget-friendly stay. It's under renovation so it's not the cleanest and rough around the edges but a decent stay.
Great stay!! Great location, friendly staff. Close to a lot of restaurants and shopping
Comfort Inn Downers Grove - Lombard is perfect when it comes to location and price. Clean room, nice employees, and near Chicago.
Very friendly, very clean, breakfast was excellent no complaints
The staff was great and the place is clean. It is a little run down but clean. The housekeeping staff does a good job. The front desk was nice and super fast when I checked in. It was late check-in (midnight) so I appreciated how quick he was in checking me in. Had an issue with shower this morning but it was quickly fixed. Pretty good place for the star level.
Had a good stay. Had a good breakfast. Good parking close to the door
Great Location, Great fitness center Staff was helpful and courteous.
Mattresses are really old and uncomfortable. Got back pain just after 1 night.
Located within a mile (2 km) of Yorktown Shopping Center, Best Western Chicago - Downers Grove is within 3 miles (5 km) of Advocate Good Samaritan Hospital. This 120-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The onsite restaurant is perfect for a quick bite to eat.
Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests staying at Best Western Chicago - Downers Grove enjoy an outdoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Run down. Stayed for three nights; toilet ran and we called. They fixed it the next day and it started again. Blankets were more like sheets and they ran out of heavier ones. They need to pump some money into this hotel. Staff was very nice.
Really nice and clean. Great staff and cheap.
Pleasant staff great breakfast convenient location
Clean modern and breakfasy was outstanding
Our room was not ready at the check-in time of 3pm. Were exhasted from traveling & had our kids with us. They said would be a few minutes until ready. Not true. An hour later after waiting in the lobby, more & more people were told the same. Then we were told no rooms are ready because they have lots of guests & lots of people have late check out. Either way, wehad a reservations & the rooms should have been ready. Never trusting this place again.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Great value!
Clean, pleasant place for an overnight stay. A little tricky to arrive at the hotel because of the traffic patterns. Lots of shopping and restaurants nearby, but, again because of traffic patterns, some effort is needed to actually get to them.
They got construction or renovation going on and the only negative was the parking sucked I came from work and it was packed otherwise I enjoyed my stay front desk very nice room comfy bathroom very small wouldn’t mind a more spacious room next time
A budget-friendly stay. It's under renovation so it's not the cleanest and rough around the edges but a decent stay.
Great stay!! Great location, friendly staff. Close to a lot of restaurants and shopping
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Dear Jill,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove