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Hyatt Regency Lisle near Naperville

3.5 out of 5.0

Hyatt Regency Lisle near Naperville

3.5 out of 5.0

Recent guest reviews

Everything worked as it should. The hot water was hot, the TV turned on when you hit "power". Everything was true as advertised.

My primary issue with the property is cleanliness. The hallways had items, set out by residents, that were not picked up by staff for more than 24 hours. The women's restroom near the conference center was filthy and lacked toilet paper in all stalls but one. Our room was not serviced by the cleaning crew until 6pm. The swimming pool's heater was out. All of the staff were pleasant and easy to deal with.

The staff was very friendly, but when we needed assistance help was slow. The rooms do not have a microwave, but the hotel says they have some available upon request. When we requested one, we waited an hour and a half. No one contacted us. We called back to find they were out of microwaves. They told us their was one in the lobby we could use.We continued to request the microwave as we were staying a few days, but none became available. We went downstairs to use the one in the lobby to find that it was behind the front desk in a hall. The staff wanted to take our plate and heat up our food. I requested to go with the staff member. The microwave was not in working order, so they asked the kitchen staff to heat it up. I do not imagine the staff was supposed to heat up outside food in the kitchen. I did not feel great about giving my food to someone else to heat up. A simple solution is to have a microwave in the lobby or in the rooms. Additionally, water was coming out of the base of the toilet when we flushed our toilet or when the neighbors flushed their toilet. We notified the staff. Someone put caulk partially around the base of the toilet, but it continued to leak. We notified the staff again and they told us they would look into it. Eventually they decided to switch our room. The ordeal took just under two hours. What we anticipated was going to be a very nice hotel stay turned out to be pretty disappointing.

Great hotel..I didn’t realize how far I would be from downtown,however the hotel was very nice and clean.

Rooms were not ready at check in. they told us it would be 20 min. We will waited almost an hr with 4 kids (including 2 toddlers) until we had to go back to service desk to ask what was going on. Then they suddenly had our rooms ready but they were the wrong bed set up. They made us show proof we paid for kings vs two doubles. Then they said we'd have to wait longer for kings. After much arguing we finally got two rooms and one room's carpet was soaking wet and the couch also wet. We had to get changed to another room. The other room we got on the second floor was fine except the elevator button to second floor was broken so we'd have to wait for a different elevator to come get us and the ice machine was broken. In the end, these inconveniences could have been overlooked but the staff never looked very happy to deal with us and were visably annoyed or not very concerned abt our negative experience. We got a 75% refund from Orbitz though, although the hotel tried to discourage us from it bc they said we'd be in the phone for 4 hrs waiting, but it took more like 10 min.

my room was clean, nice size, great bed nice city view the staff was friendly and the hotel has easy access to expressways.

Room needed more cleaning day 1, and when I alerted the staff they did a better job on Day 2 Friendly staff around the clock Nice lounge and lobby Nice location

My favorite place to stay in the area. The service is great and the hotel restaurant in delicious!

We really enjoyed our stay at Hyatt Regency Hotel in Lisle, IL We especially loved the service given to us by the breakfast and dinner staff at Chatfield's Restaurant. The staff people were friendly, provided excellent service, and made us feel at home. We will definitely stay at this hotel again. Also the food at the breakfast buffet was exceptionally good. The chef should also be commended. Our room room was always neat and tidy thanks to the housekeeping staff.

Perfect location to where we needed o be, parking is free and available. Great Stay!

elevators feel like they are going to break down at any time.

At the time I'm check a little early because our flight very early we just ask if there away that we can check in early, instead of friendly response to that she was unhappy and very unpleasant at the time check in. Need to learn more on customer service.

I had a relaxing evening at the hotel. The staff were friendly and welcoming and the facilities were conducive to a great stay.

A spacious room with comfortable chairs, but the bed was too soft for me. I just could not get comfortable on the mushy bed. The room was clean and the desk was wonderful for catching up on business left to the end of the day. Lots of free parking.

Room was not really great as shown in the pictures. I felt, not worth the money. More or less felt like staying in a cheap motel. Room service was okay though.

plates outside rooms in the hallway. lobby was good but near the rooms decor, carpet looked run down. suit room was small.

We had this room for a wedding located at the Morton Arboretum, so the location couldn't be beat. However, the room did not get cleaned before the second night the bed remained un-made and there were no fresh towels. This was the only issue we had with the room, as it was overall a comfortable and convenient room. The view was also excellent.

1400 Corporetum Drive Lisle IL

Hotel highlights

  • Close to Morton Arboretum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Morton Arboretum, Hyatt Regency Lisle near Naperville is within 2 miles (3 km) of Sea Lion Aquatic Park. This 3.5-star hotel has 317 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

An LED TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include an iPod dock, a sofa bed, and a sitting area.


Property features

At Hyatt Regency Lisle near Naperville, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Room, 1 Double Bed, Accessible, Bathtub

Full 1 | Sleeps 4

Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 1 Double Bed, Accessible (with Shower)

Full 1 | Sleeps 4

Room, 1 King Bed (Panoramic View)

King 1 | Sleeps 4

Guest reviews for Hyatt Regency Lisle near Naperville

Everyone (15) Couples (39) Business (18) Family (25) Other (9) Friends (5)
5
Family with small children

Everything worked as it should. The hot water was hot, the TV turned on when you hit "power". Everything was true as advertised.

By on Jun 10, 2019

3
Partner Couples

My primary issue with the property is cleanliness. The hallways had items, set out by residents, that were not picked up by staff for more than 24 hours. The women's restroom near the conference center was filthy and lacked toilet paper in all stalls but one. Our room was not serviced by the cleaning crew until 6pm. The swimming pool's heater was out. All of the staff were pleasant and easy to deal with.

By on May 8, 2019

5
Everyone

By on May 7, 2019

5
Everyone

By on Apr 25, 2019

5
Everyone

By on Apr 21, 2019

2
Families

The staff was very friendly, but when we needed assistance help was slow. The rooms do not have a microwave, but the hotel says they have some available upon request. When we requested one, we waited an hour and a half. No one contacted us. We called back to find they were out of microwaves. They told us their was one in the lobby we could use.We continued to request the microwave as we were staying a few days, but none became available. We went downstairs to use the one in the lobby to find that it was behind the front desk in a hall. The staff wanted to take our plate and heat up our food. I requested to go with the staff member. The microwave was not in working order, so they asked the kitchen staff to heat it up. I do not imagine the staff was supposed to heat up outside food in the kitchen. I did not feel great about giving my food to someone else to heat up. A simple solution is to have a microwave in the lobby or in the rooms. Additionally, water was coming out of the base of the toilet when we flushed our toilet or when the neighbors flushed their toilet. We notified the staff. Someone put caulk partially around the base of the toilet, but it continued to leak. We notified the staff again and they told us they would look into it. Eventually they decided to switch our room. The ordeal took just under two hours. What we anticipated was going to be a very nice hotel stay turned out to be pretty disappointing.

By on Feb 24, 2019

4
Everyone

Great hotel..I didn’t realize how far I would be from downtown,however the hotel was very nice and clean.

By on Oct 15, 2018

2
Everyone

Rooms were not ready at check in. they told us it would be 20 min. We will waited almost an hr with 4 kids (including 2 toddlers) until we had to go back to service desk to ask what was going on. Then they suddenly had our rooms ready but they were the wrong bed set up. They made us show proof we paid for kings vs two doubles. Then they said we'd have to wait longer for kings. After much arguing we finally got two rooms and one room's carpet was soaking wet and the couch also wet. We had to get changed to another room. The other room we got on the second floor was fine except the elevator button to second floor was broken so we'd have to wait for a different elevator to come get us and the ice machine was broken. In the end, these inconveniences could have been overlooked but the staff never looked very happy to deal with us and were visably annoyed or not very concerned abt our negative experience. We got a 75% refund from Orbitz though, although the hotel tried to discourage us from it bc they said we'd be in the phone for 4 hrs waiting, but it took more like 10 min.

By on Aug 10, 2018

4

my stay in naperville / lisle

Everyone

my room was clean, nice size, great bed nice city view the staff was friendly and the hotel has easy access to expressways.

By , from Miami on Dec 9, 2017

4

nice 2 - double bed suite with pullout

Everyone

Room needed more cleaning day 1, and when I alerted the staff they did a better job on Day 2 Friendly staff around the clock Nice lounge and lobby Nice location

By , from Ga on Nov 23, 2017

Hyatt Regency Lisle near Naperville

1400 Corporetum Drive, Lisle, IL 60532
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.