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Quality Inn

2.5 out of 5.0

Recent guest reviews

I don't have much to say about this place other than it is very average. Rooms were clean. Hall carpets were stained. Overall condition of the hotel was about a 7.5. Ice machine was on the third floor and had a coin slot on it which looked like it was a pay machine. Turns out that it was in fact free. Looks like the owners purchased a bunch of furniture and equipment used. But I am just guessing here. Staff was friendly but some spoke little English. For a Choice Hotel, it was just average.

What we thought was a very nice room turned out to be a very noisy room. During the night and especially in the morning you could tell when the elevator was running. Breakfast there was good. would probably stay there again if I knew I could get a room away from the elevator.

I hadn't stayed at a Quality Inn for quite awhile. I had a bad experience a few years ago, and was reluctant to try again. I was looking for a hotel close to the Blue Ridge Parkway and decided to take a chance. I was very happy with my choice! The room rates were very reasonable. Room was very nice and clean and comfortable. Very little outside noise was heard even though my room faced the highway. The staff was very friendly and helpful in all aspects, even provided old towels to wipe down my motorcycle in the mornings. Plus, the breakfast was more than satisfying enough. The pool was also in great condition, and nice to soak at the end of the day. I plan on returning, hopefully soon.

We were not intending to stay here, but our car died on the highway and needed to be towed for repairs. We also had our dogs with us (neither has stayed in a hotel before). The towtruck drivers called hotels to find a pet friendly one and the Quality Inn was it. They even checked that there were rooms available and got us the rates. Anyway, so the towtruck folks were awesome (AAA Ridgecrest Towing, if anyone is interested and Aaron and Joseph helped us). The front desk woman was fantastic (I am horrible and cannot recall her name, I believe it began with a G). This was a very stressful situation with the car breakdown and the dogs, but she was really great and it really reduced the stress. She quickly got us a room and on the ground floor (which is nice when you have dogs). She gave us all the info for the hotel, offered to get us ice if we needed it, and was just kind and understanding about our stressful situation. Other employees were very nice, said hello and good morning and what not. The hotel is very clean and it has a nice little outdoor pool (sadly we did not have swimsuits). I have stayed in many hotels and have to say the bed is one of the most comfortable, if not THE most comfortable, I have slept in. Anyway, overall a really nice experience and at a very good price, especially with a decent spread for breakfast which was included in the price. We also ended up renting a car because our car needed more extensive work and it all could have been a big mess, but it really wasn't because of the hotel employees.For that, we are grateful.

Location was good, right off highway, but no noise from road or traffic. Hotel had recent upgrades, very nice, clean and fresh feeling. On check in found large family groups also coming in, softball tournament in town, all young girls. We never even knew they were all there, no noise in rooms, pool was open after storm, a lots of girls in pool were all well behaved and we all had a pleasant time. Breakfast spread was great, lots of food choices for all. We had a good short stay. Will return.

Friendly staff at check in - ground and lobby are well kept. Parking is well lit at night. Room is up to date. Breakfast is "ok" there are waffles and cereal other "hot" items are "pre-frozen" sausage and egg patties. Fruit and toast. Management needs to walk the rooms and create a "punch list" of minor scuffs and repairs BEFORE the rooms fall into disrepair.

I have stayed here several times. It is a little out dated but they are remodeling. It is always clean. The staff has always been very helpful. We stay here when we visit our daughter at Western Carolina University. It is close to the school. I would recommend it for a weekend stay.

OK. So normally I find myself to be super-critical of hotels, but these folks are an exception. Older property but well-kept and clean. So I'm driving a charter bus for a track team. By the time we got to the hotel, every insect for five states was smeared on my windshield. 🦋🐝🐞. I get up the next morning and asked at the desk if I might be able to find a brush and some water. The next thing I know, the guy at the front desk is with me out in the parking lot helping me clean the windshield on the bus and even showing me a trick to get it off with WD40. I've stayed in a lot of places and I have NEVER seen that kind of help before. I'm sure there are places that are fancier and newer and not right beside a busy road, but these folks won me over. Decent breakfast, good Internet, and, by the way, a mattress that I wanted to throw on the bus and take home with me. Thank you, Quality Inn Sylva, for a wonderful stay. Nicely done.

Stayed one night for open house at Western Carolina University. Room was very nice looking and had all the amenities. But smelled smoky. Now, I have the nose of a bloodhound, and smell things before other people do, but it was my daughter who smelled it first. Desk guy said there were no other rooms available. Said second floor was smoking floor and we are on the fourth. Hoping breakfast is good, because it's going to be a long smoky night...

We stayed here for the Western Carolina Open House. We booked through hotwire. We may have been abke to get the same price through the hotel if we asked. The previous reviews were mixed. I felt the hotel was better than the previous reviews within the last 3 months. The room was very comfortable and the staff was very nice. The basic room had a small fridge and mucrowave. The breakfast did not meet my dietary needs but seemed very good for the free breakfast. They had more than most Quality Inns. The bathroom needs a little upgrading. The night manager said they are working on finishing the upgrades. This is not a luxury hotel. People need to have realistic expectations. One recommendation that I suggest (for all hotels) is the new lamps with USB charging ports or extra outlets for people with medical equipment or other devices.

2807 Hwy 74 E Sylva NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located within 2 miles (3 km) of Harris Regional Hospital, Quality Inn is within 3 miles (5 km) of Heinzelmannchen Brewery. This 71-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's in the mountains and also near It's By Nature - A Gallery of Southern Crafts and Poteet Memorial Park.


Free continental breakfast is included with your stay. At the end of the day, relax with a drink at the bar/lounge.


The 71 rooms have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries.

Property features

Quality Inn features free WiFi in public areas, a meeting room, and a 24-hour business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 62 reviews