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Quality Inn

2.5 out of 5.0

Recent guest reviews

This hotel is located in the mountains of Western North Carolina, in a BEAUTIFUL area of the country and with the hotel sitting up on a small hill, makes for an incredible view of the surrounding mountains, just beautiful. The hotel itself is an older property, but very clean with nice furnishings in the room (multiple USB ports and plugs in the bedside table and desk - THANK YOU!!!), and the mattress is probably the best I have ever encountered at a hotel and pillows are nice too. Housekeeping staff seems to pay attention to detail, as each day, when I returned to my room, it was spotless. There was a mini-fridge and microwave in the room which was indeed appreciated. My room faced the highway, but it offered a view. The highway noise was minimal and didn't keep me from getting a quality nights sleep. At the front desk, Greta the manager is AMAZING, quite simply, she is INCREDIBLE. I witnessed her interacting with guest and being very attentive to them and what I found down right amazing is that she greeted guest by name and not just a check in but every time she encountered them. She is everything a company looks for when hiring management. Nathan and Robert who work the front desk were very nice and quite engaging as well; however I think they need to consider reassigning Janet because she was rude, short with her responses and always wearing a scowl. The other manager on property, Dennis Patel, almost caused me to cancel the remainder of my stay because he is one of the most hateful and rude customer service personnel I have ever met. I presented with a concern in my room and he was extremely short with me and when I asked a question, he raised his voice and snapped. When I stepped around the desk to get a cup of coffee, I could overhear he and Janet speaking negatively about me. I decided to wait until morning and see if someone else could resolve my issue, before deciding to stay or leave. I was happy to find Greta's smiling face at the front desk the following morning. I told her my room issue and she immediately apologized and assured me it would be corrected and within thirty minutes a nice young gentleman, Richard, had came in and fixed the issue. Let me tell you again, Greta is amazing. Because of the service I received from housekeeping and the impression made by Nathan, Robert and especially Greta, I would return to this property again and plan to, during the summer months. The only complaint, they don't switch up their breakfast variety as they serve the exact same thing every day. The young woman who works in breakfast however was soft spoken and very pleasant. Oh, there was a large wedding at the hotel while I was there and the hotel did a beautiful job decorating.

This was a very clean and seemed to be newly renovated. The interior had a open modern feel. Everyone was friendly and made my stay enjoyable. I'll have to say the best part was the bed. This was probably the most comfortable bed I've ever been in at any Choice Hotel. I even asked about them and the lady at the front desk said they'd been recently changed out. (I noticed some of the other reviews mentioned the beds too. I never noticed anyone smoking or that my room smelled of smoke but then again, I'm an ex-smoker of 25 years.) The rest of the hotel was your typical Choice Hotel and included the hot deluxe breakfast. If I ever travel through this part of NC again, I'll gladly stay at this Quality Inn. As a side note, the "Highest Point" in SC is a short drive and has a beautiful view.

i actually wrote a review on the choice hotel site & manager blamed all on 1-800/main reservation line vs taking any responsibility...when commenting back on his defensive remarks and copying all to main choice hotel site, remarkably, my review has not been posted. we booked two nights at this hotel - 12/24 and 12/25 because we were traveling with our pet and visiting my sister’s family who live in sylva, and my folks who had traveled from 7 hours away. i called 12/23 at 1103pm to make reservation - i called the direct hotel number (evidently, i screwed up, per manager vick patel, when choosing number one - or two? - for reservation). regardless, i made the reservation and wrote the confirmation number down - i, admittedly, made the mistake of not checking the email - since around midnight - or 0200 - the system does something to reset and the reservation was made for that night, 11/23, although there was only one hour (well less) left 11/23 and we were four hours away. when we arrived at 5p the next day, christmas eve, the gentleman at the desk could not find our reservation....until i gave him our confirmation number. that is when he told us we had been a “no show” for the night before/that day. he, very kindly, gave us a room and said he would get straightened out with the manager later. the next morning, christmas day, housekeeping knocked to ask how soon we would be checking out. my husband called the front desk and explained the mixup from day before and that we were registered for two nights but the (female) clerk would not budge. he asked her to please check with the manager. she did, called back and said we had to check out. period. my husband then, said, “it’s christmas for god’s sake, have a heart!” no go. this is after only being in the room <12 hours and our dog never barked once (unlike the two across the hall). my husband said he would go down and try to pay for a third night - which i refused...although being in the room less than 12 hours, my head was about to explode from the amount of cigarette smoke in the hotel as well as the deodorizer/perfume they use to cover the cigarettes and/or pet accidents. we packed our bags and left. (a side note - i have stayed at this site a handful of times, over ten years or so - it has changed hands a few times, was “sylva inn”, as well as other names. the “quality” has been slowly decreasing.) vick patel responded if we had spoken to management on christmas day, they could have helped us - well, supposedly we DID speak/work with management. i don’t know if they were trying to empty the hotel - evidently, according to the note in the bathrooms, the rooms are only serviced every. three days “to stay green” - so housekeeping wasn’t needed...? so what? sadly, it was a very rough trip, because of physical/medical issues i have - and still recovering because didn’t intend to drive the eight hours round trip like that - had physically needed the couple of days to rest - as well as spend with my family. if any saving grace, we JUST received our bill, 8 days later, after asking a few times, and were only charged for one night and no pet fee. i had searched airBNB for pet friendly spots - please please - if needing a place to stay with your pet - check out blue ridge or airBNB...and save yourself some grief. take care....

I booked our room on Priceline. Before I hit the "book now" button I had selected a room with 2 queen beds (travelers were myself, my husband and our 6-year-old daughter). NOTHING and I mean NOTHING stood out that would have alerted me that this was a smoking hotel and that I needed to make specific efforts to request a non-smoking room. I admit that when I received the confirmatory email, I did not access the link that was listed in the email. Had I looked at the link and read the fine print at the bottom I would have seen that the agreement between Priceline and this Hotel was that my reservation only guaranteed me a room that would be chosen at the complete discretion of the hotel. The fine print told me that I could call and request something, but such requests would be honored at the complete discretion of the Hotel. When we arrived at the hotel, we were advised that our room, which they could not change because the hotel was fully booked, would be a King room on the smoking floor. The clerk advised that when a guest books a stay at this hotel on-line the reservation automatically defaults to a smoking room. Wow. As it was midnight and we had sleeping child with us, we had no other reasonable choice but to accept the room....It was TERRIBLE. Everything smelled like smoke. The pillows smelled. The air quality was poor poor poor!!! The carpet had a film on it such that walking without shoes was not an option for us. We didn't dare turn on the heater because we knew it would only blow straight smoke into the room. The hallway was smokey (although the next morning it smelled like both Febreeze and smoke). When we arrived home the next day and opened our suitcase, the entire contents smelled of that room.I had to wash everything...Yuck. One bright spot is that based on this stay, it is fair to say she was so disgusted that she will never take up the habit of smoking.

I had such a Gr8 stay at the Quality Inn in Gatlinburg, Tenn, That I stayed in this Quality Inn. It's 17 miles from the Cherokee Casino & town so I only stayed one night. The memory foam mattress was one of the most comfortable I've slept on. The room had a sofa sleeper, large flat screen, tall mini fridge, coffee maker & microwave. The Breakfast had waffles, eggs sausage, fruit, yogurt etc. Lots to chose from! The pool was getting drained & covered that day even though it was 85 degrees. Always a good idea to ask when booking! I enjoyed my King bed! The room was clean. Only draw back was the big rip in the carpet and frayed sofa cushion from a previous 4- legged guest! Lol! Pet fee is $20.00 per night. Read my other review for Suggestion on pet friendly hotel near Casino with onetime $25.00 pet fee! Bed is not as comfortable and hotel not as nice so in hind site this is the better choice! Make sure to visit Bogarts Restuarant as well!

We stayed in late-July. A spur of the moment trip. Most of the hotels in Cherokee were booked up. Luckily we booked ahead of time as lots of people were calling and there was limited availability and the price was quickly going up. The hotel is dated. The staff at check-in was very helpful. The hotel is located off Highway 74 - the entrance comes up quickly so pay attention and be on the lookout for the driveway. We did report some issues with the shower and water all over the floor that the check-out staff seemed unconcerned about. She was arguing with guests in front of us about how their room hadn't been cleaned in at least a day. She was rude to the guests and then with our experience next realized she just seemed to be like that to everyone. Maintenance staff were at the check-out desk and she conveyed our concern to them but in a manner that seemed to imply she wasn't concerned and it wouldn't be taken care of. Overall it was an ok stay.

The people who work here are very nice and honest and friendly. The beds are comfy. The hallways and overall interior is dated but slowly getting a makeover. The water pressure is good but the bathroom I was in was old and felt it. For the price it was a bit much but the laws of supply and demand exist. I just hope they keep making it into a solid three star as right now it teeters on three. The pet thing is probably nice for people with pets but you smell them everywhere. Not much you can do about that because while some pet owners are good with hygiene for their pet and knowing about etiquette, others seem to think letting their pet pee anywhere is just what happens and the natural smell of an animal is an aphrodisiac or something..

I researched hotels online for 3 days, i looked on booking and direct websites. i found this hotel, i read reviews and called the front desk directly. i saw a king room with sleeper sofa on and called the front desk because i needed pet friendly and i wanted to make sure i could have my dog in that room. the price he gave me was only a few cents more then what i saw on booking so i went ahead and booked the room with him. i told him i needed a room with one king and a sofa that was pet friendly. the man assured me i was getting just that. when we arrived i went to check in. the hotel seemed nice. checkin was fairly simple. we went to our room and started to settle in when i noticed an awful noise. i am still not sure what the noise was but it happened every 3-5 mins the whole 2 night stay!! for the first few hours i let it go but when we returned back to the room later that night and it was still occurring i figured it was time to tell the front desk staff. when calling down to the front desk the lady was not very nice and said she wasnt sure what it was but she would talk to the manager and see if we could be moved. i never heard from the manager. the next morning i called down to the front desk to speak with the manager and was told they was away from the desk but would call me back. i left my cell number with them. we went out for the day and i never got a call from the manager. when we got back to the hotel i went to the front desk myself. i spoke to someone who claimed to be a manager on duty. i told her my issues. the first being not having a sofa in my room, next the noise level in my room, and third was the shower head falling out of the wall. she assured me that the manager would call me within the hour and they would fix all the issues. no surprise, i never heard from the manager. i went back to the front desk and the lady told me she spoke with the manager and that they would be discounting my stay. since checking out and coming back home the charge has been posted to my account and there has not been a refund to my card. i am very disappointed in the level of service i received at this hotel! i would love to be contacted by management at some point soon to maybe still fix the issues i had while at their hotel!!

Property is showing a little age, but adequate for a rest stop. Stayed here for the 2017 Solar Eclipse. We stayed for two nights. Property allowed us to bring our two dogs along on the trip. Front desk and food prep employees are friendly and courteous. Single elevator is very slow and serves four floors. Parking is limited when at capacity. The outside pool was a relief from the heat.

I don't have much to say about this place other than it is very average. Rooms were clean. Hall carpets were stained. Overall condition of the hotel was about a 7.5. Ice machine was on the third floor and had a coin slot on it which looked like it was a pay machine. Turns out that it was in fact free. Looks like the owners purchased a bunch of furniture and equipment used. But I am just guessing here. Staff was friendly but some spoke little English. For a Choice Hotel, it was just average.

2807 Hwy 74 E Sylva NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located within 2 miles (3 km) of Harris Regional Hospital, Quality Inn is within 3 miles (5 km) of Heinzelmannchen Brewery. This 71-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's in the mountains and also near Poteet Memorial Park and Country Side Bowling Lanes.


Free continental breakfast is included with your stay. At the end of the day, relax with a drink at the bar/lounge.


The 71 rooms have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries.

Property features

Quality Inn features free WiFi in public areas, a meeting room, and a 24-hour business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

50.0% of guests recommend this hotel

Total of 71 reviews