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Quality Inn

2.5 out of 5.0

Recent guest reviews

I had such a Gr8 stay at the Quality Inn in Gatlinburg, Tenn, That I stayed in this Quality Inn. It's 17 miles from the Cherokee Casino & town so I only stayed one night. The memory foam mattress was one of the most comfortable I've slept on. The room had a sofa sleeper, large flat screen, tall mini fridge, coffee maker & microwave. The Breakfast had waffles, eggs sausage, fruit, yogurt etc. Lots to chose from! The pool was getting drained & covered that day even though it was 85 degrees. Always a good idea to ask when booking! I enjoyed my King bed! The room was clean. Only draw back was the big rip in the carpet and frayed sofa cushion from a previous 4- legged guest! Lol! Pet fee is $20.00 per night. Read my other review for Suggestion on pet friendly hotel near Casino with onetime $25.00 pet fee! Bed is not as comfortable and hotel not as nice so in hind site this is the better choice! Make sure to visit Bogarts Restuarant as well!

We stayed in late-July. A spur of the moment trip. Most of the hotels in Cherokee were booked up. Luckily we booked ahead of time as lots of people were calling and there was limited availability and the price was quickly going up. The hotel is dated. The staff at check-in was very helpful. The hotel is located off Highway 74 - the entrance comes up quickly so pay attention and be on the lookout for the driveway. We did report some issues with the shower and water all over the floor that the check-out staff seemed unconcerned about. She was arguing with guests in front of us about how their room hadn't been cleaned in at least a day. She was rude to the guests and then with our experience next realized she just seemed to be like that to everyone. Maintenance staff were at the check-out desk and she conveyed our concern to them but in a manner that seemed to imply she wasn't concerned and it wouldn't be taken care of. Overall it was an ok stay.

The people who work here are very nice and honest and friendly. The beds are comfy. The hallways and overall interior is dated but slowly getting a makeover. The water pressure is good but the bathroom I was in was old and felt it. For the price it was a bit much but the laws of supply and demand exist. I just hope they keep making it into a solid three star as right now it teeters on three. The pet thing is probably nice for people with pets but you smell them everywhere. Not much you can do about that because while some pet owners are good with hygiene for their pet and knowing about etiquette, others seem to think letting their pet pee anywhere is just what happens and the natural smell of an animal is an aphrodisiac or something..

I researched hotels online for 3 days, i looked on booking and direct websites. i found this hotel, i read reviews and called the front desk directly. i saw a king room with sleeper sofa on and called the front desk because i needed pet friendly and i wanted to make sure i could have my dog in that room. the price he gave me was only a few cents more then what i saw on booking so i went ahead and booked the room with him. i told him i needed a room with one king and a sofa that was pet friendly. the man assured me i was getting just that. when we arrived i went to check in. the hotel seemed nice. checkin was fairly simple. we went to our room and started to settle in when i noticed an awful noise. i am still not sure what the noise was but it happened every 3-5 mins the whole 2 night stay!! for the first few hours i let it go but when we returned back to the room later that night and it was still occurring i figured it was time to tell the front desk staff. when calling down to the front desk the lady was not very nice and said she wasnt sure what it was but she would talk to the manager and see if we could be moved. i never heard from the manager. the next morning i called down to the front desk to speak with the manager and was told they was away from the desk but would call me back. i left my cell number with them. we went out for the day and i never got a call from the manager. when we got back to the hotel i went to the front desk myself. i spoke to someone who claimed to be a manager on duty. i told her my issues. the first being not having a sofa in my room, next the noise level in my room, and third was the shower head falling out of the wall. she assured me that the manager would call me within the hour and they would fix all the issues. no surprise, i never heard from the manager. i went back to the front desk and the lady told me she spoke with the manager and that they would be discounting my stay. since checking out and coming back home the charge has been posted to my account and there has not been a refund to my card. i am very disappointed in the level of service i received at this hotel! i would love to be contacted by management at some point soon to maybe still fix the issues i had while at their hotel!!

Property is showing a little age, but adequate for a rest stop. Stayed here for the 2017 Solar Eclipse. We stayed for two nights. Property allowed us to bring our two dogs along on the trip. Front desk and food prep employees are friendly and courteous. Single elevator is very slow and serves four floors. Parking is limited when at capacity. The outside pool was a relief from the heat.

I don't have much to say about this place other than it is very average. Rooms were clean. Hall carpets were stained. Overall condition of the hotel was about a 7.5. Ice machine was on the third floor and had a coin slot on it which looked like it was a pay machine. Turns out that it was in fact free. Looks like the owners purchased a bunch of furniture and equipment used. But I am just guessing here. Staff was friendly but some spoke little English. For a Choice Hotel, it was just average.

What we thought was a very nice room turned out to be a very noisy room. During the night and especially in the morning you could tell when the elevator was running. Breakfast there was good. would probably stay there again if I knew I could get a room away from the elevator.

I hadn't stayed at a Quality Inn for quite awhile. I had a bad experience a few years ago, and was reluctant to try again. I was looking for a hotel close to the Blue Ridge Parkway and decided to take a chance. I was very happy with my choice! The room rates were very reasonable. Room was very nice and clean and comfortable. Very little outside noise was heard even though my room faced the highway. The staff was very friendly and helpful in all aspects, even provided old towels to wipe down my motorcycle in the mornings. Plus, the breakfast was more than satisfying enough. The pool was also in great condition, and nice to soak at the end of the day. I plan on returning, hopefully soon.

We were not intending to stay here, but our car died on the highway and needed to be towed for repairs. We also had our dogs with us (neither has stayed in a hotel before). The towtruck drivers called hotels to find a pet friendly one and the Quality Inn was it. They even checked that there were rooms available and got us the rates. Anyway, so the towtruck folks were awesome (AAA Ridgecrest Towing, if anyone is interested and Aaron and Joseph helped us). The front desk woman was fantastic (I am horrible and cannot recall her name, I believe it began with a G). This was a very stressful situation with the car breakdown and the dogs, but she was really great and it really reduced the stress. She quickly got us a room and on the ground floor (which is nice when you have dogs). She gave us all the info for the hotel, offered to get us ice if we needed it, and was just kind and understanding about our stressful situation. Other employees were very nice, said hello and good morning and what not. The hotel is very clean and it has a nice little outdoor pool (sadly we did not have swimsuits). I have stayed in many hotels and have to say the bed is one of the most comfortable, if not THE most comfortable, I have slept in. Anyway, overall a really nice experience and at a very good price, especially with a decent spread for breakfast which was included in the price. We also ended up renting a car because our car needed more extensive work and it all could have been a big mess, but it really wasn't because of the hotel employees.For that, we are grateful.

Location was good, right off highway, but no noise from road or traffic. Hotel had recent upgrades, very nice, clean and fresh feeling. On check in found large family groups also coming in, softball tournament in town, all young girls. We never even knew they were all there, no noise in rooms, pool was open after storm, a lots of girls in pool were all well behaved and we all had a pleasant time. Breakfast spread was great, lots of food choices for all. We had a good short stay. Will return.

2807 Hwy 74 E Sylva NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located within 2 miles (3 km) of Harris Regional Hospital, Quality Inn is within 3 miles (5 km) of Heinzelmannchen Brewery. This 71-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's in the mountains and also near It's By Nature - A Gallery of Southern Crafts and Poteet Memorial Park.


Free continental breakfast is included with your stay. At the end of the day, relax with a drink at the bar/lounge.


The 71 rooms have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries.

Property features

Quality Inn features free WiFi in public areas, a meeting room, and a 24-hour business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 67 reviews