Quality Inn

OK. So normally I find myself to be super-critical of hotels, but these folks are an exception. Older property but well-kept and clean. So I'm driving a charter bus for a track team. By the time we got to the hotel, every insect for five states was smeared on my windshield. 🦋🐝🐞. I get up the next morning and asked at the desk if I might be able to find a brush and some water. The next thing I know, the guy at the front desk is with me out in the parking lot helping me clean the windshield on the bus and even showing me a trick to get it off with WD40. I've stayed in a lot of places and I have NEVER seen that kind of help before. I'm sure there are places that are fancier and newer and not right beside a busy road, but these folks won me over. Decent breakfast, good Internet, and, by the way, a mattress that I wanted to throw on the bus and take home with me. Thank you, Quality Inn Sylva, for a wonderful stay. Nicely done.

Stayed one night for open house at Western Carolina University. Room was very nice looking and had all the amenities. But smelled smoky. Now, I have the nose of a bloodhound, and smell things before other people do, but it was my daughter who smelled it first. Desk guy said there were no other rooms available. Said second floor was smoking floor and we are on the fourth. Hoping breakfast is good, because it's going to be a long smoky night...

We stayed here for the Western Carolina Open House. We booked through hotwire. We may have been abke to get the same price through the hotel if we asked. The previous reviews were mixed. I felt the hotel was better than the previous reviews within the last 3 months. The room was very comfortable and the staff was very nice. The basic room had a small fridge and mucrowave. The breakfast did not meet my dietary needs but seemed very good for the free breakfast. They had more than most Quality Inns. The bathroom needs a little upgrading. The night manager said they are working on finishing the upgrades. This is not a luxury hotel. People need to have realistic expectations. One recommendation that I suggest (for all hotels) is the new lamps with USB charging ports or extra outlets for people with medical equipment or other devices.

I walked in and was greeted by Greta. She didnt use common customer service courtesy words such as Please and Thank you, she didnt greet you when you walked in. It was "I need your id and CC." "Sign here." "Here is your room key." etc instead of "Hi how are you today, may i have your card please, Thank you, here is your key enjoy your stay." She didn't smile, and came off abrasive or as someone who likely hates their job. When I got to the top floor with my belongings my key card didn't work, I had to go back downstairs and get another one, which upon returning to my room STILL didn't work. I went through this process twice because Greta was "forgetting to hit a button." (Said the other employee who finally just met me at my room with the 3rd replacement key. Upon entering the room I noticed everything was older and it smelled musty. The floor hadn't been vacuumed. The bed had a sunken in look to it. I was exhausted after traveling and went to go lay on the bed and was appalled to see that the bed cover (duvet) was literally covered in stains. It looked like someone had been sitting on the duvet eating greasy food and spilling it all over it for a month. (see photos) I pulled it back and noticed that while the rest of the bedding wasn't as bad, there was some residue I flaked off with my nail, and other stains on the rest. I politely asked the front desk to change the bedding that it was soiled, and the new evening staff was very pleasant and apologetic and said they would. We returned that night to a stack of sheets on the bed. I called and asked what happened when we returned they told me they could change the bed because there was an outfit and my laptop laid out (understandable). They ended up coming up to get the soiled bedding and I noticed they had only brought us one of the thin velour-ish type of generic blankets you will find at hotels. The worker took our down blanket and dirty linens, and 5 pillows, gave us clean sheets and no comforter just the thin blanket, and 2 pillows. He said they were out of pillows and comforters, but there was an extra one of the scratchy thin blankets in the drawer. He was nice about it, which I appreciate but this was still disappointing. The bed was so uncomfortable I couldn't get to sleep for hours and I am having residual back pain as a result of the poor quality. The next day we went to shower and I noticed the shower curtain wouldn't stay closed. They had a arched outwards style bar installed that was broken and was just hanging down in a downward curve so that the curtain fell down towards the middle of the bar. When I tried to change the shower head setting the shower nozzle pulled out of the wall, it wasnt attached. Some of the furniture was broken or chewed up. The TV was new back in 1997. The light didn't work on the wall. Dead bugs in the window sill. Just the kind of stuff you'd expect from really low quality motels, not ones that you pay $185/night for. Oh and I thought the elevator was going to close on me, it was a pretty forceful stop to get it to not shut on you- which caused us to notice the elevator inspection sheet hanging up, which hasn't been inspected in almost two years. The staff with the exception of Greta was great (as much as they could be with what they were working with) I appreciated their politeness and effort, which is the only reason I gave this review a 2 instead of a 1. Sorry guys, but someone needs to approve new beds, TVs, and some basic upgrades to this place. Its unfair to the employees who care and have to serve us who stay at this hotel.

We traveled to western North Carolina to see a football game and booked a room at this Quality inn. The hallways smelled like cigarette smoke. Our bathroom sink drain pop up was not functioning (it was unattached to the rod to lift or lower it) and when we called the front desk we were told that it would be the next morning before anyone could fix it. I managed to pull it out so we could brush our teeth and not have to rinse in the shower. All the towels smelled like smoke. When the desk agent asked us how our stay was and we informed him of our dissatisfaction he just looked at us with a blank stare.

We stayed here as recommended by the University for a weekend program. We received a discount as well as a waver of the dog fees since this was a dog training with the university. The inn is very accommodating for dogs. They have a dog area and a 'poop' bag dispenser and receptacle. The motel is right off the highway and easy to find. A short hop to downtown Sylva as well as the University. Our room was spacious and very clean. Well maintained. For me, I always look for number of outlets for my vampire electronics! There were many electrical outlets and very conveniently located by the couch, the bed and the desk. The bedside lamps also had extra outlets. Bravo. The room had a microwave AND a fridge which was important to us since we had dog food that needed refrigeration and the freezer part could rejouve the ice packs for our cooler. Our late check-in person was very nice. Restaurants and grocery stores are abundant (not within walking distance) but within 5 miles. Breakfast comes with the room and, though not gourmet, was much better than just boxes of cold cereal and celo-wrapped sticky buns normally found in chain motels. There was a waffle station and warm biscuits and sausages. And yes, also cold cereal. Yogurt, bagels, breads and fixings, non-celo muffins, and hard boiled eggs. The coffee was good and fresh. The hotel accommodates both smokers and non-smokers and it is not clear how they deal with smoking vs non-smoking rooms. Our room didn't have a 'non-smoker' sign on it though other rooms did. I'm sensitive to tobacco smoke and didn't really feel our room had a smoker in there before us. The elevator did reek with smoke one evening. Beyond that our floor was pleasant. We will not hesitate to stay here again.

I stayed at Quality Inn in Sylva NC for WCU family weekend in October, 2016. On arrival, there was trash in our room trashcan, the refrigerator did not work and was full of water. I had to go down a floor for ice, it had a box tv AND I killed 2 bugs during my stay. The breakfast was ok but not great. The front desk help only told me they would pass the information along to someone HIGHER-UP?? They were not able to do anything. My son will be attending WCU for 4 years so I will be in the area for many times to come. I will never stay at this Quaility Inn again. And I mean NEVER!!

I stayed here for two nights on an emergency basis. I booked a same day reservation, then went to the hotel at 10:00 a.m. to see if I might check in earlier than 3:00 p.m. I was told that I could check in immediately for an extra fee, or that I could return at 1:30. I chose the latter. I was given a choice of rooms and selected a first floor room. It was quite clean and contained two queen beds along with a microwave and fridge that I did not expect. This is a 30-year-old facility in which I previously stayed many years ago. It does not have a dated appearance and the room seemed to have been freshly painted. The bathroom was well stocked with shampoo, conditioner, lotion and a shower cap. There was no remote for the TV, which we reported on our departure. WIFI was adequate. My husband advised that he had to go to the third floor for ice. There are a few vending machines in the lobby. Bed and pillows were comfortable. Breakfast was substantial, with sausage links, egg patties and biscuits. There was also a choice of two cold cereals, waffles, oatmeal and grits, boiled eggs, yogurt, fresh fruit, bagels, pastries, toast, and the usual juices, along with condiments such as jelly, cream cheese and peanut butter. Breakfast began at 6:00 a.m. and there was ample seating. The hotel accommodates workers in the trades and there are signs at the entry requesting that boots be cleaned, with boot brushes available at the door. However, the hotel did not seem to be anywhere near full and the lobby was spotless. A free USA Today newspaper and a candy dish on the front counter are nice touches. Customer service was very helpful and friendly. I think the hotel is a great value for the price -- the AARP rate was $79.19, compared to $129 for its newer sister Comfort Inn a few miles away. I have stayed at that facility as well and would say that they are comparable. I already have a reservation for another stay at the Quality Inn.

This is the 3rd hotel we've stayed in in this area since we became Catamount parents. The rooms are dated & the furnishings are a bit on the cheaper side but the room, etc. is clean, the breakfast area is nice enough and appears to be clean as well. The pool (outdoors) is quite nice and there is a sitting area adjacent to the pool deck. The sitting area can be used for breakfast seating/eating but we used it to do computer work while our daughters swam in the late afternoon/early early. We also used the sitting area for our evening dinner (pizza). Overall I feel that the hotel is on the discount side but the price point is accordingly priced. The rooms all open to interior hallways which is nice for safety. It is pet friendly (at time of this writing) so keep that in mind. We are a pet family but we don't always consider pet friendly hotels/motels a good thing. It's pot-luck as to if you end up near a pet that barks a lot!