Very helpful & friendly staff. Very clean & modern.
Stayed one night. Room was clean and quiet. You can hear the trains passing, but not a big deal. Check-in was simple, and front desk accommodated our request for a quiet room. Area around hotel is fine, close to campus, easy parking.
Overall our brief stay was a nice one. However, though a non-smoking hotel, there was a strong cigarette smoke odor in our room. Also, we feel $50.00 pet fee is pretty steep, especially for one night. We spent 5 nights at our destination and the pet fee was half of what we paid at this hotel.
Getting housekeeping done in my room was difficult. Getting it done properly was nearly impossible. A clean room is a basic, expected service in any hotel room. In a Hilton, it should be invisible and not require multiple requests to management for performance. Not only was my room housekeeping an issue, but their was a bag of trash sitting in the ice machine room that I reported to the front desk on the day of my arrival, and daily after that. That bag, filled with fast food refuse, sat there in plain sight until I placed it in the can adjacent to the elevator on the 5th night of my stay. It was beginning to stink. Adding insult to injury was the 4" square message label affixed to the bath room mirror with the title "Customize Your Clean" (Note to bone headed Hilton Execs: anything less than complete, perfect housekeeping is construed by the seasoned traveler as a reduction in service which should be matched by a commensurate reduction in price, not marketed as a benefit! How tacky! Barron must be rolling in his grave!) The label goes on: "For your comfort, we want your stay to be as undisturbed as possible, so we will only provide housekeeping upon your request". What market research revealed to Hilton that customers find a clean and freshly serviced room disturbing? It sounds more like a horrible concept developed by a mid level exec in accounting to slow the Covid bleeding. Trying to sell this reduction in service as a benefit is an insult to the customer.
The room was very clean and the staff was friendly.
Excellent hotel and room stay. We felt safe in the area. The hallways were quiet and we didn't hear any neighboring rooms. The carpet, linens and bathroom was clean. The bed was comfortable and the staff was friendly.
clean room and convenient ! There was some machine noise in the room. Otherwise it's a good experience.
We reserved two queen beds and at check in we were told there was only a king bed available.
Very easy access, very clean facility, kind and helpful staff.
I liked the location. The front staff was very friendly, even at the late hour I checked in!
Got in late and had a short but pleasant stay. Had room service-great and a problem with the iron broad- fixed.
Nice rooms, location, Restaurant and bar Across the street from UIUC Memorial Stadium and surrounding stores and variety of restaurants
This hotel wasn't plush or spanking new, but it was clean and comfortable and the staff was very friendly. Add to that, it was conveniently located to Champaign's downtown - not close enough to walk, but a short drive away. Moreover, we got the same room rate for three adults that we would have paid for two and no extra charge for the rollaway. Rollaway stood on end and did not fold, but that made it more comfortable than most. Cons: Designer didn't think through last reno on the bathroom vanity counter. Could seriously bang a hip! (We marked it with trash cans so as to not run into at night.) Would recommend they have granite specialist round it off until next reno. Also, we had to close the blackout curtains with a safety pin or it would have let in an unacceptable amount of light. Minor issues which we overcame. Breakfast was not free - $7.99 for cold, $12.99 for hot, but we went next door for cold brew coffee and scones.
Great stay here. Beyond clean and comfortable. My new home in Champaign, IL.
University of Illinois at Urbana-Champaign is a short stroll from Hilton Garden Inn Champaign/Urbana, and other popular attractions like State Farm Center are within a couple of miles (3 km). This 99-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
The 99 rooms have an array of amenities, including iPod docks, microwaves, and refrigerators. 49-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are other standard amenities.
Guests staying at Hilton Garden Inn Champaign/Urbana enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a conference center, a 24-hour business center, and express check-in.
Very helpful & friendly staff. Very clean & modern.
Stayed one night. Room was clean and quiet. You can hear the trains passing, but not a big deal. Check-in was simple, and front desk accommodated our request for a quiet room. Area around hotel is fine, close to campus, easy parking.
Overall our brief stay was a nice one. However, though a non-smoking hotel, there was a strong cigarette smoke odor in our room. Also, we feel $50.00 pet fee is pretty steep, especially for one night. We spent 5 nights at our destination and the pet fee was half of what we paid at this hotel.
Getting housekeeping done in my room was difficult. Getting it done properly was nearly impossible. A clean room is a basic, expected service in any hotel room. In a Hilton, it should be invisible and not require multiple requests to management for performance. Not only was my room housekeeping an issue, but their was a bag of trash sitting in the ice machine room that I reported to the front desk on the day of my arrival, and daily after that. That bag, filled with fast food refuse, sat there in plain sight until I placed it in the can adjacent to the elevator on the 5th night of my stay. It was beginning to stink. Adding insult to injury was the 4" square message label affixed to the bath room mirror with the title "Customize Your Clean" (Note to bone headed Hilton Execs: anything less than complete, perfect housekeeping is construed by the seasoned traveler as a reduction in service which should be matched by a commensurate reduction in price, not marketed as a benefit! How tacky! Barron must be rolling in his grave!) The label goes on: "For your comfort, we want your stay to be as undisturbed as possible, so we will only provide housekeeping upon your request". What market research revealed to Hilton that customers find a clean and freshly serviced room disturbing? It sounds more like a horrible concept developed by a mid level exec in accounting to slow the Covid bleeding. Trying to sell this reduction in service as a benefit is an insult to the customer.
The room was very clean and the staff was friendly.
Excellent hotel and room stay. We felt safe in the area. The hallways were quiet and we didn't hear any neighboring rooms. The carpet, linens and bathroom was clean. The bed was comfortable and the staff was friendly.
clean room and convenient ! There was some machine noise in the room. Otherwise it's a good experience.
