It was cheaper than most places, but you get what you pay for. The room wasn't very clean. Floors very dirty, and doesn't look like it's been dusted recently. However, the bed was comfortable.
We stayed one night — check in/out was efficient, staff members were welcoming
The people at the front desk were polite and helpful. The breakfast was marginal.
My husband and I stayed one night with our dog — our room was very comfortable and clean; check in very efficient
dislike: Check in receptiin booked " disabked access room" by mistaje requested upper floor, was placed in ground floor..asked to go to upper floor, sane price, front dek at receotiin refused coz ny original request was fir " acess room" No flexibility no acommodation if custmor request even when rooms on 3rd floor are availabke with no price change SHAME...
The staff member just looked up at me and stared without even greeting me. I told her I was her to check in. Her reply, “Name?” Brusque the entire conversation with no smile, welcome, or thank you for staying with us. Breakfast was barely more than continental breakfast. The only thing healthy was yogurt, and the sign limited each guest to 1 infant sized package. They must have figured that the waffle machine with a long line should have made up for the rest.
We stayed one night and left early in the am so did not go to breakfast. Room was clean , updated and quiet. We appreciated that we could have our dog in the room for a small fee.
I had stayed here before. It was a decent stay. This time, the room was dirty when I checked in (stains on the door, food particles on carpet). They did not take out the trash for two days when I was there, had to tell the manager. I stayed 3 nights, and received 1 piece of soap for the entire stay. They staff came every day but did not put more shampoo/conditioner as well. I was working whole day and forgot to ask. While checking out I asked for an email receipt, did not get it. Do not book this place if you can afford.
Dirty rooms, dead bugs and a horrible smell.
Clean but not updated. I spent $300 for one night. Pretty outrageous price for a two star hotel.
Close to campus
TV RECEPTION WAS NOT GOOD. No soap in the shower.
This property is definitely not worth the money. They charged $279 for one night- property is at best a low to mid level motel. Though they say it a smoke free property, there is an unmistakable odor of smoke in the room and some of the items in the room were yellowed. The water pressure was horrible in the shower. There was paint peeling. mattresses were very soft- appeared to be quite old. If you are comparing this to a Red Roof Inn- you're in the right ballpark. This is a cheap property that should be charging less than $149/night for what you receive.
Room was nice and clean. Bed was comfy. Checkin was good. Price was teasonable. Will stay there again. Decent cold breakfast. No complaints.
Within a short walk of Marketplace, Express Inn is within 2 miles (3 km) of Orpheum Children's Science Museum. This 95-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is served each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Change of towels is available on request.
Guests of Express Inn enjoy a gym, free WiFi in public areas, and a business center. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.
It was cheaper than most places, but you get what you pay for. The room wasn't very clean. Floors very dirty, and doesn't look like it's been dusted recently. However, the bed was comfortable.
Hello Joyce S, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Hello Will,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.
Hello Richard,Thank you so much for the incredible rating. We look forward to your next visit.
We stayed one night — check in/out was efficient, staff members were welcoming
Hi Richard,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!
The people at the front desk were polite and helpful. The breakfast was marginal.
Hello Ronald,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast and your insights regarding our front desk. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
My husband and I stayed one night with our dog — our room was very comfortable and clean; check in very efficient
Hi Richard,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!
Hello Alyssa,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
dislike: Check in receptiin booked " disabked access room" by mistaje requested upper floor, was placed in ground floor..asked to go to upper floor, sane price, front dek at receotiin refused coz ny original request was fir " acess room" No flexibility no acommodation if custmor request even when rooms on 3rd floor are availabke with no price change SHAME...
Hi Adam,I'm very sorry for your poor arrival experience. My sincere apologies you found our associate unhelpful. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.
The staff member just looked up at me and stared without even greeting me. I told her I was her to check in. Her reply, “Name?” Brusque the entire conversation with no smile, welcome, or thank you for staying with us. Breakfast was barely more than continental breakfast. The only thing healthy was yogurt, and the sign limited each guest to 1 infant sized package. They must have figured that the waffle machine with a long line should have made up for the rest.
Hello Stephen, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Hello robert,Thank you for leaving a 5-star review of our hotel! We appreciate your kind rating and are delighted to know that you had a wonderful stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back soon for another outstanding stay.