Hotels in Casa Rica

"Exceeded expectations. Nice amenities and room was comfortable. Lot of kids/families. Staff gave conflicting information about VIP perks, so double check."

"This was one of the worst hotels I have ever stayed at before; had it been a lower price range, I would adjust my expectations accordingly. The interior spaces (lobby, rooms, bar) are beautifully designed. However, most of the interactions I had with the staff were questionable at best. The pool was closed “for cleaning” for most of the day on a Saturday but then I was told by the same staff member that it was closed for a “private event”. The pool was the main reason I selected this property, so that we’d be able to easily access it with our spa visit. Instead they sent us to the pool on the completely other side of the property, which looked like a sad motel pool, bathroom was filthy. There’s no QR code/menu/phone number listed anywhere at the sad motel pool to be able to place a food order, so you just have to navigate it from the hotel website with the restaurant menu; you have to call the front desk to get connected to in room dining). It seemed like the person taking my order had no idea where this pool was located & asked me where it was. By the time we had lugged all of our bags to the second flr, we come to find the room keys were never activated. The stay seemed to be looking up when we got some great cocktails from the main bar in the lobby, but then come to find out when the pool finally reopened from the“cleaning/private party”, it took 45 min to get our drinks from the pool bar and they were incorrect. It was clear our server completely forgot to place the order"

"Flooring/carpeting in room was dirty. They need a good shampooing and/or replaced. Pools were unsupervised, so obnoxious teenagers take over the hot tubs and typical families cannot enjoy their time. This happened at least 3 times in different pools across the property. The pool decking and sidewalks throughout were filthy. This property is in dire need of a refresh and needs better routine maintenance. A power washer, power scrubber and a floor shampoo on a scheduled basis would go along way. Overall, the all staff were nice and helpful. We will pass on any future visits to this property. We will not be coming back to this resort "