Hotel somehow overbooked us and several others- not sure whose fault this was orbitz or Hilton! Expecting a room with 2 queens and a pullout for 6 of us and got stuck with a room with 1 bed and a pullout-so we had kids sleeping on the floor! Asked for extra blankets and pillows to salvage the night and make a place to sleep on the floor, and finally after 30 minutes got 1 thin blanket and no pillows! Overall a very bad experience
Newer and updated property but service is HORRIBLE. Staff makes lots of excuses of “why not”. Reserved 3 rooms, requested that they be all together and they would not change rooms because they were “already assigned”. Told to come back for additional keys. Our stay was 4 days and trash was not taken out AT ALL. Went downstairs and request 2 large trash bags, put all the trash in it and brought it to front desk (one was full and the other 3/4 full). The clerk said, “O wow” and I said “this is not acceptable”. Towels never replaced, floors not vacuumed. Pretty sure housekeeping logged the room as cleaned but obviously not. The utensils for the grill was not available. Floors in lobby filthy until the day of check out. Not anything like any Hilton property I have ever stayed in. If corporate would visit this property they would be very disappointed.
Home2 Suites by Hilton Cartersville is located within a few miles (5 km) of Allatoona Lake and Bartow History Museum. This 80-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center.
Free buffet breakfast is offered each morning.
All 80 rooms provide sofa beds, microwaves, and dishwashers. Guests can stay connected with free WiFi and wired Internet.
Built in 2016, the brand new Home2 Suites by Hilton Cartersville offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center and laundry facilities.
Hotel somehow overbooked us and several others- not sure whose fault this was orbitz or Hilton! Expecting a room with 2 queens and a pullout for 6 of us and got stuck with a room with 1 bed and a pullout-so we had kids sleeping on the floor! Asked for extra blankets and pillows to salvage the night and make a place to sleep on the floor, and finally after 30 minutes got 1 thin blanket and no pillows! Overall a very bad experience
Newer and updated property but service is HORRIBLE. Staff makes lots of excuses of “why not”. Reserved 3 rooms, requested that they be all together and they would not change rooms because they were “already assigned”. Told to come back for additional keys. Our stay was 4 days and trash was not taken out AT ALL. Went downstairs and request 2 large trash bags, put all the trash in it and brought it to front desk (one was full and the other 3/4 full). The clerk said, “O wow” and I said “this is not acceptable”. Towels never replaced, floors not vacuumed. Pretty sure housekeeping logged the room as cleaned but obviously not. The utensils for the grill was not available. Floors in lobby filthy until the day of check out. Not anything like any Hilton property I have ever stayed in. If corporate would visit this property they would be very disappointed.
