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Occidental Cartagena Resort - All Inclusive

3.5 out of 5.0

Recent guest reviews

It was a good trip in general. The hotel has very nice facilities. The food, especially breakfast and lunch is awful, but dinner is better. The liquor is very cheap quality. The staff is super friendly, the recepcionist was very accomodating. Great check in in general. This hotel is far away from the city of Cartagena in a beach called Manzanillo. A cab to the walled city and back is around 30 usd. The snacks are also bad. Anyway, they have to make better food in order to receive a better review.

I have in this hotel on a few occasions; love the rooms (deluxe suite with ocean view); the food is ok; plenty of choices. If you want to go to one of the ala carte restaurants, better do it earlier but it is worth this choice instead of the buffet. The beach is very clean, is private, quiet and SAFE; since they have a security guard at all times, you don't have to worry about losing your cell phone or wallet or camera. Unlike some of the beaches in downtown Cartagena (bocagrande). Love all the activities that the hotel offers throughout the day. The hotel is supposed to be a 5 star which is more like 4; if they want to keep it 5 star they should invest in improvements instead of letting it run down. I noticed the difference between this hotel 4 years ago and now.

We had great time would have been excellent with more food selection especially vegetarian items !

We usually stay at 4 & 5-star resorts and this was overall an excellent experience for it being a 3.5 star. This hotel was farther out from the main city, but only a 25-27 minute ride by (free) shuttle. The shuttle was easy to reserve; we were able to get on/off it without reservations all the time, but they would like for you to make a reservation the day before. We stayed in another hotel closer to the city prior to staying at Occidental and we became so irritated by harassment from vendors. Staying at this resort was truly a breath of fresh air and it was still fun to plan trips into the city then come back to our relaxing atmosphere. The food was great, I can’t imagine anyone complaining about going hungry/not having options, there was a wide variety and snacks served all throughout the day. The beach was nice and clean, although we didn’t spend much time there because we preferred the pool. The beds actually ARE HARD. And I mean HARD as in I DIDN’T KNOW IT WAS POSSIBLE FOR MATTRESSES TO BE MADE SO HARD! If you have any kind of sensitivities or back problems with hard mattresses, do not stay at this resort – you WILL be miserable. The booze was not my favorite, often giving me indigestion the day after I consumed more than 3 drinks, but the bartenders hook you up nonetheless. Overall I’d give this resort another visit for sure given the price, we had an amazingly relaxing time and great experience. DON'T FORGET to buy your photos from the Memories team! Solid B+ Resort!

Excelent place to rest, it is soo beautiful.... You'll love it!!

If you like to just sit at pool and in sun it is great. Nothing to do and far from other places. To get a shuttle bus from hotel is very hard. You must make reservations at least 1-2 days ahead and what time you leave and what time coming back. Coming back almost missed bus because signage was not adequate to see. Hotel was very musty moldy smelling. Beds are on hard slabs cement and mattresses seemed same. Going on beach you stay in certain area or security policio calls you back. lol Never here again,

is a great all inclusive hotel. staff really nice and carefully about all details.

This hotel is a good 40 mins away from everything. If this is your first time to Cartagena I would not stay here.

hotel was awful..food tasted like horrible...only one buffet and that was terrible...no internet service unless u r in front of the lobby....no 24 hours food service...only 2 bars and closed early...i highly recommend to stay the heck out of this hotel, not 5 stars...that is a joke..maybe 1 to 2 stars at best....please DONT STAY HERE....

Great hotel and overall staff, everyone extremely efficient and friendly. Even though the wedding didn't occur there, most of the 100 and something guests, from different parts of the world, Canada, USA, Chile and Slovakia, stayed there and they took care of that like experts they are. The hotel is far from downtown, about 20 min or 30 min with traffic, but is all worth it, you get to have a peaceful sleep without all the noise you would get in the center of all, and besides, they have free shuttles running quite often everyday, so it was never a problem. The activities they have for the whole family is quite good, the have zumba, movies for kids and adults, salsa/cumbia singer, water volleyball, etc.

This all inclusive was a solid 3 star. I have to say I was rather disappointed with the stay. I will try to list the pros and cons and objectively as possible. PROS: From a value perspective this hotel fits the scheme rather nicely. The price per night and included food, drinks, etc is very reasonable. The buffet offers quite a variety and you are greeted by a very accomodating staff eager to help you find whatever your looking for at the restaurant. The food is very delicious as well. CONS: I have probably stayed at over 100 hotels in my life. This was by far the worst bed I have ever slept in. It was sooo hard it literally hurt my back after a couple days. I had to get the maid to "double up" the comforters and sleep on top of them for the 5 days we were there. If you require internet connectivity this hotel is also not for you. They have "wifi" but it is horrible. Incessant disconnects, little bandwidth, and the fact that it tends to work on the beach as opposed to the rooms tells me that they probably have the repeaters facing in the wrong direction. Lastly, the "free" booze is not for the faint at heart. The brand is BOLS and you are guaranteed the worst headache of your life if you overindulge. Also, get use to the fleet of flies all over the same liquor bottles they are serving from. All in all the stay was average to below average. The food, staff, and beach made it a good experience outside.

Location is at a fair distance from the city in order to have privacy and clean private beach. Acomodations where pristine and the whole staff, beginnig with the Beverages and Food Manager where extremelly helpfull and friendly. Never received a NO to any request me made! Food was very good and we had a very nice romantic dinner at the beach. The only remark we would have would be the amount of mosquitos in the surroundings, take your repelent. Would sure come back and no doubt on recomend it!!!

Food was to salty spesialy at night time. Ocean was fantastik, clear and warm, beach was very clean and comfotable.

I went with a friend the hotel its self is a little far from the city but u have shuttles there and back at all times and if not 20 bucks will get u there in a taxi..the hotel is awsome the staff is awsome the beach was clean and right outsid. More of a family spot but u can still go with friends and get crazy i met some really cute colombian girls there ;). The staff was really cool helped us out with everything from planning trips to showing us around town.. Would most def go back on my next trip best hotel iv been to by far. The food was good not great but good u have food throgh out the day so you'll never go hungry...loved it!! Would recomend it to anyone

It was very pleasant experience...clean, new and inexpensive. I would repeat the experience. Although there was not enough people the first two nights for intertainment, a convention packed the hotel the last two nights and closed the specialty restaurant and entainment facilities. They warned me that there was poisenous snakes on the beach at night...a little disconserting.

Anillo Vial Vía Manzanillo del mar Km 4 Cartagena Bolivar

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Occidental Cartagena Resort - All Inclusive places you 1.1 mi (1.7 km) from Playa Manzanillo. This 3.5-star resort has 192 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and free in-room WiFi. It's on the beach and also within a 20-minute drive of La Boquilla Beach.


Dining

Free breakfast is included with your stay. There are ample dining options with 4 onsite restaurants, including Buffet La Palapa, which specializes in international cuisine. You can sip a beverage at the coffee shop/café.


Rooms

Occidental Cartagena Resort - All Inclusive's 192 air-conditioned rooms provide furnished balconies, minibars, and safes. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

Occidental Cartagena Resort - All Inclusive features an outdoor pool, a children's pool, and a health club. You can take advantage of free parking, along with a free shopping center shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this all-inclusive resort include a sauna, an outdoor tennis court, and a rooftop terrace.

Guest reviews for Occidental Cartagena Resort - All Inclusive

Everyone (4) Couples (5) Business (1) Family (2) Other (2) Friends (1)
4

nice small resort

Everyone

It was a good trip in general. The hotel has very nice facilities. The food, especially breakfast and lunch is awful, but dinner is better. The liquor is very cheap quality. The staff is super friendly, the recepcionist was very accomodating. Great check in in general. This hotel is far away from the city of Cartagena in a beach called Manzanillo. A cab to the walled city and back is around 30 usd. The snacks are also bad. Anyway, they have to make better food in order to receive a better review.

By , from Barranquilla on Oct 2, 2017

Review comment responded on Oct 10, 2017

Dear guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. The hotel is located in Manzanillo del mar, a coastal and tourist area 30 minutes approximately to downtown, which the hotel offers the shuttle commute service for free, that works since the morning until midnight. For our guest comfort this must be booked, it can be booked with one day in advanced. As you say we also have a private commute whit a standard rate according to the route you are heading to. Our restaurant buffet “La Palapa” have 15 cycles menus which are just repeated twice monthly in the buffet service , what we must add the fact that right now our A&B department is making new designs for the menus, with the purpose to give them a more variety. From the bottom of our heart we wish to have the opportunity to attend you again with the best of our service, and the Colombian hospitality, in the manner of we hope can you enjoy each and every one of this improvements. We are working everyday to improve our service and give to our guest a better quality of them. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

4

very safe, nice and quiet beach

Everyone

I have in this hotel on a few occasions; love the rooms (deluxe suite with ocean view); the food is ok; plenty of choices. If you want to go to one of the ala carte restaurants, better do it earlier but it is worth this choice instead of the buffet. The beach is very clean, is private, quiet and SAFE; since they have a security guard at all times, you don't have to worry about losing your cell phone or wallet or camera. Unlike some of the beaches in downtown Cartagena (bocagrande). Love all the activities that the hotel offers throughout the day. The hotel is supposed to be a 5 star which is more like 4; if they want to keep it 5 star they should invest in improvements instead of letting it run down. I noticed the difference between this hotel 4 years ago and now.

By , from New York on Jul 6, 2017

Review comment responded on Jul 10, 2017

Dear Guest From the general management and all the employees who Works at Hotel Estelar Grand Playa Manzanillo we would like to say thanks for your comments, they are valuable for us. We also want to be grateful for you taking some time to let us know about how was your experience with us. As our guest satisfaction is a priority for us, we would like to make our check- in and check out shorter than it currently is, but unfortunately, when it’s the first time to the client in the hotel we must ask for some specific information and give to them the full help desk. Sometimes the customer wants to hear the information again even if is not their first visit to the hotel. What It related to the check- out, the agility of this will depends if the guest has extra charges pending to pay or not. But we appreciate you let us know this, so we will be checking what facts can we do faster. We are sorry to hear you feel that we had make no improvement during the years, but we are grateful for know so we can keep working on it. We hope have the chance to attend you again, and you can enjoy this changes made for your satisfaction. Best regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

4

nice venue- be excellent with better trained staff

Everyone

We had great time would have been excellent with more food selection especially vegetarian items !

By on Mar 25, 2017

5

wonderful 10-day trip!

Everyone
Sunset at the beach Sweet cat Pretty tree near the lobby Sunset view from the room

We usually stay at 4 & 5-star resorts and this was overall an excellent experience for it being a 3.5 star. This hotel was farther out from the main city, but only a 25-27 minute ride by (free) shuttle. The shuttle was easy to reserve; we were able to get on/off it without reservations all the time, but they would like for you to make a reservation the day before. We stayed in another hotel closer to the city prior to staying at Occidental and we became so irritated by harassment from vendors. Staying at this resort was truly a breath of fresh air and it was still fun to plan trips into the city then come back to our relaxing atmosphere. The food was great, I can’t imagine anyone complaining about going hungry/not having options, there was a wide variety and snacks served all throughout the day. The beach was nice and clean, although we didn’t spend much time there because we preferred the pool. The beds actually ARE HARD. And I mean HARD as in I DIDN’T KNOW IT WAS POSSIBLE FOR MATTRESSES TO BE MADE SO HARD! If you have any kind of sensitivities or back problems with hard mattresses, do not stay at this resort – you WILL be miserable. The booze was not my favorite, often giving me indigestion the day after I consumed more than 3 drinks, but the bartenders hook you up nonetheless. Overall I’d give this resort another visit for sure given the price, we had an amazingly relaxing time and great experience. DON'T FORGET to buy your photos from the Memories team! Solid B+ Resort!

By , from Alexandria, VA on Jan 26, 2017

5

awesome vacations

Couples

Excelent place to rest, it is soo beautiful.... You'll love it!!

By on May 4, 2015

1

boring

Couples

If you like to just sit at pool and in sun it is great. Nothing to do and far from other places. To get a shuttle bus from hotel is very hard. You must make reservations at least 1-2 days ahead and what time you leave and what time coming back. Coming back almost missed bus because signage was not adequate to see. Hotel was very musty moldy smelling. Beds are on hard slabs cement and mattresses seemed same. Going on beach you stay in certain area or security policio calls you back. lol Never here again,

By on Dec 2, 2014

5

great experience

Couples

is a great all inclusive hotel. staff really nice and carefully about all details.

By on Nov 10, 2014

3

too far away from everything

Singles

This hotel is a good 40 mins away from everything. If this is your first time to Cartagena I would not stay here.

By on Oct 23, 2014

1

unhappy american tourist from new jersey

Families

hotel was awful..food tasted like horrible...only one buffet and that was terrible...no internet service unless u r in front of the lobby....no 24 hours food service...only 2 bars and closed early...i highly recommend to stay the heck out of this hotel, not 5 stars...that is a joke..maybe 1 to 2 stars at best....please DONT STAY HERE....

By on Aug 2, 2014

4

peaceful location. perfect for planning a wedding....

Families

Great hotel and overall staff, everyone extremely efficient and friendly. Even though the wedding didn't occur there, most of the 100 and something guests, from different parts of the world, Canada, USA, Chile and Slovakia, stayed there and they took care of that like experts they are. The hotel is far from downtown, about 20 min or 30 min with traffic, but is all worth it, you get to have a peaceful sleep without all the noise you would get in the center of all, and besides, they have free shuttles running quite often everyday, so it was never a problem. The activities they have for the whole family is quite good, the have zumba, movies for kids and adults, salsa/cumbia singer, water volleyball, etc.

By on Apr 5, 2014