Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive

4.0 star property
Family-friendly property on the beach, with 5 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive

5 outdoor pools
Terrace/patio
Couples treatment rooms, sauna, steam room, Turkish bath
Exterior
LCD TV, table tennis

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

View in a map
Anillo Vial, Km 12, between Manzanillo, del Mar and Punta Canoa, Cartagena, Bolivar, 130007
  • Place, Karibana Golf Club
    ‪3 min walk‬
  • Place, Clock Tower
    ‪31 min drive‬
  • Place, Port of Cartagena
    ‪34 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite, Partial Ocean View, Double

7.8 out of 10
Good
(6 reviews)
  • 589 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Queen Beds

Junior Suite, Partial Ocean View, King Bed

8.0 out of 10
Very good
(12 reviews)
  • 589 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View King Bed

9.8 out of 10
Exceptional
(12 reviews)
  • 589 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite Ocean Front

  • 1460 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Presidential Suite Ocean Front

  • 3122 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Preferred Club Junior Suite Ocean View Double

9.2 out of 10
Wonderful
(5 reviews)
  • 589 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Preferred Club Junior Suite Ocean View King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 589 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Tropical View King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 589 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite Ocean View

  • 1238 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Master Suite Swim-Out

10.0 out of 10
Exceptional
(2 reviews)
  • 1497 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Master Suite Tropical View

  • 1238 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Presidential Suite Swim-Out

  • 2741 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club 1 bedroom Ocean View King Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Cartagena

Located in Zona Norte, Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive is 11.7 mi (18.9 km) from Republik Bank and 11.8 mi (19 km) from San Pedro Claver Church and Convent. This 266-room, 4-star property has 5 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Karibana Golf Club - 3 min walk - 0.2 miles
  • San Felipe de Barajas Castle - 30 min drive - 12.4 miles
  • Clock Tower - 31 min drive - 12.9 miles
  • Bocagrande Beach - 34 min drive - 14.2 miles
  • Port of Cartagena - 34 min drive - 13.7 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 27 min drive

Restaurants

  • ‪Frisby - ‬14 min drive
  • ‪Stefano’s Brunch And All - ‬11 min drive
  • ‪Seaside Grill - ‬7 min walk
  • ‪Koi Koi Sushi - ‬11 min drive
  • ‪Distrito Burger Bar - ‬11 min drive

About this property

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive features a golf course, a full-service spa, and 5 outdoor pools. There's free valet parking and an area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a children's pool, a gym, and a steam room.
50-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include balconies, minibars, and coffee makers.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Oceana
  • Portofino
  • Sea Side Grill
  • World Cafe

Things to do

  • 18-hole golf course
  • 4 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Gym
  • Kayaking
  • Playground
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons
  • Volleyball
  • Wine tasting room
  • Winery release events

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Dining table
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station
  • Conference center (14,359 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65 per pet, per night, plus a deposit of USD 65 per day
  • Dogs only
  • Food and water bowls are available

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 65 per day
  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Conrad Cartagena Hilton
Conrad Cartagena by Hilton
Dreams Karibana Cartagena Golf Spa Resort All Inclusive
Dreams Karibana Cartagena Beach Golf Resort All Inclusive

Frequently asked questions

Are there all-inclusive rates at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive on Dec 19, 2025 start from $297.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

This property is situated in Zona Norte, just steps from Karibana Golf Club. You'll also find Playa Manzanillo and Las Ramblas Shopping Center within a short drive.

Will I be able to park at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Yes, valet parking is offered for free at the all-inclusive property. Accessible parking and bicycle parking are also available.

Is there a spa at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, couples treatments, and body wraps.

Does Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive have a casino at the property?

No, Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 8:00 AM and 6:00 PM.

What amenities will couples enjoy at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including Champagne service as well as a beach bar and 5 outdoor pools.

Are there hot tubs at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive have a restaurant that serves breakfast?

Yes, Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive for a fee of USD 65 per pet, per night. The property also provides food and water bowls. A deposit of USD 65 per day is collected.

Are there connecting rooms at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

The closest major airport to Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive is Rafael Nunez Intl. Airport (CTG), which is 10.7 mi away (27 minutes by car).

Are there rooms with balconies at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Yes, every guestroom at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive.

Reviews

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive Reviews

8.2

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 495 out of 942 reviews
Rating 8 - Good. 221 out of 942 reviews
Rating 6 - Okay. 110 out of 942 reviews
Rating 4 - Poor. 48 out of 942 reviews
Rating 2 - Terrible. 68 out of 942 reviews

Reviews

6/10 Okay

Kevin, White Plains

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My recent experience during my stay at your hotel, focusing on areas that require immediate attention to enhance guest satisfaction. During my visit, I stayed on the 5th floor, and I found the air quality in the hallway to be quite displeasing, as it had a damp or moldy odor. Additionally, the dust build-up on the lamps in the buffet area was concerning, as it raised questions about overall cleanliness. It would greatly benefit your establishment to implement more extensive cleaning practices, including regular power washing in high-traffic areas. For example, the elevators near the reception show significant dust and dirt accumulation, which could be easily addressed with weekly cleanings. Furthermore, the banquet room used for nightly entertainment lacked adequate cooling, making it uncomfortable for guests. I believe investing in proper air conditioning would create a more enjoyable atmosphere. Also, while the performers were excellent, the absence of a stage hindered visibility for those seated further back, diminishing the experience.
Stayed 5 nights in Aug 2025

2/10 Terrible

JUAN CARLOS

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No comentes
Stayed 5 nights in Aug 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

10/10 Excellent

Michelle

Stayed 5 nights in May 2025

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, great staff
Stayed 3 nights in Aug 2025

8/10 Good

Yanela Diaz

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está en buenas condiciones, muy buen servicio. El único aspecto que me gustaría que mejorara sería la comida !
Stayed 5 nights in Aug 2025

8/10 Good

Derrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful however there was nothing to do there and it was far from anything. The nightly shows were amazing, however there were no day time activities around the pool area or anywhere at the hotel, not that I ever saw. We left the resort everyday to travel to other areas, which cost us in taxis, although the resort does have a shuttle.
Stayed 4 nights in May 2025

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is out of the way. Overall the property is beautiful.
Stayed 7 nights in Aug 2025

8/10 Good

Keasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Jimmy

Stayed 2 nights in Aug 2025

10/10 Excellent

Cherron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DREAMS staff was very welcoming and helpful! The resort was beautiful, and I would definitely stay there again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Dulce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice, food was great and the entertainment was amazing.
Stayed 3 nights in Aug 2025

4/10 Poor

Edward

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We waited for our room to be upgraded for 8 hours The room we moved to shower was clogged Literally fighting over bacon food was horrible I wouldn’t stay again just because of the food They tell you nothing about preferred side Room service was a 100000 times better Do not recommend for food. Will stay in Airbnb next time
Stayed 4 nights in Aug 2025

8/10 Good

Rodwell

Liked: Staff & service, property conditions & facilities, room comfort

Cartagena life!

Dream was ok! I think it could have been more tidy. Food was ok.
Stayed 5 nights in Aug 2025

10/10 Excellent

Stephania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

jomeiry

Stayed 2 nights in Aug 2025

10/10 Excellent

Herschel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful stay and were awed by all the amazing staff. The spa and drinks were top-notch.
Stayed 4 nights in Aug 2025

10/10 Excellent

SHLONDYA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for me and my friends!
Stayed 4 nights in Aug 2025

10/10 Excellent

Albert

Stayed 2 nights in Aug 2025

8/10 Good

Robert

Stayed 4 nights in Aug 2025

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options were good. The staff was willing to work with you
Stayed 5 nights in Aug 2025

10/10 Excellent

dayana patricia

Stayed 1 night in Aug 2025

10/10 Excellent

Marla

Liked: Cleanliness
Loved the property
Stayed 8 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service

Great trip with some miscommunications but over al

I got in at 9am because I paid for early check in, however they said it wasn’t approved so I had to wait until 3pm to get a room. That’s pretty ridiculous. If you guys didn’t offer early check in I would understand. Overall experience was great. There is a huge hidden fee 330 usd if you meet someone and bring them to the resort. That should be more transparent.
Stayed 4 nights in Aug 2025

2/10 Terrible

Edgar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Dreams Karibana Cartagena from July 26, and unfortunately, my experience has been nothing short of frustrating and unacceptable. From the moment we arrived, we encountered cleanliness issues in our room—unpleasant odors, dusty furniture, dirty mirrors, and a general lack of maintenance. The kids’ pool area was slippery and filthy, with no signage, nearly causing a dangerous fall for my pregnant wife. The restaurant service was slow and inconsistent. Staff often ignored basic requests, and we had to serve ourselves coffee most mornings. Traveling with a toddler, we were surprised that high chairs were rarely offered or even available, making every meal unnecessarily stressful. One particularly appalling moment was when my daughter accidentally dropped my burger, and the staff simply brought back the same burger with sand still on it. The manager insisted it had been replaced, despite clear evidence to the contrary. We also missed our scheduled shuttle to the walled city due to poor communication. I was promised a confirmation call before 3 PM—no call came. When I followed up at 3:03 PM, I was told the shuttle had already left. The manager was dismissive and blamed us for the misunderstanding. We came here for rest and quality family time, but instead, this trip has been filled with stress and disappointment. I cannot recommend this resort and strongly urge management to review their training, communication, and service standards.
Stayed 5 nights in Jul 2025