Hotel Fenix Beach Cartagena

You'll be asked to pay these charges at the property:

• Administrative fee: COP 6000 per person, per night
• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

These fees and deposits will be charged at check-in, check-out, or the time of service.

• Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
• Airport shuttle fee per child: COP 60000 (up to 4 years old)
• Pet fee: COP 90000 per pet, per night
• Service animals are exempt from fees
• Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

• Check-in: 3:00 PM
• Check-out: 11:30 AM
• Minimum check-in age: 18

Details about charges, deposits, or other important information:

• This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
• Charges for extra guests may apply and vary depending on the property's policy.
• A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
• Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
• No parking is available onsite.
• This property accepts credit cards and cash.
• The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
• Onsite safety features include a carbon monoxide detector, a fire extinguisher, a security system, and a first aid kit.
• Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

• There is limited hot water on site.
• Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
• Pool access available from 8:00 AM to 9:00 PM.
• Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
• Registered guests are the only ones allowed in guestrooms.
• There are no elevators.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).