Hyatt Regency Cartagena

4.5 star property
Luxury hotel with 2 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Regency Cartagena

Aromatherapy, Swedish massages, sports massages, body scrubs
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
Lobby sitting area
Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly

Explore the area

Map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Clock Tower
    ‪18 min walk‬
  • Cartagena de Indias Convention Center
    ‪3 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

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Room options

Club Room, 1 King Bed, Ocean View

  • 409 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Ocean View

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View

  • 840 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

1 Bedroom Ocean View Residence

  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Bay View Residences with 1 bedroom

  • 775 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Ocean View (Regency)

  • 840 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Bay View

  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View

  • 409 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Ocean View

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bay View (High Floor)

  • 409 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Bay View

  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Bay View

  • 409 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View (High Floor)

  • 408 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bay View

  • 409 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

2 Bedroom Residence

  • 968 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite (Regency Executive)

  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed

Suite (Regency Caribe)

  • 818 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Bay View (High Floor)

  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View (High Floor)

  • 409 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cartagena

Located in Bocagrande, Hyatt Regency Cartagena is adjacent to Bocagrande Beach and within a mile (2 km) of other popular sights like San Pedro Claver Church and Convent. This 380-room, 4.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants.

What's nearby

  • Bocagrande Beach - 1 min walk - 0.1 miles
  • Clock Tower - 18 min walk - 1.0 mile
  • Cartagena de Indias Convention Center - 3 min drive - 1.2 miles
  • San Felipe de Barajas Castle - 3 min drive - 1.7 miles
  • Castillo Grande Beach - 22 min drive - 1.8 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Morena Marisqueria - ‬9 min walk
  • ‪51 Sky Bar - ‬2 min walk
  • ‪Edificio Seguros Bolivar - ‬5 min walk
  • ‪La Brioche - ‬8 min walk

About this property

Hyatt Regency Cartagena

Luxury hotel with 2 restaurants and 3 outdoor pools
Guests of Hyatt Regency Cartagena have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and meeting rooms.
Guests can enjoy free WiFi and LCD TVs. Memory foam beds sport Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and bathrobes. IPod docks, minibars, and coffee makers are other standard amenities.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (12,917 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 7 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for COP 80 per accommodation, per stay
  • Dogs and cats only
  • Pet weight must not exceed 44 lbs per pet
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately COP 96000 per person
  • Pet fee: COP 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Frequently asked questions

Are free cancellation options available at Hyatt Regency Cartagena?

Hyatt Regency Cartagena offers free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Hyatt Regency Cartagena?

As of May 14, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Cartagena on May 24, 2025 start from $172.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hyatt Regency Cartagena?

This hotel is situated in Bocagrande within a short 1-minute walk of Bocagrande Beach and also 18 minutes on foot from Clock Tower. You'll also find San Pedro Claver Church and Convent and Rio Cartagena Casino less than a mile away.

Is there parking available at Hyatt Regency Cartagena?

Yes, covered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Hyatt Regency Cartagena?

Aqoral Spa is the hotel's spa and services include Swedish massages, sports massages, and aromatherapy. The spa is not open daily but only on select days.

Does Hyatt Regency Cartagena feature a casino?

No, Hyatt Regency Cartagena doesn't have a casino.

Will I find an indoor pool at Hyatt Regency Cartagena?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Hyatt Regency Cartagena a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 3 outdoor pools, a poolside bar, and 2 restaurants.

Are there hot tubs at Hyatt Regency Cartagena?

No, there isn't a spa tub at this hotel.

Does Hyatt Regency Cartagena have a restaurant that serves breakfast?

Yes, Hyatt Regency Cartagena has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hyatt Regency Cartagena allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hyatt Regency Cartagena for a fee of COP 80 per accommodation, per stay. The property also provides food and water bowls.

Does Hyatt Regency Cartagena have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hyatt Regency Cartagena?

The closest major airport to Hyatt Regency Cartagena is Rafael Nunez Intl. Airport (CTG), which is 4.2 mi away (15 minutes by car).

Can I book a room with a balcony at Hyatt Regency Cartagena?

No, there aren't any guestrooms with balconies at Hyatt Regency Cartagena.

Does Hyatt Regency Cartagena offer wedding services?

Take advantage of the wedding venue at Hyatt Regency Cartagena if you plan to say "I do" during your trip.

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1041 out of 1308 reviews
Rating 8 - Good. 145 out of 1308 reviews
Rating 6 - Okay. 45 out of 1308 reviews
Rating 4 - Poor. 33 out of 1308 reviews
Rating 2 - Terrible. 44 out of 1308 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Shimon

Stayed 2 nights in Mar 2025

10/10 Excellent

Tomanika

Traveled with partner
Liked: Amenities
The hotel is located directly across the street from the beach. There are also numerous restaurants within walking distance. Walled City is nearby as well. If you don’t feel like walking the Uber are VERY inexpensive to get around town. The staff at this location were very pleasant and I would definitely stay here again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Felipe

Stayed 1 night in Feb 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Room space and view. Staff very kind and professional Biggest Swimming pool wasn’t available, the other ones are too small to swim
Stayed 7 nights in Feb 2025

8/10 Good

Latoya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with welcoming and helpful staff. There was some construction going on during our stay, however we can only expect once those renovations are done that the experience/stay will be even better.
Stayed 4 nights in Feb 2025

2/10 Terrible

Jeffery

Traveled with partner
Disliked: Staff & service
I will not stay at the property any longer and advise other do make a strong decision before doing so. Guest services for check in, costs, etc., are highly insufficient. Management response was not attempted or conducted. A very negative experience. Policy and procedures are archaic and cater now to large corporate entities rather than personal service.
Stayed 7 nights in Feb 2025

10/10 Excellent

Marla

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Arianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

zugeilys Pérez

Liked: Cleanliness, staff & service, property conditions & facilities
Un Hotel súper recomendable, muy buen servicio por parte de todos sus trabajadores , las instalaciones están hermosas acogedoras y muy limpias estoy impresionada y deseo volver cuanto antes y su comida exquisita lo recomiendo al 100 para quien desee pasar unos días agradables en Cartagena Boca Grande
Stayed 3 nights in Feb 2025

10/10 Excellent

jaime

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Stuff also very friendly.
Stayed 2 nights in Feb 2025

2/10 Terrible

john

Stayed 2 nights in Feb 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Claudia P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Melissa Regina Tori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Beautiful ,service is amazing all personal very attentive,breakfast is really good 😊 I staying back again .
Stayed 3 nights in Jan 2025

10/10 Excellent

ARIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in prime beach front spot. The service was top notch! Clara was our favorite, she is a staff STAR!! Impeccably clean, great service from all the staff! Columbians are warm hearted people. What can I say about the delish cuisine? I love Cartagenas people, culture and divine dishes. Bravo! 🙌
Stayed 3 nights in Jan 2025

8/10 Good

Shantha

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Great amenities and food there but there’s plenty of other eating options within walking distance.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gari

Liked: Property conditions & facilities
Fun
Stayed 4 nights in Jan 2025

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfection

Perfect. Been at this Hyatt many times. alway perfect.
Stayed 5 nights in Jan 2025

10/10 Excellent

Tuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here after a snafu with another booking. Great choice and everything was beyond expectation.
Stayed 3 nights in Jan 2025

10/10 Excellent

Blake

Stayed 1 night in Jan 2025

8/10 Good

Irlanda T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Antoine

Stayed 4 nights in Jan 2025