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Recent guest reviews

Great pool and restaurant with views

Cleanliness super wonderful staffing

The hotel was amazing beautiful, accessible to everything . Would recommend to anybody

The view and customer service was impeccable. I will definitely be coming back in the near future.

I would stay here again. Very nice hotel staff is great and attentive. Strongly recommend though, price for food and beverage is very high.

Everything was top notch, only negative was at the main pool was under renovation.

The staff was polite, friendly, accommodating and well-trained; professional with an intimate touch. Particularly noteworthy was Daniella, hostess at Kokau restaurant on the 12th floor who greeted us every morning with a warm smile and remembered our preferences.

This hotel is in a the perfect location , very modern and updated ( rooms have doorbells ) clean and smells great! 4 pools! Staff is so friendly! I will def stay again!!!!

Close to Walled City. Nice views. Food store right behind hotel to buy water, liquor, etc. Beach in front of hotel not good, but there are ok beaches a short walk away. Best to take boat to nearby islands.

Alejandra at the front desk was really nice and care about our needs. Thank you!

Super beautiful hotel! Great location too! Next to a mall with lots of food options and it wasn’t typical mall food either. Great restaurant options in the mall. Plus there was a grocery store on the back side of the hotel as well so that was a plus for snacks. Mini bar options were great too in there hotel!! Taxi fees to get to town were super cheap so everything was just amazing and the hotel itself was absolutely gorgeous !!! Only complaint was the mattresses and pillows weren’t that comfortable but we don’t expect a hotel to swap those out lol. Staff was great and security was everywhere not that it was needed. Would stay here again for sure!!

Great hotel that’s near The Walled City plus it has outstanding views and sunsets...

Great service we had a great time. Thank you very much Cartegena

Great location, to the right was ATM machines for taking out pesos for spending money and a supermarket and mall all in the same place. The staff was excellent with 24 hour room service if you wanted something and taxis available at all times when you figure out where you want to go at night because during the day I was enjoying the pool with great views....and the rooms were awesome. This hotel rocks! Will come back here again for sure

Staff was excellent, professional and very courteous

Carrera 1 No 12-118 Cartagena CO

Hotel highlights

  • Steps from Bocagrande Beach
  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Onsite dining

Located in Bocagrande, Hyatt Regency Cartagena is adjacent to Bocagrande Beach and within a mile (2 km) of other popular sights like Clock Tower. This 285-room, 4.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a restaurant.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 8:00 AM to 10:30 AM.


Rooms

All 285 individually decorated rooms feature iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and LCD TVs. Memory foam beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and slippers. Ceiling fans, safes, and phones are also available.


Property features

Guests of Hyatt Regency Cartagena have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking if you drive. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a health club, free WiFi in public areas, and a conference center.

Room options

Club Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Club Room, 1 King Bed, Bay View

1 King Bed | Sleeps 2

Club Room, 2 Double Beds, Bay View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Guest reviews for Hyatt Regency Cartagena

Everyone (27) Couples (8) Family (7)
5
Family

Great pool and restaurant with views

By on Apr 14, 2021

5
Everyone

Cleanliness super wonderful staffing

By on Apr 7, 2021

5
Family

The hotel was amazing beautiful, accessible to everything . Would recommend to anybody

By on Apr 4, 2021

5
Everyone

The view and customer service was impeccable. I will definitely be coming back in the near future.

By on Mar 20, 2021

Review comment responded on Mar 26, 2021

Thank you for choosing the hotel for your recent stay. We are glad that you had an impeccable stay with us and even more that you will come back. See you soon,

5
Partner Couples

I would stay here again. Very nice hotel staff is great and attentive. Strongly recommend though, price for food and beverage is very high.

By on Feb 21, 2021

Review comment responded on Mar 26, 2021

Thank you for choosing our hotel for your recent stay. We are glad that enjoyed your stay and also that you will recommend us. Hope to welcome you back in a near future,

4
Friends

Everything was top notch, only negative was at the main pool was under renovation.

By , from Miami on Jan 30, 2021

Review comment responded on Mar 26, 2021

Thank you for choosing Hyatt Regency Cartagena for your recent stay. We are glad that you enjoyed your stay. All of our pools are available. Hope to welcome you back in a near future,

5
Everyone

By on Dec 3, 2020

5
Friends

The staff was polite, friendly, accommodating and well-trained; professional with an intimate touch. Particularly noteworthy was Daniella, hostess at Kokau restaurant on the 12th floor who greeted us every morning with a warm smile and remembered our preferences.

By , from New York, NY on Mar 8, 2020

Review comment responded on Mar 11, 2020

Dear Rajs, First of all thanks for having chosen Hyatt Regency Cartagena as your home in Cartagena. Also, many thanks for your kind comments about Daniella and the rest of the team. We work hard to meet expectations like yours, and we are happy to hear that you experienced a great time during your stay at Hyatt Regency Cartagena. I will make sure that Daniella receives feedback on your wonderful comments and also let her supervisors know about what you said. I hope we can have the opportunity to welcome you back in the near future. Sincerely, Alexandra Bueno

5
Family Family

This hotel is in a the perfect location , very modern and updated ( rooms have doorbells ) clean and smells great! 4 pools! Staff is so friendly! I will def stay again!!!!

By on Mar 8, 2020

Review comment responded on Mar 11, 2020

Greetings from the Sunny Cartagena! Thank you for taking the time to answer our online survey. I am glad you had a great overall experience during your stay in our hotel. I hope you had the chance to enjoy and relax in this unique destination. I hope we can have the opportunity to welcome you back in the near future. Sincerely, Alexandra Bueno General Manager

5
Partner Couples

Close to Walled City. Nice views. Food store right behind hotel to buy water, liquor, etc. Beach in front of hotel not good, but there are ok beaches a short walk away. Best to take boat to nearby islands.

By , from Orange, NJ, USA on Feb 16, 2020

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