Hyatt Regency Cartagena

4.5 star property
Luxury hotel with 2 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Regency Cartagena

3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
Club Room, 1 King Bed, Ocean View | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding
Lobby sitting area
Hot tub, steam room, aromatherapy, Swedish massages, sports massages
Hot tub, steam room, aromatherapy, Swedish massages, sports massages

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar

Explore the area

View in a map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Clock Tower
    ‪18 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(9 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(28 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(9 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(8 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Bay View

8.0 out of 10
Very good
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(62 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(15 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(30 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(32 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • 775 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • 775 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

2 Bedroom Residence

9.4 out of 10
Exceptional
(8 reviews)
  • 968 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Cartagena

Located in Bocagrande, Hyatt Regency Cartagena is adjacent to Bocagrande Beach and within a mile (2 km) of other popular sights like San Pedro Claver Church and Convent. This 380-room, 4.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants.

What's nearby

  • Bocagrande Beach - 1 min walk - 0.0 miles
  • Clock Tower - 18 min walk - 1.0 mile
  • Cartagena de Indias Convention Center - 4 min drive - 1.1 miles
  • Castillo Grande Beach - 4 min drive - 1.5 miles
  • San Felipe de Barajas Castle - 4 min drive - 1.7 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪51 Sky Bar - ‬2 min walk
  • ‪Juan Valdez Café - ‬1 min walk
  • ‪Crepes & Waffles - ‬1 min walk
  • ‪7 Cielos - ‬8 min walk
  • ‪Semolina - ‬1 min walk

About this property

Hyatt Regency Cartagena

Luxury hotel with 2 restaurants and 3 outdoor pools
Guests of Hyatt Regency Cartagena have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking if you drive. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and meeting rooms.
Guests can enjoy free WiFi and LCD TVs. Memory foam beds sport Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and bathrobes. IPod docks, minibars, and coffee makers are other standard amenities.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (12,917 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot tub
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 7 2025 to December 1 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for COP 410000 per pet (varies based on length of stay)
  • Dogs and cats only
  • Pet weight must not exceed 44 lbs per pet
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately COP 96000 per person
  • Pet fee: COP 410000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Frequently asked questions

Are free cancellation options available at Hyatt Regency Cartagena?

Hyatt Regency Cartagena offers free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Hyatt Regency Cartagena?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Cartagena on Oct 5, 2025 start from $168.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hyatt Regency Cartagena?

This hotel is situated in Bocagrande within a short 1-minute walk of Bocagrande Beach and also 18 minutes on foot from Clock Tower. You'll also find Rio Cartagena Casino and Plaza Bocagrande Commercial Center less than a mile away.

Is there parking available at Hyatt Regency Cartagena?

Yes, covered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Hyatt Regency Cartagena?

There is a full-service spa available for guests to enjoy and services include Swedish massages, sports massages, and aromatherapy. The spa is not open daily but only on select days.

Does Hyatt Regency Cartagena feature a casino?

No, Hyatt Regency Cartagena doesn't have a casino.

Will I find an indoor pool at Hyatt Regency Cartagena?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Hyatt Regency Cartagena a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 3 outdoor pools, a poolside bar, and 2 restaurants.

Does Hyatt Regency Cartagena have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hyatt Regency Cartagena have a restaurant that serves breakfast?

Yes, Hyatt Regency Cartagena has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hyatt Regency Cartagena allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hyatt Regency Cartagena for a fee of COP 410000 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Hyatt Regency Cartagena?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hyatt Regency Cartagena?

The closest major airport to Hyatt Regency Cartagena is Rafael Nunez Intl. Airport (CTG), which is 4.2 mi away (15 minutes by car).

Are there rooms with balconies that I can book at Hyatt Regency Cartagena?

No, at Hyatt Regency Cartagena, there aren't any guestrooms that list a balcony.

Does Hyatt Regency Cartagena offer wedding services?

Take advantage of the wedding venue at Hyatt Regency Cartagena if you plan to say "I do" during your trip.

Reviews

Hyatt Regency Cartagena Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1117 out of 1399 reviews
Rating 8 - Good. 158 out of 1399 reviews
Rating 6 - Okay. 49 out of 1399 reviews
Rating 4 - Poor. 32 out of 1399 reviews
Rating 2 - Terrible. 43 out of 1399 reviews

Reviews

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the beach, centrally located, with suites that have balconies. It's 15-20 min from the airport and walled city. Rooms boast stunning views of the beach, bay, and walled city. The hotel is beautiful with a large lobby, high ceilings, with exotic fresh flowers and calming fragrance. Someone is always cleaning and present to open the door with a greeting. Rooms are also kept clean with plenty of towels and bathroom amenities. We were checked in by Yercelis and Dina who were pleasant, knowledgeable, and accommodating. There was a slight mix-up and manager Jherald came to assist and really met our needs in a compromising way. Jorge was also helpful in similar fashion. A highlight was the daily breakfast and snacks. Offered in the Regency Room, these meals were everything, with fresh fruit and bread, curated meats, juices, and sandwiches. Beer and wine were available for lunch. Our group enjoyed these immensely and Tedys, Fernanda, and the entire kitchen crew did an admirable job. The infinity pool was heated, and the gym had many amenities not included in most gyms, including a leg press. A couple of minor critiques, the second infinity pool was unavailable, and the gym also began construction, although it remained open. A bit confusing at the was the elevator transitions and trouble with inoperable room keys. All in all, a stellar trip highlighted by a most delightful stay. Additional Staff Mentions: Juan, Yelvis, Manuel, Natalia, Emmanuel (there were two).
Stayed 5 nights in Jul 2025

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
There was no bar other than the pool one that closed at 8:00. Breakfast Coffee sucks. No ice on the floor so calling room service for it took too long as most of rooms were calling too
Stayed 6 nights in Jul 2025

10/10 Excellent

Felipe

Stayed 2 nights in Jul 2025

10/10 Excellent

Javier A

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, awesome and friendly personal. Location is a plus.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ryan, Windsor

Stayed 3 nights in Jul 2025

10/10 Excellent

Julian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, front desk personnel on top of everything. Housekeeping perfect. 10/10
Stayed 5 nights in Jun 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
Clean and friendly
Stayed 1 night in Jun 2025

2/10 Terrible

Diana, Fresh Meadows

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel never even notified us that the ENTIRE 12th floor was closed which is where the whole action is . Also the room was not properly cleaned as far as the tub and carpeting was dirty. Over all terrible experience since we been there 5 times already.
Stayed 3 nights in Jun 2025

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
So everything was XLNT
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed at this hotel this year one week each time. The hotel is a great location 10 minutes from the historic center… the staff is really incredible!! You can sense that the people are happy working here and are very proud of what they do. Gabriela at the front desk is very friendly and welcoming… Clara and Shirley and Yulieta in the restaurant are equally very attentive to every guest and everyone makes an attempt to learn your name, which is nice. The breakfast buffet is excellent and Andrea makes a wonderful omelette. Five stars.
The view from my room
View of Boca grande from the hotel, showing the Caribbean on the right and the bay on the left.. I really enjoy the Bay view at night because of the lights of the city
Stayed 7 nights in Jun 2025

10/10 Excellent

Alfredo Jose

Stayed 1 night in Jun 2025

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with great amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

lourent

Traveled with family
Great hotel! Excellent service
Stayed 3 nights in Jun 2025

10/10 Excellent

John

Stayed 2 nights in Jun 2025

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay! Great amenities in the hotel including the gym, infinity pool which had beautiful ocean view. Our room also had a beautiful ocean view. Food was delicious always. Lots of options. Great area across from the beach. Next to the mall. A 20 min walk to the walled city, Just have to be careful with cars.
Stayed 5 nights in Jun 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely nice and the staff even nicer. I would definitely stay here again and recommend it to anyone visiting!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Anique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Pinchas

Stayed 5 nights in Jun 2025

10/10 Excellent

Omar, Las Vegas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have a fabulous stay at Hyatt Regency Cartagena. Hotel is very clean, has a great location close to shopping centers, stores and only like 10 minutes away from the Wall City. Everybody was very nice and attentive, Marcelo helps us get to our room and made great recommendations that help us with our stay. We loved having breakfast at the buffet, everything was delicious and Yulieth and Nimia always welcomed us with a great smile and was always a pleasure talking to them. We also have dinner at Kokau, everything was delicious as well. Our server Luis Miguel was amazing every recommendation he made was spot on. We have a great experience, we will be back soon!!
Stayed 6 nights in Jun 2025

8/10 Good

Margaret T Tabitha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Ester

Very good and one of the most convenient to stay. The staff is amazing the food excellent.
Stayed 7 nights in Jun 2025

10/10 Excellent

Jesus Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable hotel. Their customer service was excellent and the breakfast buffet, wonderful! We were served by Clara several times and she was amazing! I have already recommended it to my friends, and we’ll definitely go back again.
The views from our room were fantastic!
Stayed 4 nights in May 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025