Opinión verificada
2/10 Terrible
Piero
27 dic. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I made the decision to have Christmas Eve at this resort. I was looking forward to enjoying the all-inclusive package, beautiful pools, and beach, but it all turned into a nightmare just before Christmas Eve at 11:50 pm.
Let’s start with the facility. This hotel claims to be a 4-star resort, but as a design professional with over 20 years of experience, I disagree. The sleeping accommodations need a renovation. The interior plaster walls in the rooms are uneven with random bumps, the flooring has uneven bricks, and the rooms are dark with single-pane glass sliding doors. The bathrooms are run down, with old fixtures, barely attached towel hangers, stained tubs, and uneven glass walls. The couch had rust, and the beds are on a concrete platform.
The building’s exterior has water and mold damage, and there’s no sound barrier from room to room. Back to my story, at 11:20, we were enjoying a Christmas show at the beach when my 18-month-old daughter started showing discomfort. By 11:40, she threw up, and my wife and daughter got food poisoning, ruining our Christmas. We called medics at 12:15, but they didn’t arrive until 2:30. I got food poisoning the next day. It was the worst vacation ever. My advice: don’t come to this resort. The beach and pools are nice, but not worth getting sick. The beach isn’t private, and there are wild dogs and cats around. The resort seems more geared towards Colombians. I can handle rundown rooms, but not getting sick on my hard-earned vacation.
Piero
Se hospedó 4 noches en diciembre de 2023
