I read all of the reviews before I booked this hotel. I selected it off of the reviews. When I got there, I requested that I get a room on the top floor so not to have people running around over my head. Alex, the person who was on shift that evening was lovely. He said we have already upgraded you and you are on the top floor. Excellent! I went to the room put on my stuff went out in the hall to get some ice and my card wouldn’t work. I had to go back down to the desk and have Alex redo me some cards which he did no problem. When it is time for bed, I pull back the covers and see that there is an absolute divot in the bed. This had to be the most uncomfortable bed I have ever had to stay in. The next evening, I stayed two nights, I had to go back down and get another key as that one wasn’t working again. The girl at the desk said maybe it’s the lock itself. I explained to her how bad the bed was and wondered if she could get me a different room. She told me she could not. There was a total of 12 cars in the parking lot and I’m pretty sure they put everyone on the same floor. There was lots of commotion on the fourth floor. I did not understand why they could not switch me rooms. I’m sure it wasn’t full. The breakfast was great and the woman who was running the area of the breakfast was amazing wonderful and kind. I am unsure whether or not I would stay there again just due to the uncomfortableness of the bed. Also, the air conditioner did not work correctly.