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Recent guest reviews

Resort was Beautiful great location. Be aware, you do not have to valet park, you can self park.

Place was nice and clean will return in the future

Nice location, pubs, bars, restaurants next to mall,

they charged us the breakfast. the workers very goods.

It was clean, the people were nice and professional.

I love how the property was connected to the Marina Puerto Cancun mall, easy access to shopping and restaurants etc... The hotel was great and the staff was Super friendly and helpful we loved Isabel, Laura, Kaoni and Nelson when we had questions, need a cab and when I needed a conference room for business call. They were excellent!

This property is located by Puerto Cancun and it is the best !! Its about 10min from Zona Hotelera and about 30min from the airport. We choose this location because we wanted to be near the beach and this location had about 3 different beaches not even 5-10 min away.You can catch their bus system for 12 pesos.The taxi are more expensive or you can always catch an uber definitely cheaper.The hotel is connected to the mall you hardly have to leave the hotel for anything. The staff is very helpful in anything you need.We had forgot to print out our tours tickets and its was 11pm and our tour was the next day at 8am the staff was so helpful despite their business center being closed they sought out to help us print our ticket, not once did they hesitate to help amazing staff. Rooms were very clean and neat loved everything. Only thing that I was not aware of was that they charge for WI-FI it wasn't a big deal but something to take into account when booking.

Service was amazing! Everyone was so friendly and the rooms were very nice and clean. Once the rest of the area is developed it’ll be an amazing view on the harbor side.

I can’t get over the bed and pillows . It’s been the best night sleep I’ve ever had lol I would definitely stay here again ❤️

I don’t like anything about this facility there no beach close by and the food so expensive it’s inconvenience for bus stop is too far you have to walk far to catch the bus.

Beautiful new property. We received a room upgrade upon arrival.

Great location, staff, and service. Beautiful new hotel property, Located next to the new Puerto Cancun mall.

Loved the property and nearby area, great option for a family with kids needing to avoid wild and loud party scene areas. Resort does not have its own private beach, but they are a short taxi ride away.

OUTSTANDING!! Basically, I would live there if I could. 🤩 Corner Suite (Marina/Ocean) views, connected to a beautiful shopping center with several intriguing restaurant options. 24hr Room Service & Pool 😳 YuP, no closure (limited hours)👏 and the entire hotel utilizes AC ❄️ (blessing from the Cancun heat 🔥) #⭐️⭐️⭐️⭐️⭐️

Calle Chichen Itza, Av. Bonampak y Blvd. Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Zona Hotelera, Renaissance Cancun Resort & Marina is 2.4 mi (3.9 km) from Langosta Beach and within a 15-minute drive of other popular attractions like Tortuga Beach. This 4-star hotel has 180 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and free in-room WiFi.


Dining

Enjoy dining at one of 2 onsite restaurants including Merotoro, which specializes in fusion cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to noon.


Rooms

All 180 soundproofed rooms feature safes, phones, and ironing boards. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also available.


Property features

At Renaissance Cancun Resort & Marina, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You'll find limited parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Deluxe Room, 2 Double Beds, Non Smoking, Balcony

2 Double Beds | Sleeps 4

Deluxe Room Ocean View, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room Marina View, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room Ocean View, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Renaissance Cancun Resort & Marina

Everyone (14) Couples (13) Family (7)
5
Partner Couples

Resort was Beautiful great location. Be aware, you do not have to valet park, you can self park.

By on Mar 24, 2021

Review comment responded on Mar 24, 2021

Dear Guest It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for the preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures. We will be delighted to serve you once again on any of your upcoming trips. Cordially, Diego Radilla Managing Director Assistant

5
Family

Place was nice and clean will return in the future

By on Mar 8, 2021

Review comment responded on Mar 8, 2021

Dear Guest It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for the preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures. We will be delighted to serve you once again on any of your upcoming trips. Cordially, Diego Radilla Managing Director Assistant

4
Partner Couples

Nice location, pubs, bars, restaurants next to mall,

By , from Arlington, Va on Dec 2, 2020

Review comment responded on Dec 2, 2020

Dear Gustavo It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for the preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures. We will be delighted to serve you once again on any of your upcoming trips. Cordially, Diego Radilla Managing Director Assistant

5
Everyone

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Dear Guest It is my pleasure to have the opportunity to thank you for the valuable time invested in concluded our Guest Satisfaction Survey regarding your recent stay. We are grateful for the decision to select us to serve you during your trip to Cancun. Priceless comments from unique guests like your guide and teach us every day to develop our service procedures. If you would like to describe to us more details about the service offered to you, we would be pleased to share it with all the Renaissance Cancún Resort & Marina team. We will be delighted to serve you once again on any of your upcoming trips. If there is anything else that I could do for you, please do not hesitate to contact me. I am at your whole disposition. Cordially, Diego Radilla General Manager Assistant

5
Everyone

By on Nov 22, 2020

Review comment responded on Nov 23, 2020

Dear Guest It is my pleasure to have the opportunity to thank you for the valuable time invested in concluded our Guest Satisfaction Survey regarding your recent stay. We are grateful for the decision to select us to serve you during your trip to Cancun. Priceless comments from unique guests like your guide and teach us every day to develop our service procedures. If you would like to describe to us more details about the service offered to you, we would be pleased to share it with all the Renaissance Cancún Resort & Marina team. We will be delighted to serve you once again on any of your upcoming trips. If there is anything else that I could do for you, please do not hesitate to contact me. I am at your whole disposition. Cordially, Diego Radilla General Manager Assistant

3
Family

they charged us the breakfast. the workers very goods.

By , from miramar on Oct 17, 2020

Review comment responded on Oct 19, 2020

Dear Jorge It is my pleasure to have the opportunity to thank you for the valuable time invested in completing our Guest Satisfaction Survey regarding your recent stay. We are grateful for the preference in choosing us to serve you during your trip to Cancun. Priceless comments from unique guests like your guide and teach us every day to develop our service procedures. Regarding your comments about the breakfast charge please comment on us if your reservation had it included or was just the room. On behalf of the entire team at Renaissance Cancun Resort & Marina, we will be delighted to have one more opportunity to serve you with a quality of service at the level that you deserve. If there is anything else I can do anything for you, please do not hesitate to contact me. I am at your complete disposal. Cordially, Diego Radilla General Manager Assistant

5
Partner Couples

It was clean, the people were nice and professional.

By , from San Francisco on Sep 26, 2020

Review comment responded on Sep 30, 2020

Dear Janira It is my pleasure to have the opportunity to thank you for the valuable time invested in concluded our Guest Satisfaction Survey regarding your recent stay. We are grateful for the decision to select us to serve you during your trip to Cancun. Priceless comments from unique guests like your guide and teach us every day to develop our service procedures. We will be delighted to serve you once again on any of your upcoming trips. If there is anything else that I could do for you, please do not hesitate to contact me. I am at your whole disposition. Cordially, Diego Radilla General Manager Assistant

5
Family

I love how the property was connected to the Marina Puerto Cancun mall, easy access to shopping and restaurants etc... The hotel was great and the staff was Super friendly and helpful we loved Isabel, Laura, Kaoni and Nelson when we had questions, need a cab and when I needed a conference room for business call. They were excellent!

By , from Houston TX on Sep 21, 2020

Review comment responded on Sep 24, 2020

Dear PashaSG It is my pleasure to have the opportunity to thank you for the valuable time invested in completing our Guest Satisfaction Survey regarding your recent stay. We are grateful for the preference in choosing us to serve you during your trip to Cancun. Priceless comments from unique guests like your guide and teach us every day to develop our service procedures. On behalf of the entire team at Renaissance Cancun Resort & Marina, we will be delighted to have one more opportunity to serve you with a quality of service at the level that you deserve. If there is anything else I can do anything for you, please do not hesitate to contact me. I am at your complete disposal. Cordially, Diego Radilla General Manager Assistant

5
Friends

This property is located by Puerto Cancun and it is the best !! Its about 10min from Zona Hotelera and about 30min from the airport. We choose this location because we wanted to be near the beach and this location had about 3 different beaches not even 5-10 min away.You can catch their bus system for 12 pesos.The taxi are more expensive or you can always catch an uber definitely cheaper.The hotel is connected to the mall you hardly have to leave the hotel for anything. The staff is very helpful in anything you need.We had forgot to print out our tours tickets and its was 11pm and our tour was the next day at 8am the staff was so helpful despite their business center being closed they sought out to help us print our ticket, not once did they hesitate to help amazing staff. Rooms were very clean and neat loved everything. Only thing that I was not aware of was that they charge for WI-FI it wasn't a big deal but something to take into account when booking.

By on Mar 23, 2020

4
Friends

Service was amazing! Everyone was so friendly and the rooms were very nice and clean. Once the rest of the area is developed it’ll be an amazing view on the harbor side.

By on Mar 22, 2020

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