Skip to main content
Beginning of main content

Recent guest reviews

Wonderful. The location is perfect, the mall is right next door and it has a ton of great restaurants and shopping. The hotel is comfy, lots of places to chill and relax with great music. The gym is great also. I really enjoyed being here vs the typical tourist areas on the beach. Great experience. thank you

Modern new hotel next to a shopping plaza with great restaurants and shopping stores. Overlooking the Marina. Definitely will be back.

Loved it!

Amazing experience! Will be back soon.

I thought the Renaissance Aruba was nice but, the Renaissance Cancun was beautiful!! The staff was amazing. I loved the restaurants in the hotel 5/5 would recommend!!

We loved having the Mall right next 2 it!

Too cold

Pool and attached to the mall

The staff were rude. I ordered room service after waiting 35 mins the entire order was delivered wrong, they redid the order and it was delivered without utensils. The utensils issue was corrected by then our beans, eggs and coffee was cold. My card was charades $55.00 and more than half the breakfast was left uneaten on the he tray. I complained to management and they dismissed the problem as if it never existed. I would nor recommend this hotel. No air conditioning in the room and the shower was clogged and you had to rush so you wouldn’t walk in your dirty shower water. I rate it 3/10.

The hotel is really nice and the front desk staff was amazing and super helpful with information about getting around. They made arrangements for our taxi and kept me informed on timing for the taxi because he was running late one day. There is a mall that is connected to the hotel and there are some great eatery in there. As a vegan it can be challenging to find good food but we found a Thai place in the mall that had great food and an Italian restaurant that does handmade pasta which was really good too. Our room had a great ocean view and I saw the sunrise from my bed every morning, just amazing. One thing happened the day we were leaving and that’s the AC went out but it kicked back on shortly after letting the front desk know. We will definitely go back!

Excelente servicio y los empleados muy amables

Excellent modern accommodations.

Resort was Beautiful great location. Be aware, you do not have to valet park, you can self park.

Place was nice and clean will return in the future

Nice location, pubs, bars, restaurants next to mall,

Calle Chichen Itza, Av. Bonampak y Blvd. Cancun QROO

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Zona Hotelera, Renaissance Cancun Resort & Marina is 2.4 mi (3.9 km) from Langosta Beach and within a 10-minute drive of other popular attractions like Tortuga Beach. This 4-star hotel has 180 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking.


Dining

In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to noon.


Rooms

LCD TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

At Renaissance Cancun Resort & Marina, guests enjoy features like an outdoor pool, a gym, and WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a spa tub, conference space, and a business center.

Room options

Deluxe Room, 2 Double Beds, Non Smoking, Balcony

2 Double Beds | Sleeps 4

Room, 1 King Bed with Sofa bed, Balcony, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Room, 1 King Bed with Sofa bed, Balcony, Marina View

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Room, 2 Double Beds, Balcony, Ocean View

2 Double Beds | Sleeps 4

Guest reviews for Renaissance Cancun Resort & Marina

Everyone (24) Couples (17) Family (9)
5
Everyone

Wonderful. The location is perfect, the mall is right next door and it has a ton of great restaurants and shopping. The hotel is comfy, lots of places to chill and relax with great music. The gym is great also. I really enjoyed being here vs the typical tourist areas on the beach. Great experience. thank you

By , from Bear on Nov 20, 2022

Review comment responded on Nov 25, 2022

Dear Erika,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Karen OntiverosManaging Director Assistant

5
Partner Couples

Modern new hotel next to a shopping plaza with great restaurants and shopping stores. Overlooking the Marina. Definitely will be back.

By on Nov 7, 2022

Review comment responded on Nov 25, 2022

Dear SergioIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Karen OntiverosManaging Director Assistant

4
Everyone

By on Oct 20, 2022

5
Friends

Loved it!

By on Sep 21, 2022

Review comment responded on Sep 29, 2022

Dear Srisak,It is my pleasure to have the opportunity to thank you for the valuable timeinvested in your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Karen OntiverosManaging Director Assistant

5
Everyone

By on Aug 17, 2022

5
Family

Amazing experience! Will be back soon.

By , from LONG BEACH on Mar 25, 2022

Review comment responded on Mar 25, 2022

Dear Antonio, It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for the preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures. We will be delighted to serve you once again on any of your upcoming trips. Cordially, Karen Ontiveros Managing Director Assistant

5
Everyone

I thought the Renaissance Aruba was nice but, the Renaissance Cancun was beautiful!! The staff was amazing. I loved the restaurants in the hotel 5/5 would recommend!!

By on Mar 18, 2022

Review comment responded on Mar 23, 2022

Dear Margaret, It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for the preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures. We will be delighted to serve you once again on any of your upcoming trips. Cordially, Karen Ontiveros Managing Director Assistant

5
Everyone

By on Jan 27, 2022

4
Partner Couples

We loved having the Mall right next 2 it!

By on Jan 7, 2022

Review comment responded on Jan 8, 2022

Dear Gregory, It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for the preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures. We will be delighted to serve you once again on any of your upcoming trips. Cordially, Karen Ontiveros Managing Director Assistant

5
Partner Couples

Too cold

By on Jan 3, 2022

Review comment responded on Jan 8, 2022

Dear Joohyun, It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for the preference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improve our service procedures. We will be delighted to serve you once again on any of your upcoming trips. Cordially, Karen Ontiveros Managing Director Assistant

url importing http://www.orbitz.com/Cancun-Hotels-Renaissance-Cancun-Resort-&-Marina.h30674721-p2.Hotel-Reviews
There was an error importing /Cancun-Hotels-Renaissance-Cancun-Resort-&-Marina.h30674721-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cancun-Hotels-Renaissance-Cancun-Resort-&-Marina.h30674721-p2.Hotel-Reviews

Frequently asked questions