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Howard Johnson by Wyndham Burlington

2.5 out of 5.0

Recent guest reviews

This was by far the worst hotel experience I've ever had! It started out by arriving at the hotel, and walking by a police car parked outside the main entrance. We saw two shady characters (man and a teenager) carrying clear plastic bags with clothes inside. The policeman asked the front desk if these two people could stay here for awhile in the lobby since some bad people were looking for them in the area and to call him if they had any problems.The staff, said of course it's ok and they proceeded to sleep on the couches for the next few hours while guests were checking in forgetting the safety of all the other hotel guests at the same time. Then when we got to our room, we quickly realized that we had no air circulation coming into our room. The fan setting didn't work, and the A/C was turned off which I found out after complaining. So the only option was the heat, and it was already over 72 degrees in our room! The only solution was to get a box fan which didn't help much. After somehow falling asleep, we were awoken by our room phone ringing at 2AM! The man on the line told us that for security purposes, everyone on the 2nd floor of the hotel was supposed to check in all over again. So, after waking up, getting dressed, and making the trip to the lobby, I was instructed that it must have been a prank call and only the woman was working at the desk. Finally, the breakfast food looked so disgusting that we walked right by and decided to go to McDonalds.

I enjoyed my stay so much, I extended my vacation there.

Issues with temperature in room, but hotel staff resolved it immediately. Other than that, it was clean, good breakfast, staff was professional.

Everything was great, until our last night. There was a wedding going on that night in the ball room. ( congrats to the happy couple) at 3:30 am i started hearing some talking. I brushed it off. But around 3:45 I had had enough. I could hear every single word the people were saying in the pool area. There is no way the front desk didn't here them too. But I had to call the front desk to get them to be quite. I honestly can't believe the hotel staff would allow people to sit in the pool area with tons of room surrounding it. At that hour yelling!! I had a 7 hour drive that morning. And this made that drive hard. Yes I understand that the staff couldn't do much but letting it go on like that for as long as it did was crazy to me. The lobby was less then 100 ft away from my room. The drunks were a little closer.

though I prepaid they put in a temporary charge for the price of the room at check in of 82, unacceptable.all equipment in fitness room was broken

Great place for the price. I will definitely stay here again. It was really nice to find a place with good amenities and breakfast that didn't gouge you for staying over the holidays. There were three food places within walking distance & a convenience store across the street.

The staff was very helpful. The rooms could use a up date. It was okay to stay there,

There used to be something called customer service which meant ingratiating (<< look it up... in a real dictionary) one's self to the customer. That idea did not seem to exist at this hotel. When a customer has to stand for over ten minutes without being acknowledged because the desk person is talking to other hotel employees and delivery service people - that's just rude to the customer... I get it - a delivery is important, however if your customers get treated like this regularly you won't need those deliveries - will you?? Also when a customer books a hotel online and pays for the room in advance online, they should not be charged a second time at the hotel when checking-in, ESPECIALLY when the customer TOLD the desk-person that the room was PRE-PAID, the desk-person who was obviously distracted by the other employees and service delivery, seemed uninterested in getting it right and was more interested with getting back to her flirtatious discussion with the employees and the service delivery guy... Also on-checking out, I waited in similar fashion, till I could not wait any longer because my transportation was ready to leave. Overall it was a pain checking-in and checking-out I should have paid the extra $20-25 to stay at the other hotel in the area...

This may have been a great place when it was newer, but now it is dirty, grimy, and dingy. They do not vacuum in corners; the carpeting throughout was very dirty and stained. They provide a liner for the 1 wastebasket but they don't actually put it in. We thought maybe it was an oversight, but when we came back later in the day, it had been emptied, but the liner was still just draped over the edge of the receptacle. The lamp shades were old and stained, and there were dark hairs in the sink when we arrived. :( Check-in was the worst I've ever experienced. It wasn't that she rude, but she lacked professionalism and did not know how to check in someone who booked through a travel agency. Had the manager not intervened, we would have been charged twice for the room.

Older facility that meets basic needs, clean linens, hot shower, breakfast, good staff.

Women was very rude asking which one of the ladies I was with who was 21. The front desk lady saw my ID and let me rent. (I didn't know I had to be 21) and she let us get our room. Room on the outside was dirty and service was horrible! We ended up spending a second night, at another, nicer hotel.

Beds were very comfortable. Internet worked well for the three days we stayed. Breakfast included hot foods as well as the standard fare. Parking was a bit sparse. A lot of construction workers staying at the time of our stay, so breakfast bar got cleaned out quick and messy fast. Water pressure was our only real problem, there was very little.

The first room they gave me smelled mildewy. The second room gave me smelled of smoke and this was a non smoking hotel. After I turned on the air it smelled better in there. Nice hotel, pool, good breakfast and great location.

Fingernail clippings on the floor, stains on the bedsheets, room so humid our towels were damp and musty smell like mold in the room, tiny restroom space, there were members of the staff who went out of their way to improve our visit, but the experience was still very poor overall.

Nice place to stay and worth the money. Only complaint is the breakfast starts at 6am. A couple days they had it out at 5;20 so I was able to enjoy breakfast before work. 99% of the people staying during the week are there for wrk and need to leave by 5.30ish.

I grew up here and this hotel is very familiar to me....junior prom in 1972 and many class reunions, so I know that this hotel is old and has some aging issues, but the room was very clean and every single person on the staff for 3 days were absolutely wonderful to us. They were all in great spirits despite having to work through the Holidays and made our stay absolutely wonderful.....thank you everyone

THIS WAS THE FILTHIEST ROOM I HAVE EVER STAYED IN. I SLEPT IN MY CLOTHES.!!!!

[...]When we got there the place looked abandoned. Curtains hanging, lobby stunk, no cars in the parking lot. We were not staying there, we have a 15 month old daughter and that place was DISGUSTING! [...] We never even checked in the room and we got charged 80$. [...]

Staff was very friendly and the site was very clean

2759 Mount Pleasant St Burlington IA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Pool bar

Howard Johnson by Wyndham Burlington places you next to Community Field and within a 10-minute walk of Catfish Bend Casino. This 96-room hotel welcomes guests with 2 indoor pools and conveniences like free in-room WiFi and free self parking. It's also close to FunCity and Snake Alley.


Dining

Free continental breakfast is offered each morning. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 96 air-conditioned rooms feature microwaves, coffee makers, and free local calls. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.


Property features

Guests of Howard Johnson by Wyndham Burlington enjoy 2 indoor pools, a children's pool, and a fitness center. You can take advantage of free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and 4 meeting rooms.

Room options

Room, 1 King Bed, Non Smoking (Interior Entry)

King 1 | Sleeps 3

Room, 2 Queen Beds, Non Smoking (Interior Entry)

Queen 2 | Sleeps 5

Room, 1 King Bed, Non Smoking (Exterior Entry)

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking (Interior Entry)

King 1 | Sleeps 3

Guest reviews for Howard Johnson by Wyndham Burlington

Everyone (5) Business (4) Couples (1) Family (7) Other (1) Friends (1)
1

you get what you pay for!

Everyone

This was by far the worst hotel experience I've ever had! It started out by arriving at the hotel, and walking by a police car parked outside the main entrance. We saw two shady characters (man and a teenager) carrying clear plastic bags with clothes inside. The policeman asked the front desk if these two people could stay here for awhile in the lobby since some bad people were looking for them in the area and to call him if they had any problems.The staff, said of course it's ok and they proceeded to sleep on the couches for the next few hours while guests were checking in forgetting the safety of all the other hotel guests at the same time. Then when we got to our room, we quickly realized that we had no air circulation coming into our room. The fan setting didn't work, and the A/C was turned off which I found out after complaining. So the only option was the heat, and it was already over 72 degrees in our room! The only solution was to get a box fan which didn't help much. After somehow falling asleep, we were awoken by our room phone ringing at 2AM! The man on the line told us that for security purposes, everyone on the 2nd floor of the hotel was supposed to check in all over again. So, after waking up, getting dressed, and making the trip to the lobby, I was instructed that it must have been a prank call and only the woman was working at the desk. Finally, the breakfast food looked so disgusting that we walked right by and decided to go to McDonalds.

By on Apr 1, 2018

5

the owners & staff are hospitable & kind.

Everyone

I enjoyed my stay so much, I extended my vacation there.

By , from Seattle Area on Jun 24, 2017

4
Everyone

Issues with temperature in room, but hotel staff resolved it immediately. Other than that, it was clean, good breakfast, staff was professional.

By on Apr 30, 2017

Review comment responded on May 22, 2017

Thank you for your review. I am glad to hear that you enjoyed your stay with us. We appreciate your feedback. We hope to see you again soon.

3

great location. loud people at 3:30am!

Everyone

Everything was great, until our last night. There was a wedding going on that night in the ball room. ( congrats to the happy couple) at 3:30 am i started hearing some talking. I brushed it off. But around 3:45 I had had enough. I could hear every single word the people were saying in the pool area. There is no way the front desk didn't here them too. But I had to call the front desk to get them to be quite. I honestly can't believe the hotel staff would allow people to sit in the pool area with tons of room surrounding it. At that hour yelling!! I had a 7 hour drive that morning. And this made that drive hard. Yes I understand that the staff couldn't do much but letting it go on like that for as long as it did was crazy to me. The lobby was less then 100 ft away from my room. The drunks were a little closer.

By , from south dakota on Sep 19, 2016

Review comment responded on Sep 28, 2016

Thank you for your review. We take pride in offering our guests a great place to stay and I am sorry you felt inconvenienced. I did share your feedback with our front desk and bar employees to serve our future guests better. Thank you again and we hope that you will consider staying with us again in the future.

3

good location

Everyone

though I prepaid they put in a temporary charge for the price of the room at check in of 82, unacceptable.all equipment in fitness room was broken

By on Sep 7, 2016

Review comment responded on Sep 12, 2016

Thank you for your review. Although the room was paid for in advance we do require a credit card for any incidentals. Unfortunately once we put the card on file it will authorize. This is just an authorization and is released upon check out. We are in the process of replacing the fitness room equipment. Thank you again for your feedback and we hope to have you stay with us in the future.

4

great place.

Families

Great place for the price. I will definitely stay here again. It was really nice to find a place with good amenities and breakfast that didn't gouge you for staying over the holidays. There were three food places within walking distance & a convenience store across the street.

By on Dec 3, 2015

4

solo trip

Singles

The staff was very helpful. The rooms could use a up date. It was okay to stay there,

By on Nov 2, 2015

2

there used to be...

BusinessTravelers

There used to be something called customer service which meant ingratiating (<< look it up... in a real dictionary) one's self to the customer. That idea did not seem to exist at this hotel. When a customer has to stand for over ten minutes without being acknowledged because the desk person is talking to other hotel employees and delivery service people - that's just rude to the customer... I get it - a delivery is important, however if your customers get treated like this regularly you won't need those deliveries - will you?? Also when a customer books a hotel online and pays for the room in advance online, they should not be charged a second time at the hotel when checking-in, ESPECIALLY when the customer TOLD the desk-person that the room was PRE-PAID, the desk-person who was obviously distracted by the other employees and service delivery, seemed uninterested in getting it right and was more interested with getting back to her flirtatious discussion with the employees and the service delivery guy... Also on-checking out, I waited in similar fashion, till I could not wait any longer because my transportation was ready to leave. Overall it was a pain checking-in and checking-out I should have paid the extra $20-25 to stay at the other hotel in the area...

By on Sep 26, 2015

1

place is shabby and dirty

Families

This may have been a great place when it was newer, but now it is dirty, grimy, and dingy. They do not vacuum in corners; the carpeting throughout was very dirty and stained. They provide a liner for the 1 wastebasket but they don't actually put it in. We thought maybe it was an oversight, but when we came back later in the day, it had been emptied, but the liner was still just draped over the edge of the receptacle. The lamp shades were old and stained, and there were dark hairs in the sink when we arrived. :( Check-in was the worst I've ever experienced. It wasn't that she rude, but she lacked professionalism and did not know how to check in someone who booked through a travel agency. Had the manager not intervened, we would have been charged twice for the room.

By on Oct 27, 2014

3

meets needs

BusinessTravelers

Older facility that meets basic needs, clean linens, hot shower, breakfast, good staff.

By on Sep 1, 2014