The food downstairs tasted old. We had the burger which the patty seems reheated. Also had the bacon and egg croissant which was burnt. The hotel room was ok, a little run down. The bath tub had patches.
The casino was average. The hotel junior suite left a lot to be desired. Save your money and go with the standard room.
Overall the hotel was clean and well kept. The receptionist was not very friendly. She did not welcome us, just asked for name. She didn't share any hotel information, just gave us our key and sent us on our way. Aside from that, everything was fine.
Good Customer Service at the Front Desk. Keller's Express could have used one more person working and the staff to be a little more friendly - I understand when it is busy that can be stressful but you still need to be pleasant to the customers!
Nice casino hotel was run down. Valet was very slow
close to all the shopping on both side of the river and all the other attraction we were looking for
Very clean and friendly staff at hotel and casino.
The property was clean, most of the staff was friendly and check in was a breeze. The bald bartender was rude and quick to tell you what the didn’t serve as if he didn’t want to be there and a majority of the slots are outdated.
It was clean and very nice buffet was expensive but little cafe in lobby was very good.
the web site leads you to believe there is a safe in every room, which is not correct, safes are only in the suites. We reserved a king, however a king was not available on check in, we were put in a 2 queen room and told to ask at the desk the next day. The next day we were told to read the fine print, nothing is guaranteed, there are no more rooms available. The ironing board was just leaning up against a wall, no closet to store it in. The bathroom door had been repaired with a piece of metal screwed across the door, apparently to cover a hole in the door. The house keeper was very nice, over all the facility was very clean, however the front desk staff were not willing to work with us at all, not even an apology for not being able to help us or friendly at all.
It's a nice clean casino with very nice rooms. I got a room with a view of the Mississippi River. The staff? Very disappointed. The overall attitude was not good. Not accommodating at all to the point of being rude. And, the policy of a 48 hour notice for a ride to the airport is ridiculous.
Rude, dismissive and unapologetic staff. Check in was painful and treated horribly. Shouldn't have been argued with at front desk. Bedding was old and thin.
could not get a room for one night, had to book through orbit to get a room for 2 nights. Only had smoking room available, bathroom tub out dated and dangerous, base is curved making it easy to slip and fall.
this hotel was beautiful and clean and the onsite restaurants are very good and convenient
Stayed for a wedding. Very nice, comfortable beds, very clean.
Isle Casino Hotel - Bettendorf places you next to Mississippi River and within a few miles (5 km) of other popular attractions like TaxSlayer Center. This 509-room, 3-star hotel has a marina, a casino, and a restaurant. Centrally located in Bettendorf, the hotel is connected to the convention center, and a short walk from Isle Casino Bettendorf and Isle Marina.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Cooked-to-order breakfast is offered for a fee weekdays from 7:00 AM to 11:00 AM.
All 509 rooms feature coffee makers, free local calls, and ceiling fans. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.
Guests of Isle Casino Hotel - Bettendorf have access to a marina, a casino, and an indoor pool. Free parking is included with your stay. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour gym, free WiFi in public areas, and conference space.
The food downstairs tasted old. We had the burger which the patty seems reheated. Also had the bacon and egg croissant which was burnt. The hotel room was ok, a little run down. The bath tub had patches.
The casino was average. The hotel junior suite left a lot to be desired. Save your money and go with the standard room.
Thanks so much for the feedback - sorry it did not meet your expectations. We will be sure to share with the team here to see if there are any improvement that can be made
Overall the hotel was clean and well kept. The receptionist was not very friendly. She did not welcome us, just asked for name. She didn't share any hotel information, just gave us our key and sent us on our way. Aside from that, everything was fine.
Thank you for sharing your feedback. We hope that you can give Isle Casino Hotel Bettendorf another try again in the future.
Good Customer Service at the Front Desk. Keller's Express could have used one more person working and the staff to be a little more friendly - I understand when it is busy that can be stressful but you still need to be pleasant to the customers!
Thanks so much for the feedback - we will certainly share with the team.
Nice casino hotel was run down. Valet was very slow
Thanks for taking the time to share with us! We will share the feedback with the team.
close to all the shopping on both side of the river and all the other attraction we were looking for
We sincerely appreciate the five stars! Thank you, Isle Casino Hotel Bettendorf
Very clean and friendly staff at hotel and casino.
Thanks so much for the kind review!
The property was clean, most of the staff was friendly and check in was a breeze. The bald bartender was rude and quick to tell you what the didn’t serve as if he didn’t want to be there and a majority of the slots are outdated.
Sorry to hear about the issue with our team member, we will look into it! Otherwise, so glad you enjoyed your stay!
Thanks so much for the kind review!
Hi Linda, we are so sorry to hear about your experience at Keller's Express. We will share the quality concern with both the hotel and F&B teams.