There is nothing in the room.. No kleenex, no cups, no extra toilet paper, nothing. And when I went to check out I was charged an extra fee every day for linen service even though I was only there 2 nights and never had any maid service whatsoever. They are adding this fee on and it seems to be a scam. I was at the desk for an hour trying to get my money back for that.
Changed rooms two times because of bed bugs then checked out and went to another hotel.
Very clean and spacious room. A coffee pot but no coffee or any cups at all in the room which was odd. The staff was friendly and helpful, gave us a couple cups, coffee and creamer. We stay in alot of hotels and 1st time we have experienced no cups. Pillows were not great but bed was good. Fitness room looked really nice but didnt have time to use it. Convenient location and most importantly very clean so would stay again
Great price. The room was nice in size and clean. Had a hard time getting new towels.
The TV was very difficult to use and the hotel's visitor's book was worthless in that regard. There were maybe 100+ channels listed online and the numbers had no relationship to the book. Most places have a channel list that tells what the channel numbers actually are. Many of the online listings that we picked said they were "not subscribed to" but we had no way of knowing that in advance. It was very frustrating. Otherwise, all else was just fine.
Very nice check in person, but at checkout, away from desk. Asked for a wake up call too, but didn't get it, otherwise Very comfortable bed & pillows!
Hotel check-in went well. Room was clean. Bathroom clean. Comfortable bed. The next morning I overslept and requested an additional 30 mins which the desk clerk accommodated. Thank you.
Suburban Extended Stay Hotel Waterloo - Cedar Falls places you within 2 miles (3 km) of Lost Island Waterpark and MercyOne Waterloo Pain Management. This 72-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.
All 72 rooms feature microwaves, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and DVD players. Other standard amenities include free local calls, hair dryers, and ironing boards.
Suburban Extended Stay Hotel Waterloo - Cedar Falls features a gym, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. Additional amenities include laundry facilities, a picnic area, and a vending machine.
There is nothing in the room.. No kleenex, no cups, no extra toilet paper, nothing. And when I went to check out I was charged an extra fee every day for linen service even though I was only there 2 nights and never had any maid service whatsoever. They are adding this fee on and it seems to be a scam. I was at the desk for an hour trying to get my money back for that.
Apologies
Changed rooms two times because of bed bugs then checked out and went to another hotel.
Dear Sir or Madam, Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations
Very clean and spacious room. A coffee pot but no coffee or any cups at all in the room which was odd. The staff was friendly and helpful, gave us a couple cups, coffee and creamer. We stay in alot of hotels and 1st time we have experienced no cups. Pillows were not great but bed was good. Fitness room looked really nice but didnt have time to use it. Convenient location and most importantly very clean so would stay again
Dear Sir or Madam, Thank you for taking the time to complete a review regarding your stay. We very much appreciate and value your feedback and will share it with our team. Your positive feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Kim C. Guest Relations
Great price. The room was nice in size and clean. Had a hard time getting new towels.
Thank you very much
The TV was very difficult to use and the hotel's visitor's book was worthless in that regard. There were maybe 100+ channels listed online and the numbers had no relationship to the book. Most places have a channel list that tells what the channel numbers actually are. Many of the online listings that we picked said they were "not subscribed to" but we had no way of knowing that in advance. It was very frustrating. Otherwise, all else was just fine.
Very nice check in person, but at checkout, away from desk. Asked for a wake up call too, but didn't get it, otherwise Very comfortable bed & pillows!
We apologize that you did not receive your wake up call we will definitely look into this and see where the error was made. We are very happy you enjoyed the comfort of the bed and pillows.
Hotel check-in went well. Room was clean. Bathroom clean. Comfortable bed. The next morning I overslept and requested an additional 30 mins which the desk clerk accommodated. Thank you.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Becky Beerman General Manager Suburban Extended Stay Hotel