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Recent guest reviews

There is nothing in the room.. No kleenex, no cups, no extra toilet paper, nothing. And when I went to check out I was charged an extra fee every day for linen service even though I was only there 2 nights and never had any maid service whatsoever. They are adding this fee on and it seems to be a scam. I was at the desk for an hour trying to get my money back for that.

Changed rooms two times because of bed bugs then checked out and went to another hotel.

Very clean and spacious room. A coffee pot but no coffee or any cups at all in the room which was odd. The staff was friendly and helpful, gave us a couple cups, coffee and creamer. We stay in alot of hotels and 1st time we have experienced no cups. Pillows were not great but bed was good. Fitness room looked really nice but didnt have time to use it. Convenient location and most importantly very clean so would stay again

Great price. The room was nice in size and clean. Had a hard time getting new towels.

The TV was very difficult to use and the hotel's visitor's book was worthless in that regard. There were maybe 100+ channels listed online and the numbers had no relationship to the book. Most places have a channel list that tells what the channel numbers actually are. Many of the online listings that we picked said they were "not subscribed to" but we had no way of knowing that in advance. It was very frustrating. Otherwise, all else was just fine.

Very nice check in person, but at checkout, away from desk. Asked for a wake up call too, but didn't get it, otherwise Very comfortable bed & pillows!

Hotel check-in went well. Room was clean. Bathroom clean. Comfortable bed. The next morning I overslept and requested an additional 30 mins which the desk clerk accommodated. Thank you.

LaPorte Rd Waterloo IA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center
  • Business center

Suburban Extended Stay Hotel Waterloo - Cedar Falls places you within 2 miles (3 km) of Lost Island Waterpark and MercyOne Waterloo Pain Management. This 72-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.


Rooms

All 72 rooms feature microwaves, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and DVD players. Other standard amenities include free local calls, hair dryers, and ironing boards.


Property features

Suburban Extended Stay Hotel Waterloo - Cedar Falls features a gym, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. Additional amenities include laundry facilities, a picnic area, and a vending machine.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Suburban Extended Stay Hotel Waterloo - Cedar Falls

Everyone (4) Couples (2) Family (2)
1
Everyone

There is nothing in the room.. No kleenex, no cups, no extra toilet paper, nothing. And when I went to check out I was charged an extra fee every day for linen service even though I was only there 2 nights and never had any maid service whatsoever. They are adding this fee on and it seems to be a scam. I was at the desk for an hour trying to get my money back for that.

By , from Waverly on Nov 8, 2021

Review comment responded on Nov 13, 2021

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Becky Beerman General Manager Suburban Extended Stay Hotel

1
Everyone

By on May 28, 2021

Review comment responded on Jul 1, 2021

Apologies

2
Business Business

Changed rooms two times because of bed bugs then checked out and went to another hotel.

By on Apr 25, 2021

Review comment responded on Apr 28, 2021

Dear Sir or Madam, Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim C. Guest Relations

4
Partner Couples Family

Very clean and spacious room. A coffee pot but no coffee or any cups at all in the room which was odd. The staff was friendly and helpful, gave us a couple cups, coffee and creamer. We stay in alot of hotels and 1st time we have experienced no cups. Pillows were not great but bed was good. Fitness room looked really nice but didnt have time to use it. Convenient location and most importantly very clean so would stay again

By on Apr 1, 2021

Review comment responded on Apr 9, 2021

Dear Sir or Madam, Thank you for taking the time to complete a review regarding your stay. We very much appreciate and value your feedback and will share it with our team. Your positive feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Kim C. Guest Relations

4
Family

Great price. The room was nice in size and clean. Had a hard time getting new towels.

By on Dec 18, 2020

Review comment responded on Dec 23, 2020

Thank you very much

4
Partner Couples

The TV was very difficult to use and the hotel's visitor's book was worthless in that regard. There were maybe 100+ channels listed online and the numbers had no relationship to the book. Most places have a channel list that tells what the channel numbers actually are. Many of the online listings that we picked said they were "not subscribed to" but we had no way of knowing that in advance. It was very frustrating. Otherwise, all else was just fine.

By on Sep 14, 2019

5
Everyone

Very nice check in person, but at checkout, away from desk. Asked for a wake up call too, but didn't get it, otherwise Very comfortable bed & pillows!

By on May 6, 2018

Review comment responded on May 7, 2018

We apologize that you did not receive your wake up call we will definitely look into this and see where the error was made. We are very happy you enjoyed the comfort of the bed and pillows.

4

don't book through orbitz... great night's sleep!

Everyone

Hotel check-in went well. Room was clean. Bathroom clean. Comfortable bed. The next morning I overslept and requested an additional 30 mins which the desk clerk accommodated. Thank you.

By , from South Dakota on May 23, 2017

Suburban Extended Stay Hotel Waterloo - Cedar Falls

2056 LaPorte Rd, Waterloo, IA 50702
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