Room was clean but are showing their age. The exhaust fan in our bathroom didn't work so all the wall paper was peeling off. I had to open bathroom door to let out steam so I could see the mirror. While drying my hair it set off the smoke detector 3 times. The water park is small but nice. The Riverwalk is beautiful.
Clean rooms and easy walk to the casino. Would have been 5 stars but the laser maze didn’t work so i lost $3. Continental breakfast also had the hardest biscuits I’ve ever seen
Very friendly & helpful staff! Room was clean. The restaurant downstairs (for room service) was super full & kept pushing back the time they would accept orders for the rooms vs walk-in customers (we gave up trying at 8:30, as we had 3 kids with us who needed to eat). Otherwise, it was a very good experience.
Restaurant options combined with lack of staff. Monday night was horrific for getting something to eat. Employees complaining not enough help and at times were even rude.
Great view of the river, liked the location. Price was good and staff were nice.
Fantastic view of the Mississippi from our window. Bed was uncomfortable for me but thats just my taste.
Hotel was a nice stay away from home. Resteraunt was great being right in the hotel.
Rooms look tired, need updating. Front desk staff not very knowledgeable. Bell hop/ shuttle person wonderful.
Good hotel. Close to attractions and good staff. Tony Romas is in the hotel
First off hotel staff very hard to understand when dealing with them. Had 2 nights booked stayed one and cancelled the other. Overall hotel is dirty everywhere. Spiders hanging off of Tv in lobby. Elevators have garbage on floor Room was disgusting. Someone's clump of hair stuck to bathroom floor. Walls have stuff on them Looks like a blind person cleans the rooms. Never once seen a cleaning person anywhere in hotel. Never even let kids in water park. Would hate to see what that looked like
The city is nice with many things to see and do.
Stayed here due to location to casino only. Not a place to stay if you want quiet time. Lots of families, great place for kids
Grand Harbor Resort and Waterpark places you next to Diamond Jo Casino and within a 10-minute stroll of other popular attractions like Five Flags Center. This 193-room, 3.5-star hotel welcomes guests with conveniences like a free water park, free in-room WiFi, and free self parking. Centrally located in Dubuque, the hotel is connected to the convention center, and a short walk from National Mississippi River Museum & Aquarium and Grand River Center.
Free continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All 193 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs. Free newspapers, free local calls, and hair dryers are also available.
At Grand Harbor Resort and Waterpark, guests enjoy a free water park, a lazy river, and a fitness center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this family-friendly hotel include 2 spa tubs, free WiFi in public areas, and a conference center.
Room was clean but are showing their age. The exhaust fan in our bathroom didn't work so all the wall paper was peeling off. I had to open bathroom door to let out steam so I could see the mirror. While drying my hair it set off the smoke detector 3 times. The water park is small but nice. The Riverwalk is beautiful.
Clean rooms and easy walk to the casino. Would have been 5 stars but the laser maze didn’t work so i lost $3. Continental breakfast also had the hardest biscuits I’ve ever seen
Very friendly & helpful staff! Room was clean. The restaurant downstairs (for room service) was super full & kept pushing back the time they would accept orders for the rooms vs walk-in customers (we gave up trying at 8:30, as we had 3 kids with us who needed to eat). Otherwise, it was a very good experience.
Restaurant options combined with lack of staff. Monday night was horrific for getting something to eat. Employees complaining not enough help and at times were even rude.
Great view of the river, liked the location. Price was good and staff were nice.
Fantastic view of the Mississippi from our window. Bed was uncomfortable for me but thats just my taste.
Hotel was a nice stay away from home. Resteraunt was great being right in the hotel.
Rooms look tired, need updating. Front desk staff not very knowledgeable. Bell hop/ shuttle person wonderful.
Good hotel. Close to attractions and good staff. Tony Romas is in the hotel
First off hotel staff very hard to understand when dealing with them. Had 2 nights booked stayed one and cancelled the other. Overall hotel is dirty everywhere. Spiders hanging off of Tv in lobby. Elevators have garbage on floor Room was disgusting. Someone's clump of hair stuck to bathroom floor. Walls have stuff on them Looks like a blind person cleans the rooms. Never once seen a cleaning person anywhere in hotel. Never even let kids in water park. Would hate to see what that looked like
Thank you for your feedback. If you could provide us with room information we will be happy to address these issues right away. Sincerely apologize the room did not meet your expectations.