King's Pointe Waterpark Resort3.5 out of 5.0
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Recent guest reviews
The room was exceptionally spacious. The staff was very courteous. The Lounge was a lot of fun, and the food was also very good. The only downside, this was new Years Eve, and the water park and restaurant held to their weekday closing hours. The pool closed by 8pm and the restaurant by 10pm. Due to the event, these hours should have been extended.
The hotel was very clean. I was there visiting Buena Vista University, so it was close to my detestation. The Staff Member (Jenna) wasn't the nicest or the most pleasurably person to be around. Gave me a tough time checking in. Leaving the next day,(Wendy) was nicer, but still not very friendly.
After driving 12 hours, we arrived to find that the hotel had no information about our reservation that was confirmed through Orbitz. I understand people make mistakes, but they lady at the front desk continued to blame me and Orbitz for the mistake. At no point did they apologize. I had to called Orbitz and stay on the phone with them for the next hour to get the situation settled. She claimed that they never received the confirmation that we made over a month ago and said I should have called the hotel directly to confirm the reservation. Nowhere on the information from Orbitz did it say I needed to do this. I have made numerous reservations with Orbitz before and never had to do this. If the hotel wants to have a relationship with Orbitz, they need to make sure it works. You can’t just blame the mistake on the customer and your partner. As for the hotel itself…. The walls were paper thin, we could hear our neighbor answer the phone. The water pressure was horrible and the shower was the smallest Ive ever seen. The air conditioner’s lowest setting left the air feeling incredibly humid. All in all, was a good deal for what Orbitz gave us, but not worth the 189 the lady at the front desk said was their lowest possible rate when they lost our prepaid reservation.
Front desk clerk was unaware of [...]and wanted to charge me again for the room. Very poor water pressure.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Golf course
King's Pointe Waterpark Resort places you next to Storm Lake Golf Course and within a mile (2 km) of Chautauqua Park. This 104-room, 3.5-star resort has a golf course, a water park, and a restaurant. On the beach, the resort is also close to Harker House and Buena Vista University.
This resort is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.
King's Pointe Waterpark Resort's 104 rooms are air-conditioned and provide refrigerators, coffee makers, and safes. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.
Guests of King's Pointe Waterpark Resort have access to a golf course, a water park, and a lazy river. If you decide to drive, there's free parking. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this golf resort include a children's pool, a 24-hour fitness center, and free WiFi in public areas.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 735 reviews