We booked and paid this hotel at 22:45 06/26/2022 from Orbitz.com , and arrived at 23:00 06/26/2022. However when we arrived, my name was not on their booking list, so the hotel staff could not let us in. He called their customer service and I called the orbitz customer service, finally after 90 minutes, Orbitz paid for us. Terrible experience !!! Never happened before !!!
Rented for two nights, only stayed one. Hallways smelled of smoke, couldn't smell anything over very strong cleaner smell in room. WiFi was pretty weak, couldn't conduct a work meeting via Zoom.
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You seriously get what you pay for. I had to go ask for room service. And when I did they got angry. The room smelled and management is mediocre.
The staff was very friendly and helpful. The property is older and a bit run down. My sheets were clean and fresh they need new bedspreads!!!!!! Bathroom was clean and fairly updated.
This Hotel is absolutely disgusting !!!! The rooms smell like MOLD there is MOLD on the window sills and windows, The Housekeeping doesn't Clean your room even after asking multiple times. The bathroom was still dirty from previous guests. We spoke to the manager on numerous occasions trying to get our bedding cleaned and clean towels , they assured us it would be done, They never did it... Trash all over the property, inside and out. The worst place we have EVER stayed and we travel almost every weekend. Would have been better off sleeping in our vehicle. Booked online and they said it was NON-Refundable. We wouldn't recommend this place to our worst enemy. Save yourself from this Nasty Place and book elsewhere!!!!!
I loved staying there. Gentleman at the reception was excellent and rooms were in very good condition.
Very poor service , could hardly understand the employees , Had a family emergency, weren’t even in the room for more than 5 mins and we received a call, about our family memeber . Politely asked for a refund and we were rejected instantly. Harsh smell in room (non smoke ) room . Don’t go here ! Very very disappointing.
Vacuming at 11pm .....outside door slaming all odd hours outside my room.....wierd nose coming from bed frame everytime I moved in the bed
Very clean and accommodating. Love the free breakfast
It was a convenient location for our needs. Room was nice for price.
Stayed one night during road trip. Good prices, good breakfast, and clean and comfortable rooms/beds. We were right off of the highway so it was easy to get on and off and to get started in the morning to continue on our ride. We were able to book the hotel on the same day, and to check in late without any issue. Would recommend staying here while in the Buffalo area.
Very nice, clean and well maintained. Staff was nice and friendly.
Great value, unexpected! I would stay here again.
Nice hotel for the money. The breakfast could be better. The facility is a bit old but the roon was comfortable and clean.
Located 2.5 mi (4.1 km) from Hamburg Fairgrounds, SuperB Hamburg Motel is within a 10-minute drive of other popular attractions like Highmark Stadium. This 44-room hotel welcomes guests with in-room amenities like refrigerators, coffee makers, and TVs.
20-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free local calls.
Guests of SuperB Hamburg Motel enjoy free WiFi in public areas, coffee in a common area, and a vending machine. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has an ATM.
We booked and paid this hotel at 22:45 06/26/2022 from Orbitz.com , and arrived at 23:00 06/26/2022. However when we arrived, my name was not on their booking list, so the hotel staff could not let us in. He called their customer service and I called the orbitz customer service, finally after 90 minutes, Orbitz paid for us. Terrible experience !!! Never happened before !!!
Hello Shu, Thank you for taking the time to share. We appreciate your feedback regarding our staff and service. We hope to see you again to deliver you with a 5 star experience.
Rented for two nights, only stayed one. Hallways smelled of smoke, couldn't smell anything over very strong cleaner smell in room. WiFi was pretty weak, couldn't conduct a work meeting via Zoom.
Hello Francis,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
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Hello Harish, Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.
You seriously get what you pay for. I had to go ask for room service. And when I did they got angry. The room smelled and management is mediocre.
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
The staff was very friendly and helpful. The property is older and a bit run down. My sheets were clean and fresh they need new bedspreads!!!!!! Bathroom was clean and fairly updated.
Thank you so much your kindness
This Hotel is absolutely disgusting !!!! The rooms smell like MOLD there is MOLD on the window sills and windows, The Housekeeping doesn't Clean your room even after asking multiple times. The bathroom was still dirty from previous guests. We spoke to the manager on numerous occasions trying to get our bedding cleaned and clean towels , they assured us it would be done, They never did it... Trash all over the property, inside and out. The worst place we have EVER stayed and we travel almost every weekend. Would have been better off sleeping in our vehicle. Booked online and they said it was NON-Refundable. We wouldn't recommend this place to our worst enemy. Save yourself from this Nasty Place and book elsewhere!!!!!
I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with.
I loved staying there. Gentleman at the reception was excellent and rooms were in very good condition.
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Very poor service , could hardly understand the employees , Had a family emergency, weren’t even in the room for more than 5 mins and we received a call, about our family memeber . Politely asked for a refund and we were rejected instantly. Harsh smell in room (non smoke ) room . Don’t go here ! Very very disappointing.
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Vacuming at 11pm .....outside door slaming all odd hours outside my room.....wierd nose coming from bed frame everytime I moved in the bed
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our bed and room. We are always looking for ways to improve upon the guest experience so thank you for sharing.
Hello Nakie,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you enjoyed your overall stay. We do apologize for any inconveniences you may have encountered and appreciate your understanding. We value your feedback and will share it with our team to continually improve our services. We hope to welcome you back in the future.