Disappointing stay overall. Half the equipment in the fitness room did not work. the toilet in our room upon arrival did not flush properly and it took until the next day for it to be serviced. Towels were not that accessible, always a long line at the front desk of people needing towels. The balcony was completely filthy and the furniture was covered in dead bugs and filth to the point that we never even used it because it was so off putting. the pool is only cleaned in the morning so by midday it was full of bugs/leaves/hair etc. We requested a pack-and-play for our 1 year old and it did not come with padding so it was useless to us. restaurant and bar staff were very friendly, however, the front desk staff could care less about helping anyone.
Hotel was very nice and it’s location is right by the ocean. They are challenged to staff the hotel but people who are there do the best to provide service. My only complaint is the $20 daily service charge added to your bill each day. Definitely overkill in my opinion.
Beautiful resort! Loved our oceanfront room!!
They really need to work on the air conditioning system. It kept my fiancée and I up all night since it constantly turns on and off. Also not thrilled that they started doing construction underneath our room at 7 AM.
Jekyll Island Convention Center is within a mile (2 km) of Courtyard by Marriott Jekyll Island, and other popular sites like Jekyll Island State Park are within a couple of miles (3 km). This 120-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe.
Guests can expect free WiFi and 46-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls.
Built in 2021, the brand new Courtyard by Marriott Jekyll Island features an outdoor pool, free WiFi in public areas, and a spa tub. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Other amenities at this beach hotel include a business center, free newspapers, and a garden.
Disappointing stay overall. Half the equipment in the fitness room did not work. the toilet in our room upon arrival did not flush properly and it took until the next day for it to be serviced. Towels were not that accessible, always a long line at the front desk of people needing towels. The balcony was completely filthy and the furniture was covered in dead bugs and filth to the point that we never even used it because it was so off putting. the pool is only cleaned in the morning so by midday it was full of bugs/leaves/hair etc. We requested a pack-and-play for our 1 year old and it did not come with padding so it was useless to us. restaurant and bar staff were very friendly, however, the front desk staff could care less about helping anyone.
Hotel was very nice and it’s location is right by the ocean. They are challenged to staff the hotel but people who are there do the best to provide service. My only complaint is the $20 daily service charge added to your bill each day. Definitely overkill in my opinion.
Dear Paul,Thank you for taking the time to let us know about your visit to Courtyard by Marriott Jekyll Island. It is awesome to hear that you liked our idyllic location and friendly guest service. We're sorry that you had concerns regarding our resort fee. This provides our guests with a 10 credit at the crate market, use of our bikes, pool towels, and a complimentary shuttle around the island. We're proud to offer our guests 20 in direct savings. It's our hope that you will choose us again the next time you are looking for an enjoyable getaway because we loved having you as our guest.
Beautiful resort! Loved our oceanfront room!!
Thank you for such an amazing review, we can't wait to see you again!
They really need to work on the air conditioning system. It kept my fiancée and I up all night since it constantly turns on and off. Also not thrilled that they started doing construction underneath our room at 7 AM.
Thank you so much for this feedback. I have looked into your stay and have a engineer who will take a look at the air conditioning system! Thank you so much for letting us know! We hope that you will visit again in the future where we can improve!
We are thrilled that you enjoyed your stay with us! We look forward to hosting you again on property shortly!
Thank you so much for all of your positive feedback! We are thrilled you enjoyed your stay and hope to see you again soon!
Dear Isaiah, Thank you for taking a moment to leave us a review. Please accept our sincerest apologies for the shortcomings during your stay. We are deeply disappointed to read your comments, and rest assured that all your concerns will be investigated internally and addressed with our team. We want our guests to enjoy comfort here, so thank you for bringing your concerns to our attention. It is our hope that you will give us another opportunity to provide you with an improved experience.Sincerely,Rick NormanGeneral Manager